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The Counter Burger

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Etoile Mall #17, King Abdul-Aziz Road, Jeddah, Kingdom of Saudi Arabia, Jeddah, Saudi Arabia
966122754266
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Today
1:00 pm - 1:00 am
Open now
See all hours
Hours:
Sun - Thu 1:00 pm - 12:00 am
Fri - Sat 1:00 pm - 1:00 am
Dining options: Lunch, Seating, Takeout

TripAdvisor Reviewer Highlights

Read all 39 reviews
Visitor rating
  • 18
    Excellent
  • 10
    Very good
  • 6
    Average
  • 4
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
first time experience

this place is something new it give you a chance to make the burger the way you want it. some ingredients are hard to know in the card in which u have to select u r choice of cheese sauce chicken or beef u r bread. the service is a bit slow but it is worth the wait. Please go... read more

4 of 5 starsReviewed November 3, 2015
Abicool98
,
Jeddah, Saudi Arabia
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39 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
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Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

This is like home made food. Very fresh ingredients. Everything was delicious. You can build your burger from a nicely organized list. Write your name on the top and how you like it done if choosing beef, and don't for get the sweet potato fries and onion rings. Enjoy!!!

Helpful?
1 Thank Kha F
Jeddah, Saudi Arabia
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 1, 2016

The place is not bad, friendly service need a lot of improvement... I didn't like the patty anyways, bread is average, Only I enjoyed the sweet potato fried

Helpful?
Thank Egyptian_Postman
khalood, Owner at The Counter Burger, responded to this review

Hello there, I am sorry that you have had a bad experience at The Counter, could you kindly send us your contact information to jeddah@thecounterburger.com so that a member of our Management team can contact you to discuss your experience. Thank you and we look forward to be given another chance to change your perception. All the best. More 

Montreal, Canada
Level Contributor
79 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 22, 2015

I was looking forward to eating at this place and frankly, it was a huge let down. We were there at 1400ish hrs and the place was mostly empty, so the awkward experience cannot be blamed on the establishment being busy. The gentleman who took the order (there was only one guy) was nice and presentable. He failed to explain... More 

Helpful?
1 Thank OmerI
khalood, Owner at The Counter Burger, responded to this review

Hello there, I am sorry that you have had a bad experience at The Counter, could you kindly send us your contact information to jeddah@thecounterburger.com so that a member of my Management team can contact you to discuss your experience. Thank you and we look forward to be given another chance to change your perception. All the best. More 

Level Contributor
51 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 16, 2015

The menu is interesting. You can either customise your burger according to your whim and fancy but they don't come cheap. I normally settle down with the standard menu burgers. They are delicious already. The fried onion is good with the accompanying sauce. The only grouse I have against this restaurant is that the service is really slow. With a... More 

Helpful?
Thank AzlanFirman
khalood, Owner at The Counter Burger, responded to this review

Hello there, I am sorry that you have had a bad experience at The Counter, could you kindly send us your contact information to jeddah@thecounterburger.com so that a member of my Management team can contact you to discuss your experience. Thank you and we look forward to be given another chance to change your perception. All the best. More 

London, United Kingdom
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 20, 2015 via mobile

It's easier to eat vegan in Saudi Arabia than you might imagine. Counter burger actually labels its veggie burger as vegan. It also allows you to create your own meal adding in all sorts of veggies/pickles/fries to a burger and salad or burger and bun. They have quinoa, kale, and a whole pile of other tasty sides. The restaurant is... More 

Helpful?
2 Thank HarryX
khalood, Owner at The Counter Burger, responded to this review

Thank you for your positive review, it makes our entire team happy to know that we could make this positive experience. We look forward to welcoming you once again at The Counter. More 

Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 20, 2015 via mobile

Since my first visit here a couple of years back when the counter first opened. It was an experience to sit there and craft your own burger. With countless different types of garnish, sauces and add-ons. In addition to hey have their own crafted burgers if you don't feel like building your own which are really good. The appetizers are... More 

Helpful?
1 Thank Makram O
khalood, Owner at The Counter Burger, responded to this review

More 

Jeddah, Saudi Arabia
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 3, 2015

this place is something new it give you a chance to make the burger the way you want it. some ingredients are hard to know in the card in which u have to select u r choice of cheese sauce chicken or beef u r bread. the service is a bit slow but it is worth the wait. Please go... More 

Helpful?
1 Thank Abicool98
khalood, Owner at The Counter Burger, responded to this review

Thank you for your positive review, it makes our entire team happy to know that we could make this positive experience. We are sorry to hear that you received slow service, and we look forward to welcoming you once again at The Counter. More 

Jeddah, Saudi Arabia
Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 24, 2015

its average - not as fantastic I thought it would be. Its an haute couture burger joint where you get to "design" your own burger and perhaps name it after you. The sweet potato fries are to die for!

Helpful?
Thank nanie9119
Level Contributor
7 reviews
7 restaurant reviews
3 of 5 stars Reviewed July 3, 2015

The restaurant's reputation does not reflect reality, it is normal burger, not even one of the top 10 in the city.

Helpful?
Thank Raed T
Jeddah
Level Contributor
65 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 21, 2015 via mobile

The concept of custom built burgers is not really new but it is translated into practice very pleasantly in this restaurant. The food is fresh and tasty and the staff very friendly and attentive. We will come back for sure!

Helpful?
2 Thank Abdul K
khalood, Owner at The Counter Burger, responded to this review

Thank you for your positive review, it makes our entire team happy to know that we could make this positive experience. We look forward to welcoming you once again at The Counter. More 

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Restaurant Details

Location and Contact Information

  • Address: Etoile Mall #17, King Abdul-Aziz Road, Jeddah, Kingdom of Saudi Arabia, Jeddah, Saudi Arabia
  • Location: Middle East  >  Saudi Arabia  >  Makkah Province  >  Jeddah
  • Phone Number: 966122754266

Price and Cuisine

  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
1:00 pm - 12:00 am
Monday
1:00 pm - 12:00 am
Tuesday
1:00 pm - 12:00 am
Wednesday
1:00 pm - 12:00 am
Thursday
1:00 pm - 12:00 am
Friday
1:00 pm - 1:00 am
Saturday
1:00 pm - 1:00 am

Questions & Answers

Questions? Get answers from The Counter Burger staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?