We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
806 W. Dundee Road, Arlington Heights, IL 60004
847-870-0870
Website
Menu
Improve this listing
Certificate of Excellence 2014
Hours:
Sun - Thu 10:30 am - 10:30 pm
Fri - Sat 10:30 am - 11:00 pm
Dining options: Late Night
Restaurant details
Dining options: Late Night
Write a Review

89 reviews from our community

Visitor rating
    59
    22
    4
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
16 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2014 NEW credit card Amex Card Member Review

If you're looking for an Italian beef sandwich, give Portillo's a try. There are many locations, so see if there is one near you. Also, the cheese fries are to die for. On my better days, I eat a salad. Try the chopped salad or the pecan chicken salad. Yum!

Was this review helpful? Yes
Fort Myers, Florida, United States
Senior Contributor
42 reviews 42 reviews
36 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2014

One of my favorite places, love the chili hotdogs, and tonite the Big Beef. Saturday nite, big carry out order and they were 5 deep waiting. Took15 minutes to get the food; carry out may be the weak link in a fine tuned rest. business. Big beef was soggy after being wrapped up so long, I will be more careful... More 

Was this review helpful? Yes
Buckeye Nation
Senior Contributor
37 reviews 37 reviews
29 restaurant reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 30, 2014

During this Thanksgiving visit to the in-laws I had the opportunity to try three different restaurants and had an Italian Beef sandwich at each. Portillo's was by far the worst. Here's why: 1. The sandwich itself was the smallest. 2. Probably half the meat the other places served. 3. Taste was bland. 4. The peppers were big chunks (chopped everywhere... More 

Was this review helpful? Yes
Wheeling, Illinois
Contributor
18 reviews 18 reviews
16 restaurant reviews
4 of 5 stars Reviewed November 20, 2014

This is by far the best food I always eat. From beef to even chopped salads, everything is made fresh and taste very good. Also if have never tried their chocolate cake, it is a must!! Their drive thru is super fast even at a dinner or lunch rush time.

Was this review helpful? Yes
Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
12 restaurant reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 1, 2014

Been to Portillo's many times, had the Combo a beef and cheese with Hot peppers. Mid afternoon, not so busy got in line ordered and within 5 minutes had our food and sitting down to eat. Mid afternoon on a Friday less then a dozen folks, the Atmosphere is good as it was mid afternoon no body was screaming or... More 

Was this review helpful? Yes
Fairfield, Ohio
Senior Contributor
27 reviews 27 reviews
14 restaurant reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 30, 2014

Ate here during a busy lunch hour, but this place has the art of service honed to perfection. There were even several employees in their drive-thru lane taking orders and relaying them to the kitchen so orders were ready as soon as drivers pulled up to the window. But we went inside, placed our orders and were seated and eating... More 

Was this review helpful? Yes
Arlington Heights, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 29, 2014

the employee's mess up all the time, but Grace, one of the managers always handles it the food is good and always hot, they would have gotten 5 stars if it weren't for all the little mistakes the employees make.

Was this review helpful? Yes
USA
Senior Contributor
49 reviews 49 reviews
36 restaurant reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 22, 2014

Not a bad place to spend an evening. NOw here's a restaurant that has a great Italian Beef sandwich at a reasonable price. They only carry 2 types of beer and they are on tap. MGD and Miller Lite. However, the price can't be beat. $2 for a small glass. They have a drive-thru and there were at least 20... More 

Was this review helpful? Yes
Edinburgh
Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 of 5 stars Reviewed August 26, 2014

Having heard so many positive things about Portillo's, the experience at Arlington Heights was very disappointing. It was extremely busy but that is no excuse for the waitress being rude. Also a male waiter kept staring at my son, who was in a wheelchair. Definitely worst customer service experience during this trip to USA

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
8 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

I love Portillo's! Hot dogs and Italian Beef are the best in Chicago. I honestly love all their food they have on the menu. Service is outstanding as well.

Was this review helpful? Yes

Travelers who viewed Portillo's also viewed

 
Arlington Heights, IL
Arlington Heights, IL
 

Been to Portillo's? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Portillo's

Address: 806 W. Dundee Road, Arlington Heights, IL 60004
Phone Number: 847-870-0870
Location: United States  >  Illinois (IL)  >  Arlington Heights
Open Hours:
Sunday 10:30 am - 10:30 pm
Monday 10:30 am - 10:30 pm
Tuesday 10:30 am - 10:30 pm
Wednesday 10:30 am - 10:30 pm
Thursday 10:30 am - 10:30 pm
Friday 10:30 am - 11:00 pm
Saturday 10:30 am - 11:00 pm

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from Portillo's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?