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Norfolk Hotel

Certificate of Excellence
Nairobi Central Business District
International
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Kijabi Street, Nairobi, Kenya
+254-(0)-20-2216940
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Dining options: Breakfast, Lunch, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 85 reviews
Visitor rating
  • 50
    Excellent
  • 21
    Very good
  • 11
    Average
  • 3
    Poor
  • 0
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Coming home in Nairobi

Have been in East and Southern Africa. We stay at the Norfolk when in Nairobi, even if it is just for one night. The welcoming atmosphere, lovely gardens and rooms, attentive staff are such a respite in an urbanized city. It is always our place to rest, repack and prepare for the long journey... read more

5 of 5 starsReviewed August 8, 2015
bonmil
,
Los Angeles, California
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85 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cairo, Egypt
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 24, 2015

I wasn't happy with the service provided by the hotel staff at reception and lobby area! in many occasions I had to escalate to management to get the basic services a guest would require- matter had been eventually rectified after talking to the GM

Was this review helpful? Yes
Los Angeles, California
Level Contributor
5 reviews
4 restaurant reviews
5 of 5 stars Reviewed August 8, 2015

Have been in East and Southern Africa. We stay at the Norfolk when in Nairobi, even if it is just for one night. The welcoming atmosphere, lovely gardens and rooms, attentive staff are such a respite in an urbanized city. It is always our place to rest, repack and prepare for the long journey back to the States.

Was this review helpful? Yes
queensland
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 30, 2015

I had 2 nights here before starting my safari. I have never stayed in such a warm & welcoming hotel before. From the start I was made to feel welcome & when I had some trouble connecting the internet on my phone, Rose at reception was wonderful & very helpful. My room was lovely & the gardens are so beautiful... More 

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Mumbai (Bombay), India
Level Contributor
78 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 28, 2015

I always stay at this hotel. Centrally located and old world charm, even after renovation. Afternoon tea is to die for! Rooms are spacious and well appointed. Staff is very hospitable and I look forward to returning soon.

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Tunbridge Wells
Level Contributor
39 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 13, 2015

colonial style but recently modernised. Interesting history. Small with excellent service. Strong and fast wifi

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Jimma, Ethiopia
2 reviews
3 of 5 stars Reviewed June 22, 2015

This is one of the oldest hotels in Nairobi, very European and has histotic feel in everything. Good food and rooms too. Service abit slow but very professional. Expensive than our previous hotel in Nairobi

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Nairobi, Kenya
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 3, 2015

I had lunch at Norfolk not so long ago and I really enjoyed the service. We were served freshly squeezed juice at no extra cost. This is rare in Nairobi as the hotels normally serve packet juice as part of their meals package and freshly squeezed juice, if ordered, is at an extra cost.

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Level Contributor
35 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 26, 2015

Nice quiet place in the heart of Nairobi. For those who love antiques, it would definitely be a place I would recommend . There's a variety of places to sit according to your preference and the food is great though the staff requires a little work on their services.

Was this review helpful? Yes 1
Nairobi, Kenya
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 10, 2015

Expensive but gives you the value for money and class. Very good location as well in the city. The service is world class and very very hospitable people. From the door to the reception to the rooms and much more. I guess this must be among the best hotels in Nairobi.

Was this review helpful? Yes 1
new york
Level Contributor
110 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed March 12, 2015

This is definitely a Fairmont Luxury Hotel now. Beautiful grounds and nice pool area. Small gym. We had first floor room and loved the terrace facing the center courtyard of the hotel with furnished with chairs to sit outside. We stayed for two nights and had breakfast, lunch and dinner - all meals were very good. Lovely wine list. Nice... More 

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Restaurant Details

Location and Contact Information

  • Address: Kijabi Street, Nairobi, Kenya
  • Location: Africa  >  Kenya  >  Nairobi>  > Nairobi Central Business District
  • Neighborhood: Nairobi Central Business District
  • Phone Number: +254-(0)-20-2216940

Price and Cuisine

  • Cuisine: International

Questions & Answers

Questions? Get answers from Norfolk Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?