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Shang Palace Shangri-La Hotel Shenzhen

Certificate of Excellence
$$$$
Luohu Port
Chinese, Cantonese
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East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
0755-82330888
Website
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Dining options: Breakfast, Dinner, Lunch, Reservations
Description: The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes...
The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.
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TripAdvisor Reviewer Highlights

Read all 58 reviews
Visitor rating
  • 28
    Excellent
  • 20
    Very good
  • 5
    Average
  • 5
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
All-you-can-eat Dim Sum lunch!

We ate lunch here just after crossing the border from Hong Kong. It was a nice refuge from the persistent sales people targeting fresh meat just after crossing the border. The menu was very large. The option to have a la carte Dim Sum would have also been equally reasonable. We had to work to... read more

4 of 5 starsReviewed April 2, 2015
MtlFam
,
Montreal, Canada
Good for:
  • Doing business
  • Local cuisine
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58 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Contributor
15 reviews 15 reviews
13 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2015

I've been enjoying dim sum my whole life. If I don't have it at least once a month, withdrawal symptoms will manifest; so it's a pretty deep rooted issue...;) For all the items we tried, and every place will have their specialties, so it's very hard for ONE place to do everything top notch. So, there were a couple items... More 

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear senninha8: Thank you for choosing Shang Palace at Shangri-La Hotel,Shenzhen to enjoy your meal. We appreciate you taking the valuable time to leave the feedback on our hotel page. We are thrilled with excitement at your high praise for the satisfying taste and reasonable price of Dim Sum at Shang Palace, and truly appreciate your recognition in recommending it... More 

London
Contributor
14 reviews 14 reviews
7 restaurant reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 2, 2015

Service needs work. 3 occuppied tables, 6 staff and no attention given at all times. Ordered the Chinese soup and one came after the mains, ( normally a started), Ordered the Peking duck, and skin was sliced thick and poorly, and served with cold pancakes. Ordered 2 glasses of Italian red, and told the bottle hasn't been opened, can we... More 

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear WonderWorldinUK, Thanks again for staying at Shangri-La Hotel, Shenzhen and sharing your dining experience at our Chinese restaurant. Your feedback on the service is well noted and we will conduct the necessary investigation accordingly for further improvements. We look forward to serving you again in the near future. Best regards, George Baird More 

Montreal, Canada
Top Contributor
61 reviews 61 reviews
14 restaurant reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 2, 2015

We ate lunch here just after crossing the border from Hong Kong. It was a nice refuge from the persistent sales people targeting fresh meat just after crossing the border. The menu was very large. The option to have a la carte Dim Sum would have also been equally reasonable. We had to work to make the one-price unlimited offer... More 

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear MtlFam, Thanks for choosing our Chinese restaurant Shang Palace and recommending it as an ideal dining choice especially after crossing the border from Hong Kong. We are happy to learn that you liked our All You Can Eat Dim Sum along with the convenient location. We also notice your concerns on the language barrier and will take the English... More 

Belfast, United Kingdom
Top Contributor
107 reviews 107 reviews
46 restaurant reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed March 28, 2015

When in Asia, I generally avoid eating in the restaurants of big hotel chains, however we were staying in the Shangri-La hotel with relatives who don't like Chinese food. In order to avoid a family argument, we all decided to eat separately in the different hotel restaurants and meet up together for a glass of wine in the lobby afterwards.... More 

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear sdempsey: Thank you for staying with us at Shangri-La Hotel, Shenzhen and enjoying your meal in our Shang Palace. We are grateful for your feedback with regards to the fine atmosphere and tasty food. It is highly appreciated that you have recommended Shang Palace as a valuable dining options in Shenzhen. We sincerely look forward to welcoming you back... More 

Senior Contributor
48 reviews 48 reviews
21 restaurant reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 26, 2015

Not sure if they were understaffed, but stopped in for dinner and the service was terrible. The waiter apologized for forgetting about us. Would not recommend. The food was average and not worth the price.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

Great services clean great food . The chicken and sweet corn soup the best . The prices are fair for a 5 star hotel well worth visit .

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Xriss8880, Thank you for dining at our authentic Chinese Restaurant - Shang Palace and sharing your feedback with us. Your recognition with regards to the great food and service is truly appreciated. We are looking forward to welcoming you back in the near future. Best Regards, George Baird More 

berkshire
Top Contributor
147 reviews 147 reviews
70 restaurant reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed January 17, 2015

Decided to stop here as its the first nice looking hotel out of the Lu Wu Port coming from HK. Though staff don't speak good english they were very good at trying their best. Room was on the 24st floor... It was lovely... very clean... included Mini bar soft drinks, breakfast and afternoon tea I would defo stay here again..

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Demented_Em, Thanks so much for staying with us at Shangri-La Hotel, Shenzhen and taking time to leave your valuable comments on our hotel page. It is our pleasure to know that you like our convenient location, clean rooms as well as the hospitable service, and will come back again on your next visit. We sincerely hope to see you... More 

Perth, Australia
Senior Contributor
34 reviews 34 reviews
23 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

Great food here and very 'safe' for Westerners. Many different menus (for different styles) so ask what there is. As well as Chinese language menus there are also picture menus. Decor is traditional Chinese and very nice. Not a cheap place but very good quality!

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear CJ H, Thank you for dining at the Chinese restaurant Shang Palace and sharing your kind feedback with us. We are so happy to learn that you are satisfied with our high quality food, various menu options and the elegant restaurant style. We sincerely hope to delight you again in the near future. Best regards, George Baird More 

Sandton, South Africa
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2014

Interior decor was lovely, service outstanding and helpful and the food was superb- also comparatively reasonable given how expensive food is Hong Kong is

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear jeanette_berkowitz, Thanks very much for dining at our Chinese restaurant Shang Palace. We are so thrilled to know that you had an enjoyable dining experience with the stylish decorations, outstanding service and high-quality food. As a popular Chinese restaurant in downtown, Shang Palace it always provides a variety of authentic Chinese cuisines. We are looking forward to delighting you... More 

Melbourne, Australia
Top Contributor
406 reviews 406 reviews
301 restaurant reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed December 21, 2014

I had lunch with two former colleagues from Jiangzu at the Shang Palace last week. We selected quite a few dim sums and congees (rice soup with fish and meats, etc.) from its rich All You Can Eat menu. The quality of the food was very good and we had no compliant at all. We were also much impressed by... More 

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Paul_Ng_Mel_and_HKG, Thank you for dining at Shang Palace again and sharing your valuable feedback on our hotel page. Your compliments on our delicious food and attentive staff are high appreciated. Besides, we also noticed your concerns on the tableware, we will take it well into consideration for the future. Thanks again and look forward to welcoming you back soon.... More 

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Restaurant Details

Location and Contact Information

  • Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
  • Location: Asia  >  China  >  Guangdong  >  Shenzhen>  > Luohu Port
  • Neighborhood: Luohu Port
  • Phone Number: 0755-82330888

Price and Cuisine

  • Average Prices: USD 24 - 79
  • Cuisine: Chinese, Cantonese

Restaurant Characteristics

  • Good for: Doing business, Local cuisine

Description

The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.

Questions & Answers

Questions? Get answers from Shang Palace Shangri-La Hotel Shenzhen staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?