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Konditorei Heiner

Certificate of Excellence
Neighborhood:
Inner City
Austrian, Cafe, European
As featured in 3 Days in Vienna and 1 other guide
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Kaerntnerstrasse 21-23 | 1010 Vienna, Vienna 1010, Austria
+43 1 5122343
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Dining options: Lunch, Breakfast, Accepts Mastercard, Accepts Visa, Delivery, Outdoor Seating, Seating, Serves Alcohol, Takeout, Waitstaff, Wine and Beer

TripAdvisor Reviewer Highlights

Read all 336 reviews
Visitor rating
  • 198
    Excellent
  • 103
    Very good
  • 24
    Average
  • 10
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Best in Vienna

Been here a few times now and we are never disappointed. On a very snowy January afternoon we were lucky enough to find a cosy table upstairs. It's such a pretty room. The lady who served us was extremely friendly and welcoming. The variety of cakes is huge and it took us time to decided... read more

5 of 5 starsReviewed 1 week ago
Dianne B
,
england
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336 Reviews from our TripAdvisor Community

Traveler rating
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  • More
Perchtoldsdorf, Austria
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Heiner is known for good coffee. If you are Lactose intolerant, better drink it black or put up with Soja-Milk. Anyway it is going to ruin your fun. I cannot understand why the consumer needs of voluntary vegetarians are followed, whilst those of persons who physically suffer after drinking not L-free Milk are not respected. Is it for the high... More 

Helpful?
Thank GJ-P-Dorf
england
Level Contributor
117 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 1 week ago

Been here a few times now and we are never disappointed. On a very snowy January afternoon we were lucky enough to find a cosy table upstairs. It's such a pretty room. The lady who served us was extremely friendly and welcoming. The variety of cakes is huge and it took us time to decided. Coffee and cake equally outstanding.... More 

Helpful?
Thank Dianne B
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The heiner coffee was good, but the cake was dry and very average. The service was efficient, but not friendly. Won't go again. Kartnerstrasse.

Helpful?
Thank J S
Southampton, United Kingdom
Level Contributor
23 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are going just for cake, you'll be fine, just point and read the labels on the cakes. If you are trying to have breakfast or a meal, the menu is very frustrating if you only speak English. The waitress wasn't very helpful either due to language barrier and she was rushing - she was the only one serving... More 

Helpful?
Thank Jessieto
New Jersey
Level Contributor
315 reviews
121 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had dessert here in January 2016 in the evening. The upstairs was crowded but I managed to find a table. I had a cappuccino and apple strudel. Both were excellent as was the service. The café is located on Kaerntner Strasse. I returned the next day during the afternoon to warm up from the cold and had a sacher... More 

Helpful?
Thank blairkk25
Herzlia, Israel
Level Contributor
56 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Situated on the high street, it is the place to take a break in between museums or shopping. Quite traditional European cafe with delicious desserts.

Helpful?
Thank Lutzvi
Torrevieja, Spain
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have a weakness for cakes and this was temptation. I had tea with rum, only to keep me warm. Then the serious stuff, the cakes. I had one with my tea and took the rest home. They are so so good. My husband luckily for me does not have a sweet tooth but thought the coffee the best he... More 

Helpful?
Thank Rosalia451
Level Contributor
30 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Delicious sacher and Bernardt torte, very elegant place, fast and friendly service. Not as crowded as Demel and gives you the impression of being in 19th century Vienna.

Helpful?
Thank Irene B
Inverness, United Kingdom
Level Contributor
64 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 1, 2016

We went to the Wollzeile branch. The choice of cakes is fantastic and it really is a charming place, patronised by the locals which is always a good sign. The haustorte is one of the very best. Calorific maybe, but gorgeous!

Helpful?
Thank Travellingpeople46
Amsterdam, The Netherlands
Level Contributor
80 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

When you are in Vienna or other parts of Austria you need to visit the konditorei. The place for a cup of coffee and some cake or some other delicious pie or pastry. The ladies were helpful, quick and very friendly in traditional styled clothing. The cakes were delicious and worth the money. And it fills your stomach for a... More 

Helpful?
Thank Robert J

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Restaurant Details

Location and Contact Information

  • Address: Kaerntnerstrasse 21-23 | 1010 Vienna, Vienna 1010, Austria
  • Location: Europe  >  Austria  >  Vienna Region  >  Vienna>  > Inner City
  • Neighborhood: Inner City
  • Phone Number: +43 1 5122343

Price and Cuisine

  • Cuisine: Austrian, Cafe, European

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Konditorei Heiner and other visitors
2 questions
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Oregon
8 months ago

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Questions? Get answers from Konditorei Heiner staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Inner City

Neighborhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the center. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.