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Urban Gourmet Burgers

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Westage Mall | Westlands, Nairobi, Kenya
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 1
    Excellent
  • 3
    Very good
  • 4
    Average
  • 0
    Poor
  • 2
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    4 of 5 stars
Nice atmosphere , not so great burgers

Visited this restaurant with my dad and my cousin after hearing so much hype about it, The restaurant has a nice classy modern feel to it . We got a table right away despite the fact that it was a sunday evening , so i guess that was good. Our waiter was nice however he tried WAAAAY to hard to... read more

3 of 5 starsReviewed June 23, 2013
Emraan A
,
Toronto, Canada
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10 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Bukavu, Democratic Republic of the Congo
Level Contributor
95 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 5, 2013

They serve the best veggie burgers I have ever had. Dishes come with a really nice salad and service is great -- I went once on a weekend night and when my wait had grown too long, the staff brought me complimentary onion rings to apologize (not in response to any complaint). You can also take away. The burger extras... More 

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Nairobi
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 24, 2013

I'm a semi-fan of this place for a few reasons - 1) they have turkey burgers, 2) great atmosphere, 3) they have a good vege burger and 4) I actually think the staff is trying (and I place much of the blame on issues with service on management). I wish I could give this place a 3.5, but we continue... More 

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Toronto, Canada
1 review
3 of 5 stars Reviewed June 23, 2013

Visited this restaurant with my dad and my cousin after hearing so much hype about it, The restaurant has a nice classy modern feel to it . We got a table right away despite the fact that it was a sunday evening , so i guess that was good. Our waiter was nice however he tried WAAAAY to hard to... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed June 18, 2013

Went there with my boyfriend, I ordered the two mini burgers, they were not very tasty. One was supposed to be spicy and it barely was. My boyfriend ordered their BBQ chicken wings and they were to die for! I ended up eating half of his food. Next time I go there I know what to order. Ps: Their mint... More 

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Kigali, Rwanda
Level Contributor
21 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 13, 2013

From the owners of the popular Art Caffe restaurants comes Urban Gourmet Burgers. Very city trendy, very upscale gritty URBAN provides a chalk board menu of outstanding burger combinations, including classic burgers as well as unique recipes (eg. French burger topped with melted blue cheese). Be sure to try the delicious fries (served with garlic mayonnaise or old fashion ketchup),... More 

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nairobi
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 28, 2013

loved the food, but weren't able to hear ourselves despite repeated requests from us and the table next to us to reduce the volume of the 14-22 year old rap music. looked around and everyone eating was well into their 30s many over 50...so they are marketing an atmosphere to an age group who can't afford a 750/- burger... and... More 

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Level Contributor
36 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 25, 2013

Perhaps with a bit of more experience, they have worked out the kinks in the system now. The staff were pleasant, quick and on task. The service was quick to order, received the food and to get the bill. I had the "Texas" burger which I enjoyed. Unfortunately the bacon was far from crispy, as it is described. I mentioned... More 

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Nairobi, Kenya
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 19, 2013

Decided to visit this new restaurant as it looked good. Visited on Sunday afternoon when it was quite busy. Ordered a fish burger, but the wait was really long. So long in fact that the waitress got embarrassed and twice told me it was just coming. Very sadly when it arrived it was so salty it was practically inedible. Tried... More 

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Nairobi, Kenya
Level Contributor
52 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed April 26, 2013

So decided to go for a burger at this new joint recently opened at Westgate. Took the family for the experience. Walked in, got a decent table, went through the menu and ordered our dinner. Then twice we got two different waitresses coming to the table with burgers which we hadn't ordered. That's when I knew we were in for... More 

Was this review helpful? Yes 1
Da Nang, Vietnam
Level Contributor
63 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 22, 2013 via mobile

Another offering by the guys running the Artcaffe chain of coffee shops in Nairobi, Mombasa and soon Kampala. This time they diversified into American cuisine, featuring various burgers (beef, chicken lamb) with a variety of imaginative choices. I visited the place twice, with pleasant outdoor seating on the terrace next to Artcaffe Westgate. Service was charming, though food took some... More 

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Westage Mall | Westlands, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi

Price and Cuisine

  • Cuisine: American

Questions & Answers

Questions? Get answers from Urban Gourmet Burgers staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?