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Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
01268 202 221
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Ranked #21 of 96 Restaurants in Basildon
Hours:
Sun 12:00 pm - 11:00 pm
Mon - Fri 11:30 am - 11:00 pm
Sat 12:00 pm - 11:30 pm
Cuisines: English
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
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139 reviews from our community

Visitor rating
    44
    42
    25
    8
    20
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
uk
Senior Contributor
30 reviews 30 reviews
22 restaurant reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 22, 2015 NEW

We dropped in before going to see a film at the cinema. It is what it is - A budget restaurant .However the service , quality of food and value for money was good.Dont go there if you are expecting a 5 star restaurant. Everything was totally acceptable and would go again before seeing a film !

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1 review
1 of 5 stars Reviewed January 21, 2015 NEW via mobile

Food and service is absolutely terrible and generally dirty, but I guess you get what you pay for! Will never be visiting again.

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essex
Senior Contributor
21 reviews 21 reviews
6 restaurant reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 18, 2015

6 of us went to the quays for my son in laws birthday dinner, we have been to the fayre and square on the A127 and always had a lovely meal, so we decided to give the quays a try, wrong move totally, when we sat down the waitress took our order for drinks after about 20 mins we was... More 

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Basildon, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 2, 2015 via mobile

We've been to The Quays a few times but it seems to have gone from bad to worse. Service at the bar good after waiting for the poor fellow who was "on his own"(I use this in the loosest possible terms), was left to serve whilst 7-8 other members of staff hung around the end of the bar gossiping clearly... More 

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Essex, United Kingdom
Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2014

8of us out for Xmas meal, nothing to complain about, great service, great food, great price! Asked us if we would move upstairs due to Xmas bookings and gave us 2free bottles of wine! Friendly staff and very clean!!

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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 23, 2014

Three words... Judi the manager!! she is rude obnoxious, self opinionated and lacks customer service skills!!!! This place is in a lovely location with a view of aquatels, food is ok but staff are excellent happy and knowledgeable on menus ect. Would probably return but as long as "judi" is absent!!!!!

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Spirit P, Guest Relations Manager at Quays, responded to this review

Dear Sheps71 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Quays with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you... More 

Essex Uk
1 review
5 of 5 stars Reviewed December 22, 2014

3rd year on the trot we have had a large family meal here 24 of us ages ranging from 3 -86 great service from Lisa and her team the food is such good value all came out piping hot and at the same time. Its such a busy restaurant but you feel like they do acre whether you are enjoying... More 

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Senior Contributor
40 reviews 40 reviews
35 restaurant reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 21, 2014

We went with friends lunchtime. We ordered Steak and Caramelised Onion Baguettes and Chicken Sandwiches. I had a pint of IPA, my wife had a glass of Sauvignon Blanc and our friends had soft drinks. We were warned that there would be a 20 minute wait for food as there was a couple of Christmas parties there, but we got... More 

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Wickford, United Kingdom
Senior Contributor
36 reviews 36 reviews
30 restaurant reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed December 20, 2014

Went to the Quays using vouchers given to us by Spirit Inns by way of making amends for our experience at the Dick Turpin. We visited lunchtime on 17/12/14 Went wrong from the beginning, we had sit in the bar area as we hadn't booked even though there were plenty of empty tables and the upstairs was completely empty(these many... More 

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Spirit P, Guest Relations Manager at Quays, responded to this review

Dear David S Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Quays with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More 

Essex/Sussex
Senior Contributor
40 reviews 40 reviews
35 restaurant reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 18, 2014

Visited for Christmas Meal with Basildon Photo-group. Over all a very enjoyable experience. Good choice of menu, Christmas Ale on tap, service Excellent and meal nicely cooked and presented.

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Additional Information about Quays

Address: Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
Phone Number: 01268 202 221
Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
Open Hours:
Sunday 12:00 pm - 11:00 pm
Monday 11:30 am - 11:00 pm
Tuesday 11:30 am - 11:00 pm
Wednesday 11:30 am - 11:00 pm
Thursday 11:30 am - 11:00 pm
Friday 11:30 am - 11:00 pm
Saturday 12:00 pm - 11:30 pm
Cuisine: English

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  • Do you have gluten-free options?
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  • Do you allow dogs on the outdoor patio?