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Frankie & Benny's New York Italian Restaurant & Bar - Basildon

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Festival Leisure Park, Cranes Farm Road, Basildon SS143WB, England
+44 (0)1268 532522
Website
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Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 203 reviews
Visitor rating
  • 58
    Excellent
  • 50
    Very good
  • 36
    Average
  • 36
    Poor
  • 23
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Family lunch x 2 adults x 1 child

Staff are lovely, helpful and welcoming. Food always tasty with plenty of choice. My little girl fell asleep as she wasn't feeling well suddenly, so a lady kindly offered to box her food up for us to take home which was nice and saved wasting it. Also had £10 off the bill for filling in a survey... read more

4 of 5 starsReviewed May 19, 2015
Sarah G
via mobile
Good for:
  • Special occasions
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203 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 23, 2015 NEW

I took a couple of colleagues here whilst attending a business meeting in the area normally being quite a fan of Franky and Benny's. On arrival we were quickly seated in the fairly busy restaurant. Our waitress was polite but appeared to be rushed in seating us and subsequently taking our order which took longer than expected to arrive. So... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2015 via mobile

Staff are lovely, helpful and welcoming. Food always tasty with plenty of choice. My little girl fell asleep as she wasn't feeling well suddenly, so a lady kindly offered to box her food up for us to take home which was nice and saved wasting it. Also had £10 off the bill for filling in a survey from the previous... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 9, 2015 via mobile

I would personally like to thank frankie and bennys for all their help today with my daughters 5th birthday meal at such short notice (9/5/2015). I would highly recommend frankie and bennys to anyone who wants a birthday meal. You guys made my daughters day so special and made her feel special And feeding 15 children so unexpected. After the... More 

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Canvey Island
Top Contributor
154 reviews 154 reviews
73 restaurant reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed May 6, 2015

Overall a good night out with family and friends celebrating daughters birthday. Good food, good service. Only gripe that the table for 8 was tiny as we scrambled for elbow room.

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Essex, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 3, 2015

Went for a meal there yesterday evening. Waited over half an hour for dinner and had to remind waiter was still waiting. I ordered a medium rare steak, came up warm and dry and tasted awful. Jacket potato had obviously been re-heated in the microwave. One of the worst meals I have had and felt that I wasted my money.... More 

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Basildon, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 28, 2015

great service, food good even though one of our starters(chicken wings) had to be sent back because it was cold. For dessert my husband ordered apple pie it came with ice cream and custard, my husband asked for double custard as he didn't want the ice-cream, well double custard was a shame to dirty the jugs, as there was about... More 

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2 reviews
5 of 5 stars Reviewed April 22, 2015 via mobile

I go to this particular restaurant quite a lot and I have never had bad service. The staff are always very helpful and attentive and answer my questions regards allergens in the food (I have a nut allergy). The food is very tasty and you don't have to wait forever for it to arrive. If you haven't booked you may... More 

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1 review
5 of 5 stars Reviewed April 22, 2015 via mobile

Always lovely service when i go, and the food has never been anything less than amazing! Highly recomend to go :)

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Rayleigh
Top Contributor
108 reviews 108 reviews
88 restaurant reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 19, 2015

Visited on Saturday afternoon, the restaurant was very quiet. We were sat near the outside doors and the waiter kept going outside leaving the doors wide open which made us very cold and blew napkins and menus on the floor. We moved to a different table which was fine. The food was very good and very hot. The service was... More 

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London, England, United Kingdom
Top Contributor
102 reviews 102 reviews
41 restaurant reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 15, 2015

Love the maple syrup and bacon pancake stack. I could eat this all day! unlimited coffee too! Service is usually pretty good, with a smile!

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Restaurant Details

Location and Contact Information

  • Address: Festival Leisure Park, Cranes Farm Road, Basildon SS143WB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
  • Phone Number: +44 (0)1268 532522

Price and Cuisine

  • Average Prices: USD 37 - 37
  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Special occasions

Questions & Answers

Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - Basildon staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

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