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Hard Rock Cafe Makati

Levels 3 & 4, Glorietta III | Ayala Center, Makati, Luzon, Philippines
+63-2-893-4661
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Ranked #64 of 936 restaurants in Makati
Cuisines: International
Dining options: Breakfast/Brunch, Reservations, Late Night
35 visitor photos
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
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132 reviews from our community

67% Recommend
    37
    52
    28
    12
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
32 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 16, 2014

Visited HRC with a friend and found the food to be good, but the service was lackluster. Compared to other American establishments (TGIF & Chili's) the cost is higher. Would still recommend to others as there is a large range of memorabilia and the food and drinks are tasty.

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Good day to you Amanda! We are glad that you enjoyed your food and the memorabilia during your visit in our cafe. But I am very sorry that you did not experience the level of service and attention that you have come to expect . Thank you for your feedback , this will help us improve the quality of our... More

London
Reviewer
4 reviews 4 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 9, 2014

Sometimes you have to pay an entrance fee to enter this place. Which is a very old fashioned business model that never works and drives customers away. Even if the entry fee includes a drink it's usually a drink you don't even want. Customer service is also usually bad here next time you visit watch the staff, they don't like... More

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Hi! It is great to hear that you enjoyed watching our featured artist Jinky Vidal during your visit. At the same time, we felt sad about your unpleasant experience in our Cafe. We do appreciate all the comments and concerns that we received from our guests since they give us invaluable input to further improve our delivery of service to... More

Brisbane, Australia
Top Contributor
61 reviews 61 reviews
24 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 6, 2014 via mobile

Not your typical hard rock menu, with a few Filipino food choices on there. Expensive as always, serving sizes are huge. In true Filipino style however, everything we ordered seemed to have added sugar, clearly not necessary. I ordered the twisted mac and 3 cheeses, must have all been cheddar of different brands. Rather tasteless, extra creamy like spray can... More

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Hi! Thank you very much for your comment and for bringing this to our attention. We are very sorry that we did not meet your expectations, your feedback is extremely important and will help us correct the situation that allowed the food to be served that was not up to our standards. We have already taken steps to ensure that... More

Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
4 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

We went to Hard Rock for a late dinner with my two nieces. I had the bistek burger which wasn't bad for the price. The night we went, they had a group I wasn't familiar with but they were good making the experience better. The food and service was ok but the music was great making this experience better!

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Thank you so much for taking time to give us a review. It's such a thrill to know that you had a wonderful time in our cafe and we are happy that you and your nieces enjoyed the bistek burger and the live music.Comments such as your helps us to improve more to deliver a quality service to our guests.We... More

Jakarta, Indonesia
Contributor
17 reviews 17 reviews
11 restaurant reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2014

Everything is the same like the other Hard Rock Cafe resto, I forgot the name but couple days ago I order chicken serve with spaghetti, the chicken was over cooked, it very dry I cannot it them, the spaghetti was so so. I mean it's just ordinary hard rock. For drink I order house red wine

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Thank you for your comment and for letting us know about your experience at our restaurant.Your feedback is extremely important and will help us correct the situation that allowed the this kind of service and food to be served that was not up to our standards. We have already taken steps to ensure that incidences such as this do not... More

Las Piñas, Philippines
Senior Reviewer
10 reviews 10 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 27, 2014

After a whole day of mental exercise, a friend and I decided to attend a fellowship dinner sponsored by a pharma group at the Hard Rock Cafe Makati. It has 2 levels, cozy bar and resto. Staff is friendly.. We stayed at the 2nd level where there was a short program. The food was sumptuous and i like the strawberry... More

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Mean M, Manager at Hard Rock Cafe Makati, responded to this review

We are glad that you had a nice time at our cafe, thank you for sharing your experience with us. this thoughtful feedback inspires us to do a much better job in delivering a one rockin' experience . We hope you visit us again. Keep rockin'! More

Orlando, Florida
Contributor
20 reviews 20 reviews
13 restaurant reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 25, 2014

We went in to dine in and we are expecting we can order food we used to order in the US since it is a chain restaurant around the world . As we look at their menu, we ordered what we want unfortunately, they don't have it available so ordered another one and we ended up with loaded fries which... More

Was this review helpful? Yes
Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Thank you for your comment and for letting us know about your experience at our restaurant . We are very sorry that we did not meet your expectations and did not live up to our own high standards. We want you to know that we value your comments and will take whatever steps are necessary to ensure that incidences such... More

Makati, Philippines
Senior Contributor
26 reviews 26 reviews
9 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2014

The place is really for those who look for fun, live bands and dancing. Audience is quite entertaining also once the dancing starts. It is already fun watching people having fun, how much more if you are on it.

Was this review helpful? Yes 1
Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Thank you so much for sharing with us your wonderful experience in our cafe. This thoughtful feedback will help us strive more to give our guest the best quality of service that you have come to expect from us and deliver to you a one rockin' experience. Again thank you for your good comment and we hope to serve you... More

Honolulu, Hawaii
Contributor
16 reviews 16 reviews
5 restaurant reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed June 9, 2014

Not really impress here.Too expensive and this is where the college girls hangs out and pick up. The food wasn't that great either.To get the wait staffs attentions is like pulling teeth. I don't recommend coming here if you are a lone female traveler.

Was this review helpful? Yes 1
Mean M, Manager at Hard Rock Cafe Makati, responded to this review

Thank you for your review and for letting us know about your experience at our restaurant . We are very sorry that we did not meet your expectations and did not live up to our own high standards. We want you to know that we value your comments and will take whatever steps are necessary to ensure that incidences such... More

Manila, Philippines
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 5, 2014

I am not a fan of American food, but I have to admit that our dinner was really good, Also great drinks and attentive service, Side A, a famous band from Manila, were playing good music and people liked the band. (The second band was a joke). But all in all a great evening. What I cannot understand: How can... More

Was this review helpful? Yes
Mean M, Manager at Hard Rock Cafe Makati, responded to this review

It is always good to receive nice comments from our patrons, we want you to know that we value your comments, this will help us to improve more the quality of service we give to our guest and give them satisfaction. Again, thank you for sharing your wonderful experience to us. We hope to serve you again. More

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