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Madras Pavilion

Certificate of Excellence
Indian, International
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No. 63, Mount Road, Anna Salai | ITC Grand Chola, Guindy, Chennai (Madras) 600032, India
+91 44 2220 0000
Website
Today
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Closed now
See all hours
Hours:
Sun - Sat 6:30 am - 10:30 am
7:00 pm - 11:30 pm
Mon - Sat 12:30 pm - 2:30 pm
Dining options: Breakfast, Buffet, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 195 reviews
Visitor rating
  • 123
    Excellent
  • 48
    Very good
  • 18
    Average
  • 4
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
"excellent"

Customer service is at its best. They take care of you so well. The waiter who attended us knew the ingredients that went into a particular dish and was well informed of all the dishes. They don't disturb you in-between unless called but they are right there when your glass runs out of water... read more

5 of 5 starsReviewed July 9, 2014
davidhelsink
,
Melbourne, Australia
Good for:
  • Families with children
  • Local cuisine
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195 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 9, 2014

Customer service is at its best. They take care of you so well. The waiter who attended us knew the ingredients that went into a particular dish and was well informed of all the dishes. They don't disturb you in-between unless called but they are right there when your glass runs out of water. Impeccable customer service. This atmosphere makes... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that you had a pleasant experience with us and that our team was able to look after you well. We hope you will allow us another opportunity to serve you and we look forward to welcoming you back to ITC Grand Chola soon. Warm regards, Ranvir Bhandari... More 

Chennai (Madras), India
Senior Contributor
22 reviews 22 reviews
16 restaurant reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 8, 2014

After the shahi tukda at their coffee shop, I came in for some desserts and was pleasantly surprised to know that the Madras Pavilion offers a splendid Dessert Buffet. I was served by Gokul and as it wasnt crowded the night I was there and as the soccer match was also on I got a table at the coffee shop.... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that you had a pleasant experience with us and particularly relished the dessert buffet at Madras Pavilion. We are glad that Gokul and the team at the restaurant looked after you well. We hope you will allow us another opportunity to serve you and we look forward... More 

Ahmedabad, India
Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

I cant tell the last time I had such an amazing breakfast! It has always been the most important meal of my day for the nature of work that I do. This sunday breakfast that I had at the Pavilion was just too good for words to explain. The spread and the service impeccable! The freshness with which my dosa... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that the breakfast spread at Madras Pavilion matched your expectations and that you particularly relished the selection of dosas and omlettes. It was indeed a pleasure to have you with us and we look forward to welcoming you back to ITC Grand Chola soon. Warm regards, Ranvir... More 

2 reviews
5 of 5 stars Reviewed July 6, 2014

It was our wedding anniversary and we decided to visit ITC Grand Chola for dinner. As we had heard lot about Madras Pavillon, we decided to experience the food and services here. It was a wonderful experience, we had enjoyed every bit of it. They have a great salad selection, my wife being a health conscious, was really glad to... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that your dining experience at Madras Pavilion was enjoyable and that we were able to make your wedding anniversary a memorable experience. We hope you will visit us again soon and we look forward to many more celebrations at ITC Grand Chola. Warm regards, Ranvir Bhandari Vice... More 

Chennai (Madras), India
Senior Contributor
37 reviews 37 reviews
27 restaurant reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 1, 2014

Dropped in for the evening buffet. We had a look at the spread before we sat down and we were impressed. The look of the place is just fantastic although their upholstery and furniture seems to have taken heavy abuse, at least it looks that way. But nevertheless it was a splendid evening. For drinks we wanted draught beer since... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that you had a pleasant experience at Madras Pavilion and that the cuisine matched your expectations. We have made note of your comments on the upholstery, the service at the restaurant and the potential for a live seafood counter. We hope you will allow us an opportunity... More 

Chennai, Tamil Nadu, India
Contributor
13 reviews 13 reviews
5 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

Been there 4 times. Thrice for Lunch and Once for Dinner. The last two ocassions within 3 days of each other. The spread is great...suiting all tastes and choices. Dessert is decent .The ambience and service are top notch. Makes it a good place to be offering value for money. But never visit within short intervals for the menu matrix... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that you enjoyed your experience at Madras Pavilion and that the cuisine, the service and the ambience matched your expectations. It is always a pleasure to have you with us and we look forward to welcoming you back to ITC Grand Chola soon. Warm regards, Ranvir Bhandari... More 

Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 26, 2014

very nice breakfast.enjoyed a lot.......especially their live counters . souh indian food was awesome and the best quality idly i had ever in my lifetime. awesome service and the chefs always have a round in the restaurant for check the buffet ..really extra ordinary ...

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learnt that you enjoyed the breakfast spread at Madras Pavilion and that you particularly relished our signature idlis. We look forward to your return and to the opportunity to serve you again soon. Warm regards, Ranvir Bhandari Vice President South & General Manager ITC Grand Chola More 

Chennai (Madras), India
2 reviews
5 of 5 stars Reviewed June 21, 2014

Had a wonderful food from starters to wide spread deserts and great ambience from on the best hotels in chennai

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback and you kind comments on the buffet spread and ambience at Madras Pavilion. We hope you will allow us an opportunity to serve you again and look forward to welcoming you back to ITC Grand Chola soon. Warm regards, Ranvir Bhandari Vice President South & General Manager ITC Grand Chola More 

Chennai, India, Asia
2 reviews
5 of 5 stars Reviewed June 20, 2014

Tasty starters, lavish buffet spread and yummy desserts teamed with excellent service is how i shall remember my dining experience at the Madras Pavilion.  The staff were outstanding and the food marvellous. Truly a wonderful meal

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted by your kind words of appreciation on the buffet spread at Madras Pavilion and are glad that our team at the restaurant were able to look after you well. We look forward to your return and to the opportunity to serve you again soon. Warm regards, Ranvir Bhandari Vice... More 

Chennai, Tamil Nadu, India
Senior Contributor
27 reviews 27 reviews
14 restaurant reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 18, 2014

impeccable spread of dishes. Carefully chosen spread of veg and non veg. For once vegetarian varieties are on par with non vegetarian dishes. Desserts definitely satisfy those extra taste zones of a Dessert Connoisseur. The uniqueness is the taste of the dishes which is carefully prepared. Service is mediocre, i had to keep looking around for a waiter to pass... More 

Was this review helpful? Yes
Ranvir_Bhandari, General Manager at Madras Pavilion, responded to this review

Dear Reviewer, Thank you for your valuable feedback. We are delighted to learn that you enjoyed the buffet spread at Madras Pavilion and that the selection of vegetarian and non-vegetarian dishes matched your expectations. We look forward to your return and to the opportunity to serve you again soon. Warm regards, Ranvir Bhandari Vice President South & General Manager ITC... More 

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Restaurant Details

Location and Contact Information

  • Address: No. 63, Mount Road, Anna Salai | ITC Grand Chola, Guindy, Chennai (Madras) 600032, India
  • Location: Asia  >  India  >  Tamil Nadu  >  Chennai (Madras)
  • Phone Number: +91 44 2220 0000

Price and Cuisine

  • Cuisine: Indian, International

Restaurant Characteristics

  • Good for: Families with children, Local cuisine
Open Hours
Sunday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
Monday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Tuesday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Wednesday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Thursday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Friday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm
Saturday
6:30 am - 10:30 am
7:00 pm - 11:30 pm
12:30 pm - 2:30 pm

Questions & Answers

Questions? Get answers from Madras Pavilion staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?