We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shang Palace Shangri-La Hotel Shenzhen

Certificate of Excellence
$$$$
Luohu Port
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
0755-82330888
Website
Improve this listing
Add hours for Shang Palace Shangri-La Hotel Shenzhen and help diners know when to go.
+ Add hours
Dining options: Dinner, Breakfast, Lunch, Seating, Waitstaff
Good for: Business meetings, Local cuisine
Description: The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes...
The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.
read more

TripAdvisor Reviewer Highlights

Read all 79 reviews
Visitor rating
  • 36
    Excellent
  • 28
    Very good
  • 7
    Average
  • 8
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Excellent food and wonderful service

This will be a short review...if you are staying at the Shangri-La you should absolutely eat at this restaurant. They have excellent food and the service was impeccable. That said, there are many good restaurants in Shenzhen, so may not be worth traveling to the hotel to eat.

4 of 5 starsReviewed 2 days ago
glib-reviews
Add Photo Write a Review

79 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This will be a short review...if you are staying at the Shangri-La you should absolutely eat at this restaurant. They have excellent food and the service was impeccable. That said, there are many good restaurants in Shenzhen, so may not be worth traveling to the hotel to eat.

Helpful?
Thank glib-reviews
Cary, NC
Level Contributor
228 reviews
149 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed October 19, 2015

we had a small, casual meal because were not that hungry. The food was good and the service was good. I'm sure they have much more "formal" dishes but we didn't try them. What we had was very good.

Helpful?
Thank viperflt
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear viperflt, Thanks a lot for dining at our Shang Palace and sharing your experience on Tripadvisor. We feel excited to know that our food and service impressed you. We look forward to welcoming you back again and you can trying more dishes next time! Yours Sincerely, George Baird More 

Swampscott, Massachusetts, United States
Level Contributor
25 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 10, 2015

The food here is exquisite, try the vast variety of Dim Sum at this restaurant. Ask the male hostess for suggestions if you need some, he is very good and will make you feel appreciated. This is the perfect spot for a romantic dinner with your significant other.

Helpful?
Thank Ruben F
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Ruben F, Thank you for dining at Shang palace and sharing your positive comments on our food. We are glad to know that you had an enjoyable meal in our Chinese restaurant. We are proud of our staff, and appreciate your recommendation of Shang Palace! We look forward to welcoming you back soon! Yours Sincerely, George Baird More 

Level Contributor
14 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 16, 2015 via mobile

We were a group of walk-in guests. We were told to wait while the manager lead a few KNOWN guest into the restaurant and the other receptionist brought another group of walk-in guests which arrived after me into the restaurant as well. When I asked her why she let them sit at the table first, she lied they've made a... More 

Helpful?
Thank Nyson
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Nyson, Thank you for your positive comments on the food, and rest assured will be taken seriously regarding the service level. We look forward to seeing you again and experience our improvements on staff and service! Yours Sincerely, George Baird More 

Johannesburg, South Africa
Level Contributor
43 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 14, 2015

The food was good. But no waiters spoke english and the service was painfully slow. Don't go if you are hungry or in a rush.

Helpful?
Thank Grannymac1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Grannymac1, We thank you for dining at our restaurant in Shangri-la Hotel, and sharing your positive experiences on food quality. We look forward to welcoming you back again to see our improvements! Yours Sincerely, George Baird More 

Melbourne, Australia
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2015 via mobile

You won't be disappointed with the culinary experience this lovely restaurant has to offer! Nelson the Manager was so helpful with our food selection. Not overloading us with an abundance of unnecessary food. The service from our waitress Tiffany and her colleagues was perfect. We tried the Durian pancakes, although we were warned they may not be to our liking... More 

Helpful?
Thank Minmont
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Minmont, Thank you very much dining at our Shang Palace and sharing your feedback on our hotel web page! We are delighted to learn that you were satisfied with our food, staff and service. We always endeavor to create a friendly and fabulous dining environment for every guest. We look forward to seeing you again on your next trip!... More 

Melbourne, Australia
Level Contributor
57 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 9, 2015 via mobile

Some of the best dim sum I've ever had. 150 rmb (133 rmb + service charge) per person is quite expensive for dim sum in China, but decided to go for it. We quickly forgot how much it cost when we started eating at 11am. With about 100 menu choices with English subtitles, we went crazy. Highlights were the custard... More 

Helpful?
Thank brandothepig
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear brandothepig, Thank you for choosing Shang Palace at Shangri-La Hotel, Shenzhen to enjoy your meal. We are thrilled to know that you had a great dining experience and dim sum items met your expectations! We genuinely look forward to welcoming you back soon! Yours Sincerely, George Baird More 

shenzhen
Level Contributor
35 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 11, 2015 via mobile

Perfect for a big Cantonese brunch, the 133rmb all you can it is very good. There are plenty of dishes and tasty ones. The place is nice and service is ok

Helpful?
Thank french_in_china
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear french_in_china, Thanks you for dining at Shang Palace in Shangri-la Hotel, Shenzhen! We are glad to learn that you enjoyed your meal. And the pictures you posted seem to be very tempting and looking delicious! We look forward to seeing you again and having another enjoyable meal! Yours Sincerely, George Baird More 

Toronto, Canada
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 7, 2015

I've been enjoying dim sum my whole life. If I don't have it at least once a month, withdrawal symptoms will manifest; so it's a pretty deep rooted issue...;) For all the items we tried, and every place will have their specialties, so it's very hard for ONE place to do everything top notch. So, there were a couple items... More 

Helpful?
Thank senninha8
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear senninha8: Thank you for choosing Shang Palace at Shangri-La Hotel,Shenzhen to enjoy your meal. We appreciate you taking the valuable time to leave the feedback on our hotel page. We are thrilled with excitement at your high praise for the satisfying taste and reasonable price of Dim Sum at Shang Palace, and truly appreciate your recognition in recommending it... More 

London
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 1, 2015

Service needs work. 3 occuppied tables, 6 staff and no attention given at all times. Ordered the Chinese soup and one came after the mains, ( normally a started), Ordered the Peking duck, and skin was sliced thick and poorly, and served with cold pancakes. Ordered 2 glasses of Italian red, and told the bottle hasn't been opened, can we... More 

Helpful?
Thank WonderWorldinUK
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear WonderWorldinUK, Thanks again for staying at Shangri-La Hotel, Shenzhen and sharing your dining experience at our Chinese restaurant. Your feedback on the service is well noted and we will conduct the necessary investigation accordingly for further improvements. We look forward to serving you again in the near future. Best regards, George Baird More 

Travelers who viewed Shang Palace Shangri-La Hotel Shenzhen also viewed

Shenzhen, Guangdong
 

Been to Shang Palace Shangri-La Hotel Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
  • Location: Asia  >  China  >  Guangdong  >  Shenzhen>  > Luohu Port
  • Neighborhood: Luohu Port
  • Phone Number: 0755-82330888

Price and Cuisine

  • Average Prices: USD 24 - 79
  • Cuisine: Chinese, Asian

Restaurant Characteristics

  • Good for: Business meetings, Local cuisine

Description

The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.

Questions & Answers

Questions? Get answers from Shang Palace Shangri-La Hotel Shenzhen staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?