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Prego

Certificate of Excellence
Italian, Pizza, Pasta
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199 Jalan Bukit Bintang | Westin Hotel, Golden Triangle, Kuala Lumpur 55100, Malaysia
603 2773 8338
Website
This restaurant is at The Westin Kuala Lumpur
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Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 195 reviews
Visitor rating
  • 87
    Excellent
  • 70
    Very good
  • 23
    Average
  • 9
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Good taste for the value

I liked the service and the options of the menu, but what we ordered was somewhat different from what we got in terms of all the ingredients that stated in the menu.

4 of 5 starsReviewed April 27, 2015
Geraldine d
Good for:
  • Families with children
  • Romantic
  • Special occasions
  • Entertaining clients
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195 Reviews from our TripAdvisor Community

Date | Rating
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English first
Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed June 1, 2015 NEW

Huge disappointment. Staff training is required and staff need to know what their restaurant is selling/advertising package wise. Went along to Prego for the Bubbly Brunch in a large group to celebrate a birthday. Some of the group did not realise to pick up the bucks fizz on the way in as there were no staff to advise on this.... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
11 restaurant reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed May 13, 2015

It's a good choice for Italian dining. Tasty food like veal salad, pizza carnivora and linguine pasta. Good and warm bread too.

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings Zak O Thank you for your support and great review. All of us here look forward to your return soon. be well Ko V More 

Australia
Senior Contributor
41 reviews 41 reviews
13 restaurant reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 10, 2015

This is the restaurant attached to the Westin. We went there as we stayed in the Westin and it is promoted as an Italian place but they don't really have much of an idea. Food was OK and reasonable choice, but they don't really have much of an idea about the Italian thing. I asked for an Aperol Spritz ...... More 

Was this review helpful? Yes 1
Ko V, General Manager at Prego, responded to this review

Greetings OyOyOy First and foremost, please accept our sincere apologies for the dining experience - all of your feedbacks have been noted and shared with the team. We do have an Italian Chef. Moving forward, we will definitely get him engaged in training the team. Thank you for your feedbacks and look forward to your return Be well Ko V More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 7, 2015

Called the westing to book reservation for dinner at Prego,First time was transferred and line died called back and lady tells me that they are unable to book because everyone is at a meeting!! Is this a 5star hotel as claimed to be? With this kind of start i say no thank you!

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings Sunildeep D First and foremost, please accept our sincere apologies for the experience. To be honest with you I very shocked to read your comment - this is totally not our standards, off brand, unacceptable and we will not condone such attitude. Rest assured that we will investigate. Meanwhile, we hope you would give us another opportunity to welcome... More 

Kuala Lumpur, Malaysia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 4, 2015

on my birthday cause of my friend suggestion we went to this restaurant to have memorable experience, my friend told me once you say its your birthday they gonna take photo and celebrate it, we went with friends the waitress came for take an order and we requested her to give us time to choose, her behavior was awful like... More 

Was this review helpful? Yes 2
Ko V, General Manager at Prego, responded to this review

Greetings aida1365 The team and I wish you a belated happy birthday. Also, please accept our sincere apologies for the unpleasant experience. To be honest with you, this is the first complaint we received about Fizza who has always been a very pleasant associate. We will definitely find out what happened. Nevertheless, we hope you will still continue to support... More 

Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 27, 2015

I liked the service and the options of the menu, but what we ordered was somewhat different from what we got in terms of all the ingredients that stated in the menu.

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings Geraldine d Thank you for patronizing Prego - happy to know you had a great dining experience. Look forward to your return soon. Be well Ko V More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

I would like to thank Prego for giving me the opportunity to enjoy an Italian gluten free meals on my birthday, as i was recently dignaosed with gluten and lactose intolerance.Dinning out on Gluten free food is quite hard to come by in Malaysia, and knowing that Prego serves it, makes me a happy person. I would highly recommend Prego... More 

Was this review helpful? Yes 1
Ko V, General Manager at Prego, responded to this review

Greetings answeety The team and I thank you so much for your support and great feedbacks. You have given me great joy to share your compliments with Montri and Chef Vincenzo. Last but not least, happy to know we are able to fulfill your needs. Look forward to welcoming you back soon be well Ko V More 

Senior Contributor
29 reviews 29 reviews
5 restaurant reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 8, 2015 via mobile

Living in KL one gets to experience really good food at all levels from hawker street food to fine dining but maybe it's fair to say that Italian food here is not always that good. As regular Sunday out for lunchers my husband and I visited the Westin Hotels Prego restaurant for their "Bubbalicious" brunch and possibly experienced the best... More 

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings ascotchris The team and I thank you for supporting Prego's Bubbalicious - extremely happy to know both of you had a great dining experience. Look forward to welcoming you back soon. Take care Ko V More 

A TripAdvisor Member
3 of 5 stars Reviewed March 3, 2015

We come here few times, and most of the time we order the same food as we really like it, the food was good, but the compliment bread such a wasted. Too big for 2 people or even 3 or 4.

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings My team and I thank you for your trust, loyalty and support - extremely happy to know you like the food in Prego. Your comment about the bread has been noted. Once again, thank you and look forward to welcoming you back soon. Be well Ko V More 

Abu Dhabi, United Arab Emirates
Top Contributor
150 reviews 150 reviews
45 restaurant reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed March 1, 2015

Sunday night dinner and disappointed with Prego. The decor and ambiance are nice, but service not as good as it should be for the price. I was shocked to see that the manager spent most of the time playing with his smart phone rather than attending to customers. Really shocking behaviour in a 5 star hotel. The food was average... More 

Was this review helpful? Yes
Ko V, General Manager at Prego, responded to this review

Greetings savvy_dave Appreciate you patronizing Prego but disappointed to learn of the less than satisfactory dining experience. All of your observations and comments have been communicated to the team and corrective actions will be taken where necessary. Nevertheless, we hope you will give us another opportunity when you return to Kuala Lumpur. Be well Ko V More 

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Restaurant Details

Location and Contact Information

  • Address: 199 Jalan Bukit Bintang | Westin Hotel, Golden Triangle, Kuala Lumpur 55100, Malaysia
  • Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
  • Phone Number: 603 2773 8338

Price and Cuisine

  • Cuisine: Italian, Pizza, Pasta

Restaurant Characteristics

  • Good for: Families with children, Romantic, Special occasions, Entertaining clients

Questions & Answers

Questions? Get answers from Prego staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?