After collecting our food and arriving home, we realised that our order had not come with any rice, even though the dishes we ordered include rice. We called to explain but instead of receiving a simple apology and the offer to provide rice, the man...we spoke to was instantly defensive and said “the meal comes with rice or chips and you didn’t tell us which you wanted, you can’t expect us to assume we know which one you want”. I responded explaining he didn’t even ask us what we wanted and he ended the call by hanging up on me. I was so shocked! This is absolutely terrible customer service. The man needs to learn how to do his job in the first place (I have never been out for food and not been asked which option I would like when there is a choice) and also how to respond to customers when there is an issue. I was calm and polite when I rang, and believe it is extremely rude to hang up on a customer! This happened last Friday (25th September) and we were served by a young Scottish man. The food was really tasty but the experience was let down by this individual who you may wish to consider working for you if he continues to deal with customers like this.More