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Hard Rock Cafe Jakarta

Hard Rock Cafe Jakarta | Pacific Place Unit G-05 SCBD Lot 3-5 , Jl Jend Sudirman Kav 54-55, Jakarta 12190, Indonesia (Setiabudi)
+62 21 57973055
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Ranked #476 of 5,095 restaurants in Jakarta
Cuisines: American
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Neighborhood: Setiabudi
Description: Welcome to the official TripAdvisor page of Hard Rock Cafe Jakarta! It's for everyone who loves great food, cool people, & incredible music. Keep on rockin!
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90 reviews from our community

53% Recommend
    13
    35
    26
    10
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Montegrotto Terme, Italy
Senior Contributor
25 reviews 25 reviews
14 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 29, 2014

The service was good, but the food was ok, had better burgers in other Hard Rock, but still if you want to eat a burger and don't want the usual fast food chains then it will do for sure.

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, Thank you for your feedback towards Hard Rock Cafe Jakarta. We will address your comments to our operational team so that we could do better service in the future. Thank you and hope to see you again soon at Hard Rock Cafe Jakarta! Cheers! More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
7 restaurant reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed June 28, 2014

I have been to a lot of HRC restaurants and always look out for one whenever I travel as I like warm and friendly treatment by the staff. However, HRC in Jakarta was different. I did not get much attention; maybe because I was dining alone.

Was this review helpful? Yes 8
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear Mr Victor, Thank your for your feedback and we apologize if you're not satisfied with our service. This issue has already been informed to all of our staff and we'll make sure that this situation must never happen again to our customers. Thank you and we hope to see you again soon at Hard Rock Cafe Jakarta! :) Cheers! More

Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
15 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 12, 2014

Impressive in its new location (Pacific Place) but has none of the real Hard Rock ambience. It's sad. Apparently, it is trying its best to capture the funk and coolness of a Hard Rock Cafe but it's coming out artificial. Moreover, the food price is quite expensive.

Was this review helpful? Yes
Novelia S, Public Relation at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, Thank you for your feedback and comments towards Hard Rock Cafe Jakarta. We appreciate your effort to get back to us and we apologize if our food and service didn't quite meet your expectation. We will address your comments to our operational team so that we can improve our service better in the future. Thank you... More

Senior Reviewer
9 reviews 9 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 5, 2014

Asked for a new york strip steak, which came half fat half tough meat. Looks like a meat which was freezed for 1 year and then served. At the end it was ok, but unfair eith that price tag

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, Thank you for your feedback and comment towards Hard Rock Cafe Jakarta. On behalf of Hard Rock Cafe Jakarta management we'd like to apologize if our food and service didn't quite meet your expectation. We will address your issue to our operational and kitchen team and we assure you that this won't happen again on your... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 4, 2014

After not being in Jakarta for a few years, I decided to take my wife to the Hard Rock for some old memories. Firstly, the location has changed. It is now in Pacific Place, and has lost the charm of the old location. It is now like a nightclub, etc. Then once inside the new "trendy" place, you realize it... More

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear Mr Peter, Thank you for sharing your experience with us, and we are truly sorry about this. Rest assured the Management Team is working in making sure that the items will be available, and, it is quite unfortunate that this happened on your visit, (and a "weekend" for that matter). Thank you for this valuable feedback and again our... More

Jakarta, Indonesia
Contributor
19 reviews 19 reviews
10 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2014

nice place and interior design, we went as a family to hold anniversary event menu price is expensive, inappropriate to the flavor. entertained with live music and is perfect for gathering with family, friends and couples. This is also the best place in the middle of the city

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear Mr Reza, Thank you for your kind feedback towards Hard Rock Cafe Jakarta! We appreciate your feedback and hope to see you again soon! Cheers! More

Seoul, South Korea
Top Contributor
98 reviews 98 reviews
48 restaurant reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed May 31, 2014

Had a spontaneous meal at HRC PP. Very disappointing. Throughout the world HRC are consistent and good quality for what you expect (bar and pub food). But this menu was subpar. HRC needs ribs - pork ribs (yes I know....Jakarta - pork - etc..., but come on - ribs are ribs and HRC is HRC. If you offer ribs -... More

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear Mr Mike, On behalf on Hard Rock Cafe Jakarta management, we'd like to apologize if some of our food didn't quite meet your expectation. As much as we want to serve pork in our cafe, we also need to consider that Indonesia is a Muslim country. Anyhow, we really appreciate your concern and we hope you understand this matter.... More

Rome, Italy
2 reviews
2 of 5 stars Reviewed May 5, 2014

Went there in April of 2014 with 3 work colleagues. The location is very good, close to the city center. The music way too loud (impossible to hold a conversation) and very bad quality (both techniclal clarity and very bad taste in the repertoire). Service is so-so : all smiley and friendly but somewhat disorganized. The food presentation is acceptable... More

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, Thank you for your feedback and comments towards Hard Rock Cafe Jakarta. We'd like to also apologize if our food and services didn't quite meet your expectation. However, we are doing our best to bring the best experience to our customer and we will address this issue to our operational team to improve our service in... More

Berkshire
Senior Contributor
25 reviews 25 reviews
6 restaurant reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 30, 2014

Great food, great live band and very VERY diverse staff :) An entertaining and filling night in the heart of Jakarta. Caipirinha needs more sugar ;)

Was this review helpful? Yes
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, Thank you for your kind feedback and input to us! We will address your compliment and input to our operational team to serve you better and better in the future! :) Cheers! More

Sentosa Island, Singapore
Contributor
14 reviews 14 reviews
6 restaurant reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed April 29, 2014

How often do you get a chance to go out with your busy, growing Teenage Daughter for a Sunday lunch? Rarely for me, so I decided it was appropriate to splurge a little. When my diet Coke came..., it reminded me of the forgotten glass of Coke I sometimes leave untouched at my office until after I returned from an... More

Was this review helpful? Yes 4
Novelia S, Public Relations at Hard Rock Cafe Jakarta, responded to this review

Dear our valuable customer, On behalf of Hard Rock Cafe Jakarta management, we'd like to apologize about what happened to you while visiting our cafe. We will address this issue to our operational team so that we can improve to better service in the future. Thank you for your feedback and we really appreciate your time for getting back to... More

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