We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quays

English
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
01268 202 221
Website
Today
11:30 am - 11:00 pm
Closed now
See all hours
Hours:
Sun 12:00 pm - 11:00 pm
Mon - Fri 11:30 am - 11:00 pm
Sat 12:00 pm - 11:30 pm
Dining options: Breakfast/Brunch, Reservations, Late Night

TripAdvisor Reviewer Highlights

Read all 147 reviews
Visitor rating
  • 46
    Excellent
  • 44
    Very good
  • 25
    Average
  • 10
    Poor
  • 22
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Amazing

There's not a bad thing I can say about this pub all the staff are friend and we didn't have to wait long to be taken to a table and served. It was really busy in there as it was pay day so lots of people had come to eat and have a few drinks yet the staff where nice.... read more

5 of 5 starsReviewed February 28, 2015
Frazzy17
via mobile
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
Add Photo Write a Review

147 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 28, 2015 NEW via mobile

There's not a bad thing I can say about this pub all the staff are friend and we didn't have to wait long to be taken to a table and served. It was really busy in there as it was pay day so lots of people had come to eat and have a few drinks yet the staff where nice.... More 

Was this review helpful? Yes
Basildon, United Kingdom
Contributor
13 reviews 13 reviews
9 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

been to the quays several times, never been disappointed. sizable bar with plenty of room for friends to sit restaurant is on 2 levels and a wide variety on the menu, service is always pleasant and the prices resonable

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

I often meet one of my retired work colleagues here, it is sometimes a little slow on service, but its always busy, a sign of good food.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
4 of 5 stars Reviewed February 18, 2015

Lunch with a colleague - varied menu, good deals and pretty quick service. Busy place and table staff are friendly. Good for a family meal I would think.

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed February 11, 2015 via mobile

Went in to get ignored at the front desk, staff incapable of tasks such as making drinks, food check backs, taking orders... Food was just as bad as the staff!! Won't be going back get better service at the local chippy!

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed February 10, 2015

Bad reception, bad service! A disgrace to all fayre&squares! Chicken tasted like it had been preheated from last week. When I asked to see a manager as the waitress seemed to have the inability to speak properly, the manager apparently couldn't be bothered getting to see me, after five minutes (after paying) we left.

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed February 10, 2015

Long wait for drinks, had one waitress out of three who actually seemed to be awake and the chicken in my 'roast chicken' salad tasted old, dry and rubbery. I've Had better pre packed ready cooked value chicken pieces from the local supermarket.

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed February 1, 2015

Bar staff are rude have no idea what is going on one just wanted to serve girls showing off there boobs first. Was rude to customers and the other batman couldn't even pull a pint will not be going again any time soon

Was this review helpful? Yes
uk
Senior Contributor
30 reviews 30 reviews
22 restaurant reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 22, 2015

We dropped in before going to see a film at the cinema. It is what it is - A budget restaurant .However the service , quality of food and value for money was good.Dont go there if you are expecting a 5 star restaurant. Everything was totally acceptable and would go again before seeing a film !

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed January 21, 2015

Food and service is absolutely terrible and generally dirty, but I guess you get what you pay for! Will never be visiting again.

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Quays, responded to this review

Dear Emmaw1992 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Quays with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you... More 

Travelers who viewed Quays also viewed

 

Been to Quays? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: Festival Leisure Park | Pipps Hill, Basildon SS14 3WB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
  • Phone Number: 01268 202 221

Price and Cuisine

  • Cuisine: English
Open Hours
Sunday
12:00 pm - 11:00 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 11:00 pm
Saturday
12:00 pm - 11:30 pm

Questions & Answers

Questions? Get answers from Quays staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?