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Norfolk Hotel

Certificate of Excellence
Nairobi Central Business District
International
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Kijabi Street, Nairobi, Kenya
+254-(0)-20-2216940
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Dining options: Dinner, Breakfast, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 77 reviews
Visitor rating
  • 45
    Excellent
  • 20
    Very good
  • 10
    Average
  • 2
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
A taste of some British history, great food as well

Nice quiet place in the heart of Nairobi. For those who love antiques, it would definitely be a place I would recommend . There's a variety of places to sit according to your preference and the food is great though the staff requires a little work on their services.

4 of 5 starsReviewed April 26, 2015
Zahra J
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77 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Contributor
34 reviews 34 reviews
26 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 26, 2015

Nice quiet place in the heart of Nairobi. For those who love antiques, it would definitely be a place I would recommend . There's a variety of places to sit according to your preference and the food is great though the staff requires a little work on their services.

Was this review helpful? Yes 1
Nairobi, Kenya
Contributor
12 reviews 12 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2015

Expensive but gives you the value for money and class. Very good location as well in the city. The service is world class and very very hospitable people. From the door to the reception to the rooms and much more. I guess this must be among the best hotels in Nairobi.

Was this review helpful? Yes 1
new york
Top Contributor
107 reviews 107 reviews
35 restaurant reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed March 12, 2015

This is definitely a Fairmont Luxury Hotel now. Beautiful grounds and nice pool area. Small gym. We had first floor room and loved the terrace facing the center courtyard of the hotel with furnished with chairs to sit outside. We stayed for two nights and had breakfast, lunch and dinner - all meals were very good. Lovely wine list. Nice... More 

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Washington DC, District of Columbia
Top Contributor
178 reviews 178 reviews
74 restaurant reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed February 24, 2015

we ate in the restaurant in the front of the hotel; exceptionally nice, great service, and excellent food; but also pricey; We originally thought there were the remnants of the historical Norfolk Hotel separate from the Fairmont, but no, just the Fairmont, which seems to have kept some of the original frame

Was this review helpful? Yes 2
Nairobi, Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
13 restaurant reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 6, 2015

excellent rooms and room service though they are a bit slow at registrations, escorts to room,free wi-fi, filled with greenery, restaurants who understood and provided a good veg meal though a bit hi-end place, too many recreation facilities

Was this review helpful? Yes 2
Milton, Wisconsin
Top Contributor
402 reviews 402 reviews
167 restaurant reviews
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed February 1, 2015

Stopped here after seeing the Maasai Mara. Tomorrow we are on our way to Ambesoli. It is definitely nice to have creature comforts, such as air conditioning & no mosquitos! The staff have been wonderful!

Was this review helpful? Yes 1
Kigali, Rwanda
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

Lovely Location, Awesome People and Delicious food. Best Restaurant in the City! The experience at the Norfolk Hotel is unforgettable.

Was this review helpful? Yes 2
Johannesburg, South Africa
Contributor
11 reviews 11 reviews
3 restaurant reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 10, 2014

A little on the pricey side but the quality of the food is good. The menu selection offers a good range

Was this review helpful? Yes 2
Nairobi, Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2014

For a five star hotel , The Norfolk is disappointing. Parking is across the street on a dusty place. It is also small (the parking). The facilities need to be better maintained. Ambiance is not out standing. All this make for a poor customer experience , a lacking wow factor. Thankfully the food is good.

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
26 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2014 via mobile

The food is ok, more could be done. Relaxing atmosphere but if your looking for super silence, then probably the techno music in the background might be a tad tiresome.

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: Kijabi Street, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi>  > Nairobi Central Business District
  • Neighborhood: Nairobi Central Business District
  • Phone Number: +254-(0)-20-2216940

Price and Cuisine

  • Cuisine: International

Questions & Answers

Questions? Get answers from Norfolk Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?