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Shang Palace Shangri-La Hotel Shenzhen

Certificate of Excellence
$$$$
Neighborhood: Luohu Port
Cantonese
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Shang Palace Shangri-La Hotel Shenzhen
Directions
East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
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East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
0755-82330888
Website
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Dining options: Breakfast/Brunch, Reservations
Description: The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes...
The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.
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TripAdvisor Reviewer Highlights

Read all 46 reviews
Visitor rating
  • 24
    Excellent
  • 15
    Very good
  • 4
    Average
  • 3
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
2 star michelin restaurant-superb

Interior decor was lovely, service outstanding and helpful and the food was superb- also comparatively reasonable given how expensive food is Hong Kong is

5 of 5 starsReviewed December 26, 2014
jeanette_berkowitz
,
Sandton, South Africa
Good for:
  • Doing business
  • Local cuisine
  • Breakfast/Brunch
  • Reservations
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46 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Sandton, South Africa
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 26, 2014 NEW

Interior decor was lovely, service outstanding and helpful and the food was superb- also comparatively reasonable given how expensive food is Hong Kong is

Was this review helpful? Yes
Melbourne, Australia
Top Contributor
213 reviews 213 reviews
155 restaurant reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 21, 2014

I had lunch with two former colleagues from Jiangzu at the Shang Palace last week. We selected quite a few dim sums and congees (rice soup with fish and meats, etc.) from its rich All You Can Eat menu. The quality of the food was very good and we had no compliant at all. We were also much impressed by... More 

Was this review helpful? Yes
Foshan, China
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 1, 2014

a bit quiet in the throng of the evening diners..there are probably better places next door..nevertheless, staff were polite, functional. Service was a process line . Drinks, food..bill. Not too pricey, food is tasty yet didn't vary that much in flavour from other courses.. Been once

Was this review helpful? Yes
Atlanta, Georgia
Top Contributor
57 reviews 57 reviews
8 restaurant reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 29, 2014

I ate here with a tour group. Some of the best Chinese food I have ever had. Noodles, rice, dim sum, spring rolls, and egg tarts. The tea was hot! Not one complaint. No pictures due to being with a tour group.

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear asirmans2000, Thanks very much for dining at our Chinese restaurant Shang Palace. Your kind compliments on the delicious food is highly appreciated and we are looking forward to welcome you back on your next visit. Best regards, George Baird More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 28, 2014

The title of this review says it all. We first visited the Shang Palace several years ago and had a pleasant time. We ordered Beijing/Peking Duck and were impressed by the way the staff carved it up and prepared the rolls at our table. So remembering that experience we returned in October 2014. It was a big mistake and left... More 

Was this review helpful? Yes 3
New York
Top Contributor
459 reviews 459 reviews
232 restaurant reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed October 20, 2014

surprises me that both times we ate there it wasnt very good . The restaurants across the border in HK Shangri la Hotels are out standing. Business meetings and a variety of different dishes and just one stood out. Their version of mock peking Duck is just miserable. Needed repeated calls to wait staff to get refills and so on... More 

Was this review helpful? Yes 1
Macau, China
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 16, 2014

I visited with a Chinese friend for lunch. The location is convenient for the Hong Kong border and Shenzhen railway station. Frankly, the service was very poor. The restaurant was busy, not full, it was difficult to attract a waiter's attention then that person apparently was not the right person so every time one went off in search of another.... More 

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Geoffs Travels888, Thanks so much for dining with us at Shang Palace and leaving your feedback on our hotel page. We were very happy to know that you liked our convenient location. However, we were disappointed to learn of your unpleasant experience with regards to the food and delivery of service. It would be highly appreciated if you can... More 

Top Contributor
52 reviews 52 reviews
35 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2014

The place looked lovely and the food is delicious. I must say it's a must try! Food was delicious, everything was delicious. The fried spring rolls is really good!!!

Was this review helpful? Yes
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Jasmin Ellen W, Thank you for dining with us at Shang Palace, the authentic Chinese restaurant of Shangri-La Hotel, Shenzhen. We are glad to know that you liked the delicious food and recommended it to be a must-try in Shenzhen. Your kind feedback is highly appreciated and will motivate the team to perform better in the future. We are... More 

Melbourne, Australia
Top Contributor
213 reviews 213 reviews
155 restaurant reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 19, 2014

I returned to Shang Palace at the Shangri-la Shenzhen Hotel recently and found it very much improved. So much so that I felt obliged to raise its rating from four to five stars. The All You Can Eat Brunch (early bird discount available during weekend and public holiday) at RMB133 plus tax is a superb deal. As shown in the... More 

Was this review helpful? Yes 1
George B, General Manager at Shang Palace Shangri-La Hotel Shenzhen, responded to this review

Dear Paul_Ng_Mel_and_HKG, Thank you very much for sharing with us your enjoyable dining experience at Shang Palace. It is our pleasure to hear that you are delighted by the“All You Can Eat” Dim Sum and exclusive dinner. Moreover, your recognition and compliments on our attentive staff and their hospitable service is highly appreciated, comments as yours will motivate us to... More 

Contributor
14 reviews 14 reviews
6 restaurant reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 31, 2014

Very disappointed! Not characteristic of the Shangri-La brand and made me want to give back my Golden Circle membership! * Club Floor Happy Hour snacks were not much more than a packet of crisps/chips * Club Floor wine selection had NO WHITE WINE on offer and just a house red that was flat * No turn-down service * Rude staff... More 

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: East Side, Railway Station, 1002 Jianshe Road, Shenzhen, China
  • Location: Asia  >  China  >  Guangdong  >  Shenzhen>  > Luohu Port
  • Neighborhood: Luohu Port
  • Phone Number: 0755-82330888

Price and Cuisine

  • Average Prices: USD 24 - 79
  • Cuisine: Cantonese

Restaurant Characteristics

  • Good for: Doing business, Local cuisine

Description

The food is mainly Cantonese cuisine with elements of Huaiyang cold dishes and the subtle influence of Sichuan and Chiu Chow cuisine. The menu highlights Shang Palace’s signature delicacies, which include Crispy Pork Flamed with Chinese Rose Wine, and Sliced Roasted Duck with Mango and Cucumber wrapped in Pancake.Shang Palace features eight private dining rooms and one semi-private room. The semi-private circular room is located in the middle of the entrance hall and two private rooms are nearby. The remaining six private rooms are at the rear of the restaurant and are complete with their own washroom, portable LCD and other facilities such as minibar, wardrobe, sofa seating and karaoke system.

Questions & Answers

Questions? Get answers from Shang Palace Shangri-La Hotel Shenzhen staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?