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Gourmet Burger Kitchen - Richmond

15-17 Hill Rise, Richmond-upon-Thames TW10 6UQ, England
+44 (0)20 8940 5440
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Price range: $36 - $41
Cuisines: Hamburgers
Dining options: Reservations
Restaurant details
Dining options: Reservations
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58 reviews from our community

58% Recommend
    12
    22
    16
    2
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
London, United Kingdom
Contributor
14 reviews 14 reviews
12 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 28, 2014

I gave a good review to the Putney branch a couple of weeks back and I do generally like GBK but yesterday I was in Richmond at 12.30 and dropped in for a quick lunch before a meeting in Barnes at 2. Least that was what I planned - the waiter asked had I been before and I said yes... More

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Derby, United Kingdom
Top Contributor
55 reviews 55 reviews
50 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 14, 2014

My first visit to this branch a couple of years ago was great so we took friends back recently. The food was ok but we were let down by the service. They forgot one of our orders which we had to chase up numerous times. We were compensated for the lost order which was good but after this incident, service... More

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Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2014 credit card Amex Card Member Review

Haven't been to a GBK for a few years, and whilst the classic cheese and bacon burger + onion rings + San Miguel liquid refreshment all hit the pot, I'm sure the burgers are 50% smaller than they used to be?

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London, United Kingdom
Contributor
13 reviews 13 reviews
9 restaurant reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 20, 2014

Very nice burgess at this place, all cook to perfection, very quick and very friendly still, is all what you need in a burger place!!..

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London
Top Contributor
226 reviews 226 reviews
171 restaurant reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed March 6, 2014

What is the point of having staff if the customer has to leave the table to order at a counter? Odd. We would have had more food and drink but couldn't be bothered to leave the table to queue at a counter and we didn't want to leave ourselves a tip. Fresh tasting burger and cold beer.

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kettering
Top Contributor
74 reviews 74 reviews
30 restaurant reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 28, 2014

Brilliant food, very quick service and pleasant staff, you have to go for the two burgers for £10 it makes it exceptional value. I had a burger that had pineapple, beetroot and an egg in it, this sounds a bit of a strange mix but it was fantastic. I will definitely be trying this place out next time i am... More

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Hampshire
Top Contributor
89 reviews 89 reviews
36 restaurant reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed January 23, 2014

This is a chain so you know the food and prices to expect. So the only thing which differentiates this branch from any other is service. We arrived late morning and wanted a coffee before our lunch. A simple thing to ask for but after a lengthy wait our coffees and food arrived together. We complained and asked for the... More

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London, United Kingdom
1 review
1 of 5 stars Reviewed January 13, 2014

We sat in a freezing cold draught because the superb double front door system had been hooked back by the staff so that every time someone entered the place a freezing blast blew through. We waited for almost half an hour for a couple of burgers and "skinny fries" which were mainly fresh air. You have to pay extra for... More

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London, United Kingdom
2 reviews
3 of 5 stars Reviewed November 12, 2013

As a loyal customer to GBK Richmond for about three years, I visited the restaurant on Sunday and I was disappointed. The food was great as always, however I was let down by the service. They seemed very cold and uninterested. Also, the place was filthy! So dirty I was wary of where to put my feet. Ketchup all over... More

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Contributor
11 reviews 11 reviews
11 restaurant reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 17, 2013

Had one their their beef burger It's still cold inside Asked the staff but they think is fine DISGUSTING SERVICE AND FOOD

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