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Norfolk Hotel

Nairobi Central Business District
International
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Kijabi Street, Nairobi, Kenya
+254-(0)-20-2216940
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Dining options: Reservations
Good for:
Reservations

TripAdvisor Reviewer Highlights

Read all 74 reviews
Visitor rating
  • 43
    Excellent
  • 19
    Very good
  • 10
    Average
  • 2
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Most recent review
make no mistake, this is a Fairmont hotel now

we ate in the restaurant in the front of the hotel; exceptionally nice, great service, and excellent food; but also pricey; We originally thought there were the remnants of the historical Norfolk Hotel separate from the Fairmont, but no, just the Fairmont, which seems to have kept some of the... read more

5 of 5 starsReviewed February 24, 2015
MLSreality
,
Washington DC, District of Columbia
Good for:
  • Reservations
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74 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Top Contributor
124 reviews 124 reviews
56 restaurant reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed February 24, 2015 NEW

we ate in the restaurant in the front of the hotel; exceptionally nice, great service, and excellent food; but also pricey; We originally thought there were the remnants of the historical Norfolk Hotel separate from the Fairmont, but no, just the Fairmont, which seems to have kept some of the original frame

Was this review helpful? Yes
Nairobi, Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

excellent rooms and room service though they are a bit slow at registrations, escorts to room,free wi-fi, filled with greenery, restaurants who understood and provided a good veg meal though a bit hi-end place, too many recreation facilities

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Milton, Wisconsin
Top Contributor
369 reviews 369 reviews
152 restaurant reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed February 1, 2015

Stopped here after seeing the Maasai Mara. Tomorrow we are on our way to Ambesoli. It is definitely nice to have creature comforts, such as air conditioning & no mosquitos! The staff have been wonderful!

Was this review helpful? Yes
Kigali, Rwanda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

Lovely Location, Awesome People and Delicious food. Best Restaurant in the City! The experience at the Norfolk Hotel is unforgettable.

Was this review helpful? Yes 1
Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2014

A little on the pricey side but the quality of the food is good. The menu selection offers a good range

Was this review helpful? Yes 1
Nairobi, Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2014

For a five star hotel , The Norfolk is disappointing. Parking is across the street on a dusty place. It is also small (the parking). The facilities need to be better maintained. Ambiance is not out standing. All this make for a poor customer experience , a lacking wow factor. Thankfully the food is good.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2014

The food is ok, more could be done. Relaxing atmosphere but if your looking for super silence, then probably the techno music in the background might be a tad tiresome.

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San Francisco, CA
Senior Contributor
45 reviews 45 reviews
37 restaurant reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 13, 2014

Excellent central location in Nairobi. The staff is attentive and the Tatu restaurant is pretty good.

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Nairobi, Nairobi, Kenya
Top Contributor
54 reviews 54 reviews
12 restaurant reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 4, 2014

Had a two day meeting here. The rooms are good and facilities sufficient for basic meetings. Lunch buffet was reasonably good.

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Nairobi, Nairobi, Kenya
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

Nice buffet, beautiful gardens, friendly staff. Convenient location, just a few meters from the city center.

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Kijabi Street, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi>  > Nairobi Central Business District
  • Neighborhood: Nairobi Central Business District
  • Phone Number: +254-(0)-20-2216940

Price and Cuisine

  • Cuisine: International

Questions & Answers

Questions? Get answers from Norfolk Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?