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The Lounge Bar & Terrace at Moor Hall Hotel & Spa

Moor Hall Drive | Moor Hall Hotel & Spa, Sutton Coldfield B75 6LN, England
+44 1213083751
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Cuisines: British
Dining options: Reservations
Description: Set in beautiful grounds and yet surprisingly close to Birmingham, the NEC and major transport links, the Lounge Bar & Terrace at Moor Hall Hotel and Spa in Sutton Coldfield is the perfect place to relax and enjoy morning coffee, a bar meal at any time of day or a traditional Afternoon Tea. In winter, you can sit in the original oak panelled Lounge Bar, Ladywood Room or Minstrel's Gallery, whilst in the summer you can sit outside on the terrace and enjoy the fabulous views over the sweeping lawns. In summer you can also enjoy a Hot Rocks meal out on the Terrace - your choice from the menu is served on a slab of hot volcanic rock so you can cook your food exactly to your liking. There are also two restaurants at Moor Hall - The Oak Room for fine dining and the Country Kitchen carvery.
Restaurant details
Dining options: Reservations
Description: Set in beautiful grounds and yet surprisingly close to Birmingham, the NEC and major transport links, the Lounge Bar & Terrace at Moor Hall Hotel and Spa in Sutton Coldfield is the perfect place to relax and enjoy morning coffee, a bar meal at any time of day or a traditional Afternoon Tea. In winter, you can sit in the original oak panelled Lounge Bar, Ladywood Room or Minstrel's Gallery, whilst in the summer you can sit outside on the terrace and enjoy the fabulous views over the sweeping lawns. In summer you can also enjoy a Hot Rocks meal out on the Terrace - your choice from the menu is served on a slab of hot volcanic rock so you can cook your food exactly to your liking. There are also two restaurants at Moor Hall - The Oak Room for fine dining and the Country Kitchen carvery.
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42 reviews from our community

73% Recommend
    22
    9
    5
    5
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed June 21, 2014

Booked afternoon tea for my mom and my sisters as a special birthday treat. The drive up to the hotel is very impressive flanked by huge houses and the golf course. Set the scene for a beautiful classic afternoon tea. Sadly that's where the rapture ended. The tea room lacked atmosphere, with corrs music playing thinly from a single speaker... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I was sorry to hear you were disappointed with your recent afternoon tea experience and do hope you will accept my sincere apologies. I have thoroughly investigated all the comments in your review and ensured that further staff training is arranged and procedures put in place to improve the afternoon tea service in future. I know my Assistant Manager is... More

Contributor
17 reviews 17 reviews
15 restaurant reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 5, 2014

I'd booked myself and a friend for a celebration afternoon tea to celebrate my friends birthday. I would just like to say how disappointing the experience was. We were celebrating my friends birthday and we were really disappointed and let down by the whole day. When we arrived we were left standing by the bar for over 10 minutes with... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for your review and I hope you will accept my sincere apologies that your afternoon tea experience did not meet your expectations. I have looked into the events of the day to ensure this does not happen again and although we have corresponded by email, I have tried to contact you on the phone in order to apologise... More

Coventry, United Kingdom
Top Contributor
167 reviews 167 reviews
90 restaurant reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 28, 2014

What a beautiful building in a fantastic setting. Arrived with 2 friends for a quick lunch which lasted 2 hrs. We opted for the sandwich menu in the terrace room, which had lovely views over the garden. The sandwiches came with either plain or curly fries and a salad garnish, washed down with a glass of bitter, delicious.

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for this wonderful review. I was so pleased to hear you enjoyed the whole Moor Hall experience and look forward to seeing you again when you are next able to visit. More

Tamworth, United Kingdom
1 review
5 of 5 stars Reviewed April 5, 2014 via mobile

I would just like to say thank you to the lovely staff at moor hall for providing us with a lovely atmosphere and lovely food for our afternoon tea. I booked it as a surprise Mother's Day/birthday treat for my mom and she was just as bowled over as I was. The sandwiches and cakes were really fresh, good variety... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Your kind comments were appreciated by all the team and we were pleased you and your Mother enjoyed the treat you had arranged for her. Thank you for providing your review and we hope you will be able to visit us again soon. More

Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed January 31, 2014

I pre-booked afternoon tea for my friend & I as a treat and was pleasantly surprised at the setting in the snug. The staff were very pleasant and attentive, however I was disappointed at the quality of food served. We selected the 'Celebration' afternoon tea (£19.50 per head) and expected the quality to be higher than which was served. The... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for taking the time to provide your review and I do hope you will accept my sincere apologies that you were disappointed with your afternoon tea. All the cakes and pastries are made in the kitchen at Moor Hall and I have therefore passed your comments to Chef in order to discuss the selection we provide. I was... More

birmingham
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 17, 2013

The food and the pot of tea were very disappointing, especially for the price of £15 per person. The tea had no flavour. The sandwiches were very ordinary; when we opened them to look inside and see what the fillings were, some had almost no filling in at all. It was impossible to detect what it was supposed to be.... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I was sorry to hear you were disappointed with your afternoon tea and do hope you will accept my sincere apologies. I have passed your comments to Chef to ensure this does not happen again as at Moor Hall we pride ourselves on offering our guests consistently high standards as it is important to us that our guests are happy... More

The English Midlands
Top Contributor
67 reviews 67 reviews
23 restaurant reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 8, 2013

We had a guest from New Zealand in her 80`s and my sister and I decided on Moor Hall for afternoon tea. The service was only OK and we found it odd that after seating on a round bar table, there was not room for three cake stands so we had one on an adjoining table. Plenty of Tea top... More

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for your review and for choosing Moor Hall for afternoon tea. Your business is very important to us and we value your feedback. I was pleased to hear how much you enjoy eating in the restaurants and hope to welcome you back again soon. More

Birmingham
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 8, 2013

Don't believe what you see or read on the website. There was nothing delicate about this afternoon tea - it was more like a builders buffet - flavourless sandwiches, huge slices of quiche and shop-bought doughnuts! Spend your money somewhere else.

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for taking the time to provide your review and I was sorry to hear you were disappointed with your afternoon tea. This was not our standard afternoon tea as advertised but a pre-booked private afternoon tea and I know the General Manager has contacted you to offer his apologies. Following your feedback we will now be looking at... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

Bar meals are excellent value for money and the chunky chips were wonderful. Baguettes were large and full of meat, stuffing and cranberry sauce with a salad - all for £6.95.

Was this review helpful? Yes 1
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for providing this wonderful feedback. We were pleased to hear you found the bar meals excellent value for money and Chef was delighted with your comments. Hope to see you again soon. More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2013

This is a lovely setting. Convenient for the City but just far enough away to enjoy a relaxing environment and a quiet drink. Excellent food and friendly service. It is still a family owned hotel and you can tell this by the service and attitude of the staff. The Spa is open to residents and adds that little extra.

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for this wonderful review. We are fortunate to be centrally located, set in beautiful parkland, and yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. We were pleased to hear how much you enjoyed the event and hope to see you again soon. More

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