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Cactus Jack's Bar & Grill

21 Palmer Street, Townsville, Queensland 4810, Australia
(07) 4721 1478
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Ranked #45 of 137 restaurants in Townsville
Cuisines: Mexican
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Restaurant details
Good for: Families with children, Large groups, Outdoor seating
Dining options: Dinner, Reservations, Late Night
Description: Open: 7 nights from 5pmWe serve inexpensive high quality food in a uniquely designed atmosphere. Everything from salads, burgers, best quality steaks and authentic Mexican dishes.
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100 reviews from our community

67% Recommend
    20
    47
    21
    7
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date Rating
Reviewer
3 reviews 3 reviews
3 restaurant reviews
3 of 5 stars Reviewed May 14, 2013 via mobile

I held my birthday party here at cactus jacks and booked a table for 20 people a week before my burthday. When we went there exactly 7:30 and they told us we had to wait because our table was not yet ready. So we all had to stand outside with our heels and waited for 20 minute which is just... More

Was this review helpful? Yes
See 2 more reviews by Arslyn for Townsville
Pierre P, Training and Development Officer at Cactus Jack's Bar & Grill, responded to this review
May 17, 2013

Dear Arslyn First of all, we would like to extend our sincerest apologies for the experience you had at Cactus Jack’s Palmer Street. Thanks for giving us such detailed feedback and it’s been noted, and passed onto the Manager and Assistant Manager to review. We do apologise for service, but we are glad you enjoyed the food. We are going... More

Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 2, 2013 via mobile

We walked up and down Palmer Street and chose this place because of the food variety, price, customer service and atmosphere and we were not disappointed. They serve big meals so bring your appetite ! If you are wanting to eat somewhere with a good/ loud atmosphere and value for money this is your place.

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See 4 more reviews by HannahRandal for Townsville
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2013

We found the selection great, and there was plenty of it, but keep in mind it is very popular with the locals so get in before 5:30pm. The staff are either uni students to backpackers but the were friendly and we didn't have to wait long for food or drinks - sometimes they came over a little too often. All... More

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See 2 more reviews by Bill M for Townsville
Maroochydore, Australia
Senior Contributor
30 reviews 30 reviews
10 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 9, 2013

Food was delicious, served hot. Lots of choices. The service was fast and friendly Decor was fun and full on Margaritas were yummy

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See 2 more reviews by donnam25 for Townsville
Townsville, Australia
Contributor
12 reviews 12 reviews
6 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2013

Very slow service. Waited a good half hour before being served, waiter did not deal with the business and pressure very well.

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See 10 more reviews by 2Motivate1 for Townsville
Pierre P, Training and Development Officer at Cactus Jack's Bar & Grill, responded to this review
April 7, 2013

Hi 2 Motivate1 Thank you for your feedback about your experience! We are sorry to hear that things were not up to standard for you. We will investigate the night that you visited and hopefully things will be better for you next time. Thank you for the opportunity to fix the issues! Belinda Colledge Training and Development Officer Pierre Properties... More

Mount Isa, Queensland, Australia
Reviewer
5 reviews 5 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2013

Food was medium to average but to pricey for my liking. Not real value for money. I would not see my self returning may be aiming for tourist market

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See 4 more reviews by Leif W for Townsville
Pierre P, Training and Development Officer at Cactus Jack's Bar & Grill, responded to this review
March 11, 2013

Hi there LeifW I’m sorry to hear you did not have a great experience at Cactus Jack’s. We are a home-grown, Townsville-based restaurant group and value for money and great meals are something our businesses have been built upon over many years. We hope you will give us another try sometime in the hopes of changing your mind. Kind regards... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 6, 2013 via mobile

Was unable to be seated for 25 minutes even tho there were tables free. Returned after the 25minutes only to find that we were forgotten as initial person had not reserved a table for us, was then told to come back again in 25minutes again. What a waste of time! Did not return!

Was this review helpful? Yes 1
See 2 more reviews by 2roam for Townsville
Pierre P, Training and Development Officer at Cactus Jack's Bar & Grill, responded to this review
March 8, 2013

Hi 2roam I am really disappointed to hear about your experience! I do apologise (as the representative of Cactus Jack’s Bar and Grill) on behalf on the staff, for what happened to you. I have passed on your review to the Manager, and he will endeavour to ensure this kind of mistake does not happen again. We hope you will... More

Sunshine Coast
Senior Contributor
46 reviews 46 reviews
22 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 2, 2013

Went for a meal, which was fantastic, also Happy Hour so we went through a few cocktails. With family and friends, not one complaint. Good Service. We'd go there again.

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See 4 more reviews by cardeb for Townsville
Townsville, Australia
Contributor
17 reviews 17 reviews
11 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 2, 2013

I love Mexican food when it's done well. This place is about bulk service and bulk food distrubtion. Not my cup of tea.

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See 11 more reviews by BPRT-8683 for Townsville
Pierre P, Owner at Cactus Jack's Bar & Grill, responded to this review
February 7, 2013

Hi BPRT-8683 Thanks for your feedback. We like hearing from our guests, whether they have a good, bad or average experience. Cactus Jack’s is not everyone’s preferred dining experience but hopefully you will try us again sometime to give us a chance to change your mind. Thanks again, Jon van Grinsven Owner. More

Contributor
11 reviews 11 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2013 via mobile

We stayed in Townsville for a long weekend and tried this place for dinner on Sunday night (there were not a lot of other restaurants open on Palmer St near our hotel). The atmosphere was good and the menu is your typical Mexican cuisine. However, soon after arriving we were greeted by a waiter who offered to take drinks &... More

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See 2 more reviews by westsabroad for Townsville
Pierre P, Owner at Cactus Jack's Bar & Grill, responded to this review
February 7, 2013

Hi westsabroad, Thanks very much for your feedback about the Palmer Street Cactus Jack’s. I’m sorry to hear that your experience was not as pleasant as it could have been. The long waits for meals and the poor service is not what any Cactus Jack’s is about, and we pride ourselves on the opposite – great food, great service and... More

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