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Papillion Italian restaurant

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Brook Parade | High Road, Chigwell, England
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Dining options: Lunch, Late Night, Dinner, Breakfast, Reservations, Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 103 reviews
Visitor rating
  • 35
    Excellent
  • 27
    Very good
  • 9
    Average
  • 12
    Poor
  • 20
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Family dinner.

The place was buzzing, the noise level ear splitting, the service terrible and the food was about average. They forgot one of the starters ( there were ten of us). Then they forgot one of the mains, no apology then had the cheek to mutter something rude under their breath when we had the audacity... read more

3 of 5 starsReviewed December 19, 2015
Jan P
,
London, United Kingdom
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103 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Unlike some of the reviews which i read i was surprised ..The food was lovely I had some. Sea bass with vegetables to go alongside and it easy lovely .. the atmosphere was lovely and the waiters exceptional always attentive .. definitely recommend!

Helpful?
Thank Liliana B
Essex, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 21, 2015 via mobile

My partner and I go to this restaurant regularly and never have had any issues here before but from my experience last night with my friend I will never go back here again! We waited 50 minutes to be asked what we wanted to order and clearly told them that waiting this amount of time on a Monday night was... More 

Helpful?
1 Thank carley l
London, United Kingdom
Level Contributor
175 reviews
142 restaurant reviews
common_n_restaurant_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed December 19, 2015

The place was buzzing, the noise level ear splitting, the service terrible and the food was about average. They forgot one of the starters ( there were ten of us). Then they forgot one of the mains, no apology then had the cheek to mutter something rude under their breath when we had the audacity to ask where the missing... More 

Helpful?
Thank Jan P
london
Level Contributor
243 reviews
170 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
1 of 5 stars Reviewed December 6, 2015

We came here on a Saturday .. it was busy .. We had a table booked for 9 O/clock .. it wasn't ready ! When we were finally seated it took 11/4 hours to get a starter .. I mean did they go to Italy for the mixed meats and Thailand for the prawns ? Sadly,that was the best part... More 

Helpful?
Thank LondonLockwood
London, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 29, 2015

I have been for dinner on several occasions, The staff are very friendly and the service is very efficient. Most of all we loved our food, Great butterfly prawns & Fab Lasagne - piping hot, delicious just as I Like it. The ambience is lovely and laid back. I've also had the Pizza takeaway too - generous portions, lovely thin... More 

Helpful?
Thank Tichafreitas F
London, United Kingdom
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 20, 2015

Fantastic food and service. Great atmosphere and very welcoming. The specials board was varied and food was enjoyed by everyone. We shall be going back real soon.

Helpful?
Thank Julie M
Coral Gables, Florida
Level Contributor
42 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed October 3, 2015

This is the type of place Joey Essex should visit. It is loud and the waiters try too hard to be Italian. Too bad the chef does not try as hard to be Italian. Bad food and average service.

Helpful?
Thank Simon B
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 2, 2015

We came here for a friends Birthday for the first time and we were seated on a round table. I love when restaurants have round tables as we go out in a large group quite often and one end of the table always seems to be left out of the conversation or there is someone you wanted to talk to... More 

Helpful?
Thank Lewis M
London, United Kingdom
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed September 5, 2015

Firstly I'm not sure why an Italian restaurant has a French name. The first and only time I've been to this restaurant, we waited almost two hours for our food, and when it came it was really nothing exceptional.

Helpful?
Thank ChanaAO
Level Contributor
19 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 26, 2015 via mobile

Sunday celebration for my mothers birthday and my sons. Very good. Waiters are friendly polite and attentive without being too quick. Food was well presented and cooked. Recommend the sea bass and the fillet steak. Varied wine list - good choice. Smart relaxed surroundings. Not cheap but quality worth it. We've only lunched here so can't speak for those reviews... More 

Helpful?
1 Thank Malcolm Z

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Restaurant Details

Location and Contact Information

  • Address: Brook Parade | High Road, Chigwell, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Chigwell

Price and Cuisine

  • Cuisine: Italian

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Papillion Italian restaurant and other visitors
1 question
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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?