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Blackburn's Katoomba Family Hotel

15 Parke Street, Katoomba, New South Wales, Australia
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Ranked #57 of 74 restaurants in Katoomba
Cuisines: Australian
Most recent review
- Jun 30, 2014
Restaurant details
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25 reviews from our community

34% Recommend
    4
    5
    4
    4
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Contributor
18 reviews 18 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

Words cannot describe how awful this was, but I'll have a go anyway in the hope that the proprietors do something about it or potential customer take heed! After waiting one hour and 15 minutes, we approached the waiter to ask for some bread rolls to tide us over... But to no avail. Two other parties had got up and... More

Was this review helpful? Yes
Carmel B, Owner at Blackburn's Katoomba Family Hotel, responded to this review

I am sorry for your experience - all I can say is we were caught quite unawares -with a Chef unable to work at the last moment. One of the difficulties we have is when you sit in the Restaurant customers don't realise we are also service two bar areas for food, apologies again staff are trained to explain to... More

Katoomba, Australia
Reviewer
4 reviews 4 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 23, 2014 via mobile

I visited on the 22/6 I had the chicken! 12 hours later I was terribly ill, the hospital confirmed I had food poisoning I felt like I wanted to die! I called hotel management who met me with hostility and told me I sounded angry! Well hello your food made me horribly sick!! She gave me the standard reply of... More

Was this review helpful? Yes 1
Carmel B, Owner at Blackburn's Katoomba Family Hotel, responded to this review

Gillian, I attempted to genuinely work through the issues with you by asking questions of timing, type of food vegies, what had been eaten the previous evening - anything that could assist me, as it was important to me to get to the bottom of it, it certainly was not a standard reply - as we had not experienced such... More

Narooma, Australia
Contributor
14 reviews 14 reviews
5 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 2, 2014

For the price and convenience, this is a good option for dining relatively cheaply in Katoomba, especially for older travellers. All meals were cooked at a standard higher than we expected. My only complaint was the annoying music that was a mixed-bag playlist from the 1930s-1970s. Quieter instrumental music or no music would be better.

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Carmel B, Owner at Blackburn's Katoomba Family Hotel, responded to this review

Thank You for your positive feedback - Carmel B More

Dusseldorf, Germany
Top Contributor
66 reviews 66 reviews
46 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 14, 2014

This family run restaurant and hotel offered great value for money. The steak and sauce dish was really good and the size couldn't be beaten. Children have to be accompanied around the restaurant, on the way to the toilet for example, because the dining area is connected to the bar which is only for person's who have reached the legal... More

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Carmel B, Owner at Blackburn's Katoomba Family Hotel, responded to this review

Thank You for your feedback - we now have opened up new toilets next to the restaurant for all ages - Carmel B More

Leura, Australia
Senior Reviewer
9 reviews 9 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

These are great old fasion pub meals. Crumbed Lamb Cutlets with Gravy and Mint Sauces with Mashed Potato and steamed vegetables. All homemade. No instant potato, more than generous serving. Recommend to everyone that wants a good meal that doesn't break the bank and leave you wanting more. Staff are very friendly and helpful which is a rare find in... More

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Carmel B, Owner at Blackburn's Katoomba Family Hotel, responded to this review

Thank You so much for the feedback it does help us to keep focused and gives the staff a great boost - Carmel b More

Katoomba, Australia
1 review
5 of 5 stars Reviewed November 14, 2013

We go to the Family all the time and not once have we been disappointed, I would recommend it to anyone that is not pretentious and just wants to have a good feed.

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Melbourne, Australia
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 5, 2013 via mobile

Pama if you could call it that, must have come out of a box, the steak was tough as an old boot. Waitress was helpful though, but the chef verbally abusing her from the kitchen door was off putting. Very amateur to say the least...

Was this review helpful? Yes 6
Sydney, Australia
2 reviews
5 of 5 stars Reviewed September 20, 2013

This is the Pub that I will recomend to my family and friends any time.Well done Allan. The service and peaple in bar look after you. Pub is clean and friendly.I will return back every time i need good bear and steak sandwich

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Katoomba
Contributor
11 reviews 11 reviews
4 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 18, 2013

The décor is nice and there are some interesting old pictures on the wall with a nice open fireplace during winter. As for the food, well it would be best described as average and typical pub food. It kind of reminded me of a rushed meal at home when mum was busy during the day and didn't have time to... More

Was this review helpful? Yes 3
Tipperary
Senior Contributor
24 reviews 24 reviews
3 restaurant reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 6, 2013

If there was a "Danger, dont go here" button i would have pressed it! We were wrecked tired and this was the only place with a vacancy, we should have slept in the car. Firstly you have the smell of damp as you walk up the uneven corridors to your room, then you have the rather sparsely decorated room, the... More

Was this review helpful? Yes 3

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