We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
01268 202 221
Website
Today
11:30 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 12:00 pm - 11:00 pm
Mon - Fri 11:30 am - 11:00 pm
Sat 12:00 pm - 11:30 pm
Dining options: Dinner, Breakfast, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 181 reviews
Visitor rating
  • 56
    Excellent
  • 51
    Very good
  • 35
    Average
  • 12
    Poor
  • 27
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Kylie saved the Night!

Reserved a table to arrive to be seated upstairs on a table for two in a corridor area for which everyone passed by. We asked to move for which the young man looking after us seemed a little put out by us asking for another table. He seated us at another table and we never saw him again! A young... read more

3 of 5 starsReviewed August 1, 2015
Rebecca S
,
Wisbech, United Kingdom
Add Photo Write a Review

181 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • Any
English first
Nottingham, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 2, 2015 NEW

We stayed at the Premier Inn Festival Park for 2 nights and had breakfast at the Quays on both mornings. We were in a group of 15 people aged from 2 to 62 who were in the area for a family wedding. The service from all the breakfast staff was exceptional. We owe a really big thank-you to Hannah who... More 

Was this review helpful? Yes
Dagenham, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2015 NEW via mobile

Lovely place never disappoints go there and enjoy the outlook over the water was using this 35 years ago when it was the treble chance

Was this review helpful? Yes
Wisbech, United Kingdom
Level Contributor
28 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 1, 2015 NEW

Reserved a table to arrive to be seated upstairs on a table for two in a corridor area for which everyone passed by. We asked to move for which the young man looking after us seemed a little put out by us asking for another table. He seated us at another table and we never saw him again! A young... More 

Was this review helpful? Yes
Lowestoft, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed July 30, 2015 NEW

Ate in this restaurant for 3 days last week while staying at the Premier Inn, Festival Leisure Park, Basildon - only had Continental Breakfast - as good as always at any Premier Inn - however the quality of the main meals in the restaurant was really good, had the best Sirloin Steak and trimmings that I have had in a... More 

Was this review helpful? Yes
Dagenham, England, United Kingdom
Level Contributor
23 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 19, 2015

Went here for a meal and have to say what a surprise. Friendly, efficient staff eager to help. Food was really rather good with a fair size menu. Portions are a very good size and the meal was enjoyed by all of our party. Prices were very reasonable. A birthday meal that went well.

Was this review helpful? Yes
Essex, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2015

A group of 8 of us come here quite often for birthdays and other occasions, and every time we come here we have a fantastic meal, the giant BBQ ribs are to die for. The only bad experience I had was when I ordered a medium rare steak and it was over cooked, but they were more than happy to... More 

Was this review helpful? Yes
Basildon, United Kingdom
Level Contributor
24 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 12, 2015

It was 5pm on a Friday nightmare not enough Bar staff one young girl was clueless on what she had done or was doing , A male Bar staff member came to her rescue and oplogised for wait. Sat down 30mins later food average our waitress from Canvey was brilliant with service and personality , bottle of white wine not... More 

Was this review helpful? Yes
Stanford-Le-Hope, United Kingdom
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 8, 2015 via mobile

I visited with family last week for lunch, the pub was quite busy and we had to wait a long time to get served, the staff were more interested in talking amoungst themselves. Once we had ordered we then waited almost 40 minutes for our food to arrive. Once it did arrive it wasn't all what we had ordered, my... More 

Was this review helpful? Yes
northampton
Level Contributor
35 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 30, 2015

I dined alone at the quays whilst staying overnight at the Premier Inn next door. A big sprawling place with plenty of tables inside and out. A long wait for the food with no apology or advance warning. Customer service was poor, no cutlery brought with meal and when fetched by the waitress no serviette to go with it. It... More 

Was this review helpful? Yes
London, United Kingdom
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 30, 2015

I visited here with 2 friends on a Friday night - so we were assuming it'd be busy - which it was. But that didn't stop the super staff from delivering a fantastic service throughout the time we were there. The DJ of the night was also perfect and very friendly when I asked if he could play a song... More 

Was this review helpful? Yes

Travelers who viewed Quays also viewed

 
Rochford, Southend-on-Sea
 

Been to Quays? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quays

Address: Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
Phone Number: 01268 202 221
Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
Open Hours:
Sunday 12:00 pm - 11:00 pm
Monday 11:30 am - 11:00 pm
Tuesday 11:30 am - 11:00 pm
Wednesday 11:30 am - 11:00 pm
Thursday 11:30 am - 11:00 pm
Friday 11:30 am - 11:00 pm
Saturday 12:00 pm - 11:30 pm
Cuisine: British, Pub

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
  • Phone Number: 01268 202 221

Price and Cuisine

  • Cuisine: British, Pub
Open Hours
Sunday
12:00 pm - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 11:00 pm
Saturday
12:00 pm - 11:30 pm

Questions & Answers

Questions? Get answers from Quays staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?