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The Lounge Bar & Terrace at Moor Hall Hotel & Spa

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Moor Hall Drive | Moor Hall Hotel & Spa, Sutton Coldfield B75 6LN, England
+44 1213083751
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Dining options: Dinner, Lunch, Coffee & Tea, Breakfast, Late Night, Reservations
Description: Set in beautiful grounds and yet surprisingly close to Birmingham, the NEC...
Set in beautiful grounds and yet surprisingly close to Birmingham, the NEC and major transport links, the Lounge Bar & Terrace at Moor Hall Hotel and Spa in Sutton Coldfield is the perfect place to relax and enjoy morning coffee, a bar meal at any time of day or a traditional Afternoon Tea. In winter, you can sit in the original oak panelled Lounge Bar, Ladywood Room or Minstrel's Gallery, whilst in the summer you can sit outside on the terrace and enjoy the fabulous views over the sweeping lawns. In summer you can also enjoy a Hot Rocks meal out on the Terrace - your choice from the menu is served on a slab of hot volcanic rock so you can cook your food exactly to your liking. There are also two restaurants at Moor Hall - The Oak Room for fine dining and the Country Kitchen carvery.
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TripAdvisor Reviewer Highlights

Read all 64 reviews
Visitor rating
  • 31
    Excellent
  • 17
    Very good
  • 9
    Average
  • 5
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
AfternoonTea

I wanted to do something with my Mum that would be memorable, so AfternoonTea in a beautiful setting seemed the perfect solution. We certainly wasn't disappointed. On arrival friendly staff greeted us both and showed us to our table and took our order, there was a choice of afternoon tea options... read more

4 of 5 starsReviewed March 30, 2015
Dawn N
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64 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
London, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 24, 2015

10 ladies celebrating a pre wedding gathering. We were put in an upstairs room with a large table in the centre, white walls (felt like a church hall or meeting room) no background music or any effort made to make the special afternoon tea feel special. Each of us had 3 slithers of sandwhich 1 scone with jam and cream... More 

Was this review helpful? Yes 1
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am very sorry to hear that your party were very disappointed with your Afternoon Tea experience, and I hope you will accept my sincere apologies, as I can completely understand how upsetting this would have been for you all. We pride ourselves on offering all our guests a consistently superior service, together with the best facilities, however on this... More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

The staff were friendly, efficient, helpful and attentive. The sandwiches were made to order taking our requirements into account. The cakes were delicious and plentiful with homemade jam and scones. We were given a box to take home what we could not eat. The surroundings inside were comfortable and we enjoyed a last drink on the terrace outside in the... More 

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am delighted that your sandwiches and cakes were delicious, and our staff made you feel so welcome. It is such a treat to be able to relax on the terrace, soak up the sunshine and take in the views of surrounding parkland. Thank you for choosing Moor Hall for your Afternoon Tea, and we look forward to welcoming you... More 

Dudley, United Kingdom
Top Contributor
112 reviews 112 reviews
78 restaurant reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 17, 2015

Have to say it didn't start well booking had been overlooked & initial staff indifferent. As it was a celebration afternoon tea we did persevere & not walk out. Despite attempts of the first member of staff to fit afternoon tea for 3 onto a table the size of a chess board we then met Connie. She listened to our... More 

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am so pleased that Connie turned your experience around and delivered great customer experience. I am however very disappointed that your celebration Afternoon Tea experience did not start well and I hope that you will accept my sincere apologies, as this is clearly not our usual high standard of service. I would like to thank you for your feedback,... More 

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 restaurant reviews
5 of 5 stars Reviewed March 31, 2015

The hotel has a friendly atmosphere with hard working professional staff there is a lovely view across the grounds. Very relaxing!

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

So pleased you enjoyed your visit and the friendly atmosphere here at Moor Hall Hotel & Spa. We have remained family owned for over 50 years, and pride ourselves on offering all our guests a superior stay so they want to keep returning. We are very lucky to be located in such a beautiful location, offering stunning views across parkland... More 

Contributor
11 reviews 11 reviews
9 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 30, 2015

I wanted to do something with my Mum that would be memorable, so AfternoonTea in a beautiful setting seemed the perfect solution. We certainly wasn't disappointed. On arrival friendly staff greeted us both and showed us to our table and took our order, there was a choice of afternoon tea options standard or deluxe. We had a wonder onto the... More 

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for taking the time to provide us with this wonderful review of Afternoon Tea with your Mum. I am delighted that you enjoyed the choice of sandwiches and cakes and you both found your visit relaxing and good value. I am so pleased you enjoyed the stunning views from the terrace, and the sun streaming through the airy... More 

Sutton Coldfield, United Kingdom
Top Contributor
81 reviews 81 reviews
32 restaurant reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 16, 2015

Used the Charter Suite for the first time on Mother's Day and it was a great success. From the Starter, through 'Mains', to the desserts, thoughtful presentation. well turned out food was enjoyed by everyone, and at a reasonable price for a special occasion....except for the Rioja at £9 for a large glass! I only allow myself ONE drink each... More 

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am delighted that you thoroughly enjoyed your dining experience to celebrate Mother’s Day, with all courses being enjoyed by everyone. I am pleased that you thought the price reasonable for such a special occasion, and have taken onboard your comment regarding the cost of a glass of Rioja. Thank you for taking the time to send us your review,... More 

Aldridge, United Kingdom
Top Contributor
81 reviews 81 reviews
56 restaurant reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 12, 2015

Our friend was 70 in January and part of her present was afternoon tea here. It was fabulous!!! Everything as promised on the menu was lovely and fresh and presented beautifully. We sat in the small lounge off the corridor and it was lovely and cosy, we stayed for 3 hours. Will be back again soon.

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am delighted that you thoroughly enjoyed your Afternoon Tea and that the menu and presentation of the food fulfilled your expectations. I am so pleased that your afternoon was relaxed and you found a cosy spot in the small lounge. We look forward to welcoming you back again very soon, and would like to thank you for taking the... More 

West Midlands
Senior Contributor
34 reviews 34 reviews
17 restaurant reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 22, 2015

My friend and I visited Moor Hall for afternoon tea and it was just lovely. We tried hard but just couldn't eat all of the cakes! Hollie was delightful and provided excellent service to ensure it was perfect. We were seated on sofas in the bay window overlooking the gardens and had a very relaxed afternoon. Thank you Moor Hall.

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am delighted that you both thoroughly enjoyed your Afternoon Tea and received excellent service throughout. Your kind compliment has been passed on and is very much appreciated. I am so pleased that your afternoon was relaxed and made more pleasurable by the lovely view of the gardens from your sofa in the bay. We look forward to welcoming you... More 

Bedford, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2015

A different selection of lunch items with little extras which make them special very friendly staff who go the extra to welcome us and found us a small anti room to eat our meal in down side no real ale

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

I am delighted that you enjoyed the lunchtime menu on offer in The Lounge Bar and received excellent service from the team. I am sorry that we do not serve real ale, if the popularity of this grows here at Moor Hall, we may look to serve this in the future. Thank you for your kind review and we look... More 

Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 28, 2015

Me and my family went here for lunch! I had the cray fish sandwich! Was really nice! Food was fresh enough and a good quality! Staff were so lovely and really friendly! Only gripe is my glass was dirty! Would come back though!

Was this review helpful? Yes
Angela B, Owner at The Lounge Bar & Terrace at Moor Hall Hotel & Spa, responded to this review

Thank you for taking the time to provide us with your feedback. I am delighted that you and your family enjoyed your lunch in The Lounge Bar and received friendly service from the team. I am however, very disappointed to hear that your glass was dirty, and hope that you will accept my sincere apologies, as this is certainly not... More 

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Restaurant Details

Location and Contact Information

  • Address: Moor Hall Drive | Moor Hall Hotel & Spa, Sutton Coldfield B75 6LN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Midlands  >  Sutton Coldfield
  • Phone Number: +44 1213083751

Price and Cuisine

  • Cuisine: British

Description

Set in beautiful grounds and yet surprisingly close to Birmingham, the NEC and major transport links, the Lounge Bar & Terrace at Moor Hall Hotel and Spa in Sutton Coldfield is the perfect place to relax and enjoy morning coffee, a bar meal at any time of day or a traditional Afternoon Tea. In winter, you can sit in the original oak panelled Lounge Bar, Ladywood Room or Minstrel's Gallery, whilst in the summer you can sit outside on the terrace and enjoy the fabulous views over the sweeping lawns. In summer you can also enjoy a Hot Rocks meal out on the Terrace - your choice from the menu is served on a slab of hot volcanic rock so you can cook your food exactly to your liking. There are also two restaurants at Moor Hall - The Oak Room for fine dining and the Country Kitchen carvery.

Questions & Answers

Questions? Get answers from The Lounge Bar & Terrace at Moor Hall Hotel & Spa staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?