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Chakri Palace, KLCC

Lot 417B, Level 4, Suria KLCC, Kuala Lumpur, Malaysia
03-2382 7788
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Ranked #901 of 2,333 restaurants in Kuala Lumpur
Cuisines: Thai
Good for: Doing business
12 visitor photos
Restaurant details
Good for: Doing business
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95 reviews from our community

44% Recommend
    9
    32
    26
    12
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Petaling Jaya, Malaysia
Senior Contributor
36 reviews 36 reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 24, 2014 NEW

I would've not come here for Thai food unless there's a meeting with friends or clients around KL.The price is quite steep but for it's standard, this is normal. Food are nice. Make sure you make reservation if you come in group.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014 via mobile

The best thai food and excellant service some of staff cannot understand the English but all is good except when I went for my paying Bill to key in my pin cashier was rude with staff shouting loudly at member of staff.surprisingly manager were there but he was smiling :(

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
2 reviews
1 of 5 stars Reviewed July 4, 2014

Had a family dinner there on July 4, 2014. Service is ok, decor is 2/5, but food was terrible. The Garoupa (sweet and sour) was bordering bad. I thought it was just me, until my wife and kid complained too. The Asparagus with scallops was tasteless. Pandan chicken was ok and the Tom Yam was good. Complained to the head... More

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ImperialChakriPalace, Marketing Division at Chakri Palace, KLCC, responded to this review

Hi Ritzsalleh , We appreciate your feedback and would like to sincerely apologize for your unpleasant experience at Chakri Palace.We have brought up all your concerns to the management and will ensure that the food and service quality improves. Again. We're sorry and hope you will continue patronizing our restaurant again. Sincerely, Marketing division Chakri Group of Restaurants Email :... More

Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed June 29, 2014

Had lunch and ordered King Prawn Tomyam, Kailan Oyster Sauce, Three Flavoured Garupa Fish and Vegetable Omelette. The Fish was really bad as it was not cooked and smelly. In fact the whole restaurant has bad smell probably due to old table cloth or old towels used to wipe the tables. Was offered free desserts to compensate the uncooked fish... More

Was this review helpful? Yes 1
ImperialChakriPalace, Marketing Division at Chakri Palace, KLCC, responded to this review

Hi Muzammil, We appreciate your feedback and would like to sincerely apologize for your unpleasant experience at Chakri Palace.We have brought up all your concerns to the management and will ensure that the food and service quality improves. Again. We're sorry and hope you will continue patronizing our restaurant again. Sincerely, Marketing division Chakri Group of Restaurants Email : marketing@chakri.com.my More

Mumbai (Bombay), India
Top Contributor
446 reviews 446 reviews
285 restaurant reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed June 26, 2014

While trying to choose a restaurant while at Suria KLCC mall, we decided to try Thai food for a change (I've been to Thailand often and so wasn't planning to have Thai food here). It was dinner time and the restaurant was absolutely packed. I tried some Asparagus and Scallop with garlic and oyster sauce which was ok. Then I... More

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Singapore
Top Contributor
172 reviews 172 reviews
39 restaurant reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed June 19, 2014

A group of six of us had a business lunch at Chakri Palace today and whilst the food was good, the serving staff and kitchen were clearly buckling under the pressure. We ordered the food, and then ten minutes later the waiter to returned to tell us our chosen starter wasn't available so we had to choose again. The main... More

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ImperialChakriPalace, Marketing Division at Chakri Palace, KLCC, responded to this review

Hi George H, We appreciate your feedback and would like to sincerely apologize for your unpleasant experience at Chakri Palace.We have brought up all your concerns to the management and will ensure that the service quality improves. Again. We're sorry and hope you will continue patronizing our restaurant again. Sincerely, Marketing division Chakri Group of Restaurants Email : marketing@chakri.com.my More

Bristol
Top Contributor
52 reviews 52 reviews
31 restaurant reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 8, 2014

The restaurant was not very busy when we arrived, we choose our food, wine and requested some sparkling water. Not difficult one would think. We had to ask 4 times before the water arrived. The wine we selected was not available so the waiter brought to the table what was available which funny enough turned out to be only the... More

Was this review helpful? Yes 1
ImperialChakriPalace, Marketing Division at Chakri Palace, KLCC, responded to this review

Hi Jilly92, We appreciate your feedback and would like to sincerely apologize for your unpleasant experience at Chakri Palace.We have brought up all your concerns to the management and will ensure that the food and service quality improves. Again. We're sorry and hope you will continue patronizing our restaurant again. Sincerely, Marketing division Chakri Group of Restaurants Email : marketing@chakri.com.my More

Navi Mumbai, India
Top Contributor
154 reviews 154 reviews
61 restaurant reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 20, 2014

I eat in Chakri Palace several occasions in last 5 years and the authentic taste of Thai foods, aroma and ambiance always attract me to visit again. Always best to visit a bit early for lunch or dinner if you don't have reservations, otherwise always long waiting.

Was this review helpful? Yes 1
Morelia, Mexico
Top Contributor
75 reviews 75 reviews
11 restaurant reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed May 18, 2014

from the outside, it did look like they were going to be serving good food...the hostess and some of the staff were Thai, tables were busy, their menu had all the right dishes...yet it was the worst Thai restaurant we've ever been too in Malaysia...we ordered a few items marked with "Chef's recommendation" and many of the dishes came with... More

Was this review helpful? Yes 2
ImperialChakriPalace, Marketing Division at Chakri Palace, KLCC, responded to this review

Hi Buquing, We appreciate your feedback and would like to sincerely apologize for your unpleasant experience at Chakri Palace.We have brought up all your concerns to the management and will ensure that the food and service quality improves. Again. We're sorry and hope you will continue patronizing our restaurant again. Sincerely, Marketing division Chakri Group of Restaurants Email : marketing@chakri.com.my More

Shah Alam, Malaysia
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2014

Visit Chakri KLCC outlet with my friends last few days, and have a good experience with the food and service. I enjoy the food especially their clear tom yam soup and the dessert red ruby water chestnut. Their dessert is the most recommended!!! The environment is just OK.

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