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Mandarin Oriental, Kuala Lumpur, Malaysia
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Ranked #53 of 2,501 Restaurants in Kuala Lumpur
Cuisines: Chinese, Dim Sum, Cantonese
Dining options: Breakfast/Brunch, Dinner, Reservations
Restaurant details
Dining options: Breakfast/Brunch, Dinner, Reservations
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125 reviews from our community

Visitor rating
    63
    30
    16
    9
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Perth, United Kingdom
Top Contributor
307 reviews 307 reviews
162 restaurant reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed November 16, 2014

I was invited to have lunch in this Chinese restaurant in the Mandarin Hotel in KL. Opulent but uninteresting furnishings and basically inhabited by toffs. The food was totally average in its content, preparation and presentation. Sure it had available all the expected favourites and some specialities but nothing memorable. I don't think I'd go back here. There are far... More 

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Boston, Massachusetts
Top Contributor
98 reviews 98 reviews
48 restaurant reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 2, 2014

Enjoyed a memorable evening with wonderful ambiance, food and service. The Lai Po Hen offers a huge selection of different options, going far beyond what one typically finds on a Chinese menu, including several dishes with Australian venison. The staff did an outstanding job explaining the menu and had the kitchen modify the prep slightly to meet our taste. The... More 

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Cape Town Central, South Africa
Senior Contributor
29 reviews 29 reviews
11 restaurant reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2014

The Mandarin Oriental in KL welcomed us warmly, luxurious lobby and smiling faces. The Lai Po Heen restaurant beckoned. We were not disappointed! The service was impeccable. The dishes were all spectacular and the desert of Durian fruit was really excellent. We could not fault anything actually! Started with crispy duck, then followed various meat dishes, crispy fish, scallops, vegetables... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2014

Excellent dinner in wonderful company. Food and service was top class... Waitresses were extremely attentive and environment was very delicate. Beef with black pepper was delightful...

Was this review helpful? Yes 2
Frank S, General Manager at Lai Po Heen, responded to this review

Dear Michelosso Thank you for taking time to share your feedback with us on Tripadvisor. We are delighted to hear such good comments and that you enjoyed your dining experience at Lai Po Heen. We hope to be able to serve you again soon! Yours sincerely Frank Stocek General Manager   More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2014

Most memorable dinner ever. Please look for Jennifer, she is fantastic. The food is superb and service is top notch. The environment is cozy.

Was this review helpful? Yes 3
Frank S, General Manager at Lai Po Heen, responded to this review

Dear Victor L Thank you for kind patronage at Lai Po Heen. We are happy to read about your enjoyable dining experience and will certainly share this positive feedback with our colleagues. Jenifer is delighted to receive such praise. :) We look forward to the pleasure of seeing you again in the future. Yours sincerely Frank Stocek General Manager More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 22, 2014

Value for money. Ambience was nice and cosy. Staff was friendly and warm. Problem in getting one of the private rooms as they are fully booked.

Review collected in partnership with this restaurant

Was this review helpful? Yes 3
Frank S, General Manager at Lai Po Heen, responded to this review

Dear Saiful Nizam A We are happy that you enjoyed your dining experience and we look forward to welcoming you back again! Yours sincerely Frank Stocek General Manager More 

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014

Had a lovely meal here with my wife, food was so good that we ate here twice on our two-week stay in Kuala Lumpur. Unfortunately, our second meal wasn't as good as our first. We ordered the same thing as I had a strong craving after tasting in the first time; duck in pancakes. The waiter obviously got confused and... More 

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Frank S, General Manager at Lai Po Heen, responded to this review

Dear Colin F Thank you for your kind patronage at Lai Po Heen. We have taken note on your comments about the food quality and customer service extended during your recent visit. Our sincere apologies for the unpleasant experience caused. We have highlighted the temperature in the restaurant to our Engineering team to ensure that there are no similar occurrences... More 

Bad Homburg, Germany
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 10, 2014

the food is very good. The restaurant is located on the 2nd floor in the Mandarin Oriental hotel and the atmosphere is a bit cold as there is one big room where the tables are. The temperature in the restaurant is quite low (around 18 oC) so bring a jacket or a sweater.

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Frank S, General Manager at Lai Po Heen, responded to this review

Dear Olaf713 Thank you for your kind patronage at Lai Po Heen. We are pleased to note that you have enjoyed your dining experience with us. We have highlighted the temperature in the restaurant to our Engineering team to ensure that there are no similar occurrences in the near future. We look forward to the pleasure of seeing you again... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2014

Had a family dinner in the restaurant in a room. Food was excellent, service was very good and ambience was good as well. Presentation of food was good which shows the culinary art of the chef.

Review collected in partnership with this restaurant

Was this review helpful? Yes
Frank S, General Manager at Lai Po Heen, responded to this review

Dear Dorothy L Thank you for dining at Lai Po Heen. We are pleased to note that you enjoyed your dining experience with us and we look forward to the pleasure of seeing you again soon. Yours sincerely Frank Stocek General Manager More 

Top Contributor
263 reviews 263 reviews
221 restaurant reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed September 5, 2014

We went to this Mandarin Oriental Chinese restaurant for the last dinner of our KL stay: it was a good dinner with some good food, most notably Honey Peking Duck and Jasmine Smoked Chicken. The big let down, apart from the bill, was the level of service of the senior waiters and waitresses (as noted in other reviews): they appear... More 

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Frank S, General Manager at Lai Po Heen, responded to this review

Dear Zia_Angelina Thank you for taking time to share your feedback with us on Tripadvisor. We are delighted to receive your positive feedback about the food quality, but apologize for the service shortfall. Rest assured, we will re-train the team accordingly. We look forward to the pleasure of welcoming you back to Lai Po Heen again in the future. Yours... More 

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Additional Information about Lai Po Heen

Address: Mandarin Oriental, Kuala Lumpur, Malaysia
Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
Cuisine: Chinese, Dim Sum, Cantonese

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