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All 2,796 Shenzhen Restaurants

Shang Palace Shangri-La Hotel Shenzhen

East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China (Luohu Port)
0755-82330888
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Ranked #11 of 2,796 Restaurants in Shenzhen
Certificate of Excellence 2014
Price range: $24 - $79
Cuisines: Cantonese
Neighborhood: Luohu Port
More restaurant details
Restaurant details
Good for: Doing business, Local cuisine
Dining options: Breakfast/Brunch, Reservations
Description: The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.
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42 reviews from our community

Visitor rating
    22
    14
    3
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
Reviewer
5 reviews 5 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 28, 2014

The title of this review says it all. We first visited the Shang Palace several years ago and had a pleasant time. We ordered Beijing/Peking Duck and were impressed by the way the staff carved it up and prepared the rolls at our table. So remembering that experience we returned in October 2014. It was a big mistake and left... More

Was this review helpful? Yes 3
New York
Top Contributor
437 reviews 437 reviews
221 restaurant reviews
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed October 20, 2014

surprises me that both times we ate there it wasnt very good . The restaurants across the border in HK Shangri la Hotels are out standing. Business meetings and a variety of different dishes and just one stood out. Their version of mock peking Duck is just miserable. Needed repeated calls to wait staff to get refills and so on... More

Was this review helpful? Yes 1
Macau, China
Reviewer
5 reviews 5 reviews
5 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2014

I visited with a Chinese friend for lunch. The location is convenient for the Hong Kong border and Shenzhen railway station. Frankly, the service was very poor. The restaurant was busy, not full, it was difficult to attract a waiter's attention then that person apparently was not the right person so every time one went off in search of another.... More

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Geoffs Travels888, Thanks so much for dining with us at Shang Palace and leaving your feedback on our hotel page. We were very happy to know that you liked our convenient location. However, we were disappointed to learn of your unpleasant experience with regards to the food and delivery of service. It would be highly appreciated if you can... More

Top Contributor
52 reviews 52 reviews
35 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2014

The place looked lovely and the food is delicious. I must say it's a must try! Food was delicious, everything was delicious. The fried spring rolls is really good!!!

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George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Jasmin Ellen W, Thank you for dining with us at Shang Palace, the authentic Chinese restaurant of Shangri-La Hotel, Shenzhen. We are glad to know that you liked the delicious food and recommended it to be a must-try in Shenzhen. Your kind feedback is highly appreciated and will motivate the team to perform better in the future. We are... More

Melbourne, Australia
Top Contributor
166 reviews 166 reviews
122 restaurant reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 19, 2014

I returned to Shang Palace at the Shangri-la Shenzhen Hotel recently and found it very much improved. So much so that I felt obliged to raise its rating from four to five stars. The All You Can Eat Brunch (early bird discount available during weekend and public holiday) at RMB133 plus tax is a superb deal. As shown in the... More

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Paul_Ng_Mel_and_HKG, Thank you very much for sharing with us your enjoyable dining experience at Shang Palace. It is our pleasure to hear that you are delighted by the“All You Can Eat” Dim Sum and exclusive dinner. Moreover, your recognition and compliments on our attentive staff and their hospitable service is highly appreciated, comments as yours will motivate us to... More

Contributor
14 reviews 14 reviews
6 restaurant reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 31, 2014

Very disappointed! Not characteristic of the Shangri-La brand and made me want to give back my Golden Circle membership! * Club Floor Happy Hour snacks were not much more than a packet of crisps/chips * Club Floor wine selection had NO WHITE WINE on offer and just a house red that was flat * No turn-down service * Rude staff... More

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
15 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2014

Great spot but overpriced for China. If you go all the way to China then get out an experience it. Overall the Hotel is in a good location but there are so many places right outside to visit and their prices are a fraction of the hotel.

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Yokohama, Japan
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

Went there june this year. I was doing a tour and they took us here for lunch. Loved it , its great knowing that Im eating 'authentic' chinese food from China. Loved the dumplings and the noodles they served us

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George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Dan C, Thanks very much for sharing your positive and valuable feedback on our Chinese Restaurant Shang Palace. We are glad to know that you loved the authentic Chinese food there and your recognition is truly appreciated. We look forward to delighting you again with more delicate Chinese food selections in the near future. Warmest regards, George Baird, More

Melbourne, Australia
Top Contributor
166 reviews 166 reviews
122 restaurant reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 5, 2014

I had dinner at the Shang Palace last Monday. My host ordered several Cantonese dishes which were quite good. However, I observed very few changes or new additions in the menu, which might discourage frequent customers. Services need to be improved, too, by better training and hospitality management.

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Paul_Ng_Mel_and_HKG, Thank you for your review of our Chinese Restaurant Shang Palace. Also, I noticed you’ve reviewed our hotel page on TripAdvisor and we indeed appreciate your valuable comments and praise. We will continually strive to delight every guest with our Shangri-La hospitality. We look forward to welcoming you back on your next visit. Kind regards, George Baird More

Milan, Italy
Senior Contributor
21 reviews 21 reviews
8 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 15, 2014

Shang Palace, is my favorite chinese restaurant in Shenzhen, one of the best I ever try. The Masters, are capable to provide the great chinese taste, using the best and fresh raw materials. I warmly suggest anyone in Shenzhen have a try this restaurant, you never regret my suggestion! Ah prices at the end absolutely reasonable and alligned with the... More

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Michele G, Thank you for choosing to stay with us and your positive feedback on our Chinese Restaurant, Shang Palace. I noticed you’ve reviewed our hotel page on TripAdvisor and we indeed appreciate your valuable comments. We welcome you to experience our hotel and restaurant again in the near future. Yours sincerely, George Baird More

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Additional Information about Shang Palace Shangri-La Hotel Shenzhen

Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
Phone Number: 0755-82330888
Location: Asia  >  China  >  Guangdong  >  Shenzhen>  > Luohu Port
Average Prices: USD 24 - 79
Cuisine: Cantonese

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