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Hatun Runa Grill

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Plaza ManccoCcapac No 104, Aguas Calientes, Peru
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TripAdvisor Reviewer Highlights

Read all 26 reviews
Visitor rating
  • 2
    Excellent
  • 1
    Very good
  • 4
    Average
  • 1
    Poor
  • 18
    Terrible
Rating summary
  • Food
    2 of 5 stars
    Service
    2 of 5 stars
  • Value
    2 of 5 stars
    Atmosphere
    3 of 5 stars
Most recent review
Complete ripped off, dishonest, all food

Service was slow, waited for 40 for food to arrive. Food terrible, the meat is overcooked and tough... The worst they charge me 30% service fee! When I ask the waitress, she said it's some sort of local tax plus service charge. But she was definitely lying, coz other people in my tour group dined... read more

1 of 5 starsReviewed November 25, 2014
Fatbread
,
Boston, Massachusetts
via mobile
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26 Reviews from our TripAdvisor Community

Date | Rating
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed November 25, 2014 via mobile

Service was slow, waited for 40 for food to arrive. Food terrible, the meat is overcooked and tough... The worst they charge me 30% service fee! When I ask the waitress, she said it's some sort of local tax plus service charge. But she was definitely lying, coz other people in my tour group dined in another restaurant and only... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
3 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 16, 2014

Ah! We love this place simply because of the mini concert just outside the restaurant at night. It was such a relief to hear them sing local songs. And thanked us for visiting not only the restaurant but the town as well.

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Cardiff, United Kingdom
Top Contributor
265 reviews 265 reviews
129 restaurant reviews
155 helpful votes 155 helpful votes
1 of 5 stars Reviewed November 6, 2014 via mobile

This 'restaurant' is in the main square. Ideal location, but that's where the positives end. Service was poor and the food was like a microwave meal for one. No taste and certainly no finesse. The bill arrived with an added 25% service charge -a joke! One which left them not laughing as we refused to pay it and left. DON'T... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 6, 2014

Ridiculous service (we waited soooo long for our food and had to scream if we wanted to order sth) and medium food. At the end the added over 30% of the invoice amount on top for service. When we complained they reduced it to 20%. Total nep. Please don't go there!!!

Was this review helpful? Yes
Calgary, Canada
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 30, 2014 via mobile

We came here after hiking the Inca Trail to grab a pizza and beer while waiting for our train. The location is good but that's where the good ends. The service was awful - the server came to us once and I ordered guacamole (she asked if we wanted cheese on the chips so I said "sure, we'll have the... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014

The view was great but everything else was awful! We paid to much for our food, drinks and last but not least: tax/tips! The waitress puts 39 soles on a bill of 100 soles, it is ridiculous.

Was this review helpful? Yes 1
Brownsville, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2014 via mobile

Where to start. First off its in a great location no denying it right smack in the town center a 4 story building with big screen TVs and free wifi,music pumping it was a real eyecacher. From there things started to go down hill from there. Waitress did not know the menu or what the plates came with. Ordered the... More 

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Southwold, United Kingdom
Top Contributor
317 reviews 317 reviews
165 restaurant reviews
298 helpful votes 298 helpful votes
3 of 5 stars Reviewed July 15, 2014

My girlfriend and i both had steaks here, hers was a little unercooked but she does like it very well done. she was still happy with her meal as was i . The service was good. However they did try to add a tax but when chalenged this soon reduced to next to nothing.

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Senior Reviewer
9 reviews 9 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2014

Food OK for me but my wife left hers after ordering spaghetti neapolitan as she is vegetarian and receiving spaghetti Bolognese with meat. 30% tax "Machu Picchu" added as an added bonus and I refused to pay. Don't bother with this place, there are much better options in town

Was this review helpful? Yes 1
Cazu247@Hotmail.com
Top Contributor
378 reviews 378 reviews
178 restaurant reviews
165 helpful votes 165 helpful votes
1 of 5 stars Reviewed June 13, 2014

Stopped for lunch to watch the world cup and though a beer and a pizza. we asked about the pizza and we were told that it would be thin a crunchy. To our big surprise it was totally soogy and the chesse is a local cheese that is thick and with a powerful taste. When the server asked what happened... More 

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Plaza ManccoCcapac No 104, Aguas Calientes, Peru
  • Location: South America  >  Peru  >  Cusco Region  >  Sacred Valley  >  Aguas Calientes

Price and Cuisine

  • Cuisine: American

Questions & Answers

Questions? Get answers from Hatun Runa Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?