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Konditorei Heiner

Certificate of Excellence
Neighborhood:
Inner City
Austrian, Coffee Shop, Dessert, Bakeries
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Kaerntnerstrasse 21-23 | 1010 Vienna, Vienna 1010, Austria
+43 1 5122343
Website
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Dining options: Lunch, Breakfast, Dessert, Coffee & Tea, Accepts Mastercard, Accepts Visa, Delivery, Outdoor Seating, Seating, Serves Alcohol, Takeout, Waitstaff, Wine and Beer

TripAdvisor Reviewer Highlights

Read all 236 reviews
Visitor rating
  • 146
    Excellent
  • 68
    Very good
  • 14
    Average
  • 7
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
A Dream

What a dream! Our first visit to a traditional Viennese coffee house. Excellent coffee served with a glass of cold water and delicious moist cakes. I had the truffle torte. We were served by efficient waitresses in traditional Viennese costumes.

5 of 5 starsReviewed May 14, 2015
travellingteapot
Good for:
  • Families with children
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236 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
11 restaurant reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 14, 2015

What a dream! Our first visit to a traditional Viennese coffee house. Excellent coffee served with a glass of cold water and delicious moist cakes. I had the truffle torte. We were served by efficient waitresses in traditional Viennese costumes.

Was this review helpful? Yes
Poole, Dorset
Senior Contributor
23 reviews 23 reviews
14 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 21, 2015

During our short stay in Vienna we visited our favourites coffee house on two occasions.Service by waitresses in traditional Viennese dress is of a high order and who understood our attempts to order in German perfectly.We had light lunch,tea,and a new discovery for my husband -Almdudler- a local herbal lemonade which complimented his meal well.

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Pennsylvania
Contributor
18 reviews 18 reviews
17 restaurant reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 2, 2015

A great place to stop and sit after a long day of walking. We had traditional Viennese coffees and two pieces of cake (a slice of the walnut and a slice of the sachertorte). Both were delicious.

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Contributor
17 reviews 17 reviews
8 restaurant reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 9, 2015

We went to the branch on Wollzeile which is more frequented by locals and we weren't disappointed. The corners are their own private reserves and the staff were pleasant. Had a slice of banana cake and could have eaten the whole damn mama cake. A flavour sensation. Perfect for that authentic Viennese coffee-shop experience.

Was this review helpful? Yes 1
Tel-Aviv
Top Contributor
66 reviews 66 reviews
30 restaurant reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 1, 2015

Two people, two coffees, 3 cakes. It is that good. I think form few places, this one should be really the one. It is definitely better than Demel and I think slightly better than Oberlaa. Plus, it was really nice to see real coffee made from Italian Machine and not some semi-automate. So, if you in Vienna, stop by.

Was this review helpful? Yes 3
Antwerp, Belgium
Contributor
16 reviews 16 reviews
11 restaurant reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 16, 2015 via mobile

great to see the real vienna tradition but we found it nothing special. We ate a torte and had a drink. It felt all stressed and nothing more than the ordinary.

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Senior Reviewer
8 reviews 8 reviews
7 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2015

This pastry bakery/konditorei is one of the best in Vienna. I personally prefer Oberlaa, because of their more modern look and better coffee. But if you're looking for a more classic(al) experience of cake-eating then you should definitely visit this place. I would recommend visiting both.

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London
Top Contributor
147 reviews 147 reviews
95 restaurant reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 30, 2015

This is a lovely konditorei and the cakes were very much the best we tasted during our visit to Vienna. The service is charming with ladies dressed in traditional Austrian dresses and aprons - we sat in the little circular parlour at the front, with its warm wooden panelled walls. The whole experience was a delight!

Was this review helpful? Yes 3
Nice, France
Top Contributor
50 reviews 50 reviews
26 restaurant reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 11, 2015

So the six of us split 9 desserts, four pots of hot chocolate and a bowl of goulash soup. It was fantastic! There are two little dining areas, one in front by the windows and one in back. The back one was cozy and perfect and the service is excellent. You can se all the desserts in the counter window... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Contributor
16 reviews 16 reviews
5 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2015

When we travel to Vienna with friends, we always take them to this cafe. The place is lovely. It represents the tradition. Even if the cafe is busy, you have a comfortable feeling. The cakes are excellent. Naturally the coffee is excellent too. Even if you are at the most expensive street in Vienna, the prices are acceptable.

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Restaurant Details

Location and Contact Information

  • Address: Kaerntnerstrasse 21-23 | 1010 Vienna, Vienna 1010, Austria
  • Location: Europe  >  Austria  >  Vienna Region  >  Vienna>  > Inner City
  • Neighborhood: Inner City
  • Phone Number: +43 1 5122343

Price and Cuisine

  • Cuisine: Austrian, Coffee Shop, Dessert, Bakeries

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Konditorei Heiner and other visitors
1 question
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Oregon
1 day ago

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Questions? Get answers from Konditorei Heiner staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Inner City

Neighborhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the center. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.