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Restaurant Chateau Guetsch

Kanonenstrasse, Lucerne 6003, Switzerland
+41 41 289 14 14
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Ranked #94 of 270 restaurants in Lucerne
Cuisines: European, Mediterranean
Good for: Scenic view
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Good for: Scenic view
Dining options: Breakfast/Brunch, Reservations, Late Night
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43 reviews from our community

69% Recommend
    12
    18
    3
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lucerne, Switzerland
Contributor
19 reviews 19 reviews
12 restaurant reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 19, 2014

We made an online reservation on the spur of the moment. Had a response from the restaurant within 15 min. This was the first positive experience. On arrival we felt welcome and were seated at the type of table we requested. Very professional yet very personal. Our waitress was again attentive and made us feel we were the only people... More

Was this review helpful? Yes 1
ChateauGuetsch, Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest, Thank you for your outstanding feedback. It is a great compliment for us to hear that you enjoyed your evening with us. We highly appreciate your honesty and will give it back to all of the team members as especially during the opening period it is important for us to see that our philosophy works. This is a... More

Horsham, United Kingdom
Top Contributor
105 reviews 105 reviews
52 restaurant reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 10, 2014 via mobile

We visited on a beautiful sunny day so we first enjoyed an aperitif on the stunning terrace and after a lunch. View and ambience is excellent. So it's the service - definitely 5*. Food was delicious, but portions extremely small. I'm not a big eater, but I was shocked at the size. I have finished with an ice coffee which... More

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ChateauGuetsch, Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest, How great to hear that you visited the Château Gutsch during the pre-opening time and went back home with a lot of beautiful impression. As we received the request to optimize the food portions a few times, we kindly would like to inform you that we did adjust them now. Thank you very much for your helpful input.... More

Toronto
Senior Contributor
34 reviews 34 reviews
15 restaurant reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 2, 2014

I was trying to find a way to review this hotel which just reopened a few days ago. We went for a glass of wine in their bar and it is so gorgeous!!! The hotel is beautiful, the view is outstanding and the bar itself is magical. We were never planning to eat at the hotel but we stayed for... More

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ChateauGuetsch, Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest, Thank you very much for your feedback regarding your visit at the Château Gutsch. We are glad to hear that you entirely enjoyed your time at our bar with your friends. Therefore we are looking forward to welcoming you soon again, hopefully also for dinner or a very nice overnight stay in one of our wonderful rooms. In... More

Zug, Switzerland
Top Contributor
61 reviews 61 reviews
28 restaurant reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 6, 2012

Very nice location and setup, perfect view from the bar and terrace above town and surrounding mountains. Very good service and food. Pricey but worthy.

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Lucerne, Switzerland
Contributor
13 reviews 13 reviews
8 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2012

Great view of Lucerne. Great selection of food and drinks.

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Lucerne, Switzerland
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 19, 2012

Having lived in Lucerne for many years, my family came to visit and it was my intention to make their trip unforgettable, but not in such a NEGATIVE way. Having spent a fortune on taxi fares, (there and back form my home) , we ordered starters and wine from the friendly staff. they took our order, efficient! Then, we waited... More

Was this review helpful? Yes 6
Switzerland
Top Contributor
136 reviews 136 reviews
81 restaurant reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed December 2, 2011

I am said to admit that they still did not make all the improvement since they have gotten all this imput. To start with the good points. This place just looks stunning. It might be the best spot in whole of Luzern creating an opportunity to make the best restaurant in Switzerland. The Chateau has everything and is placed very... More

Was this review helpful? Yes 1
Simone_Staubli, Leiter Öffentlichkeitsarbeit at Restaurant Chateau Guetsch, responded to this review

Dear guest Thank you very much for taking the time writing us a constructive review. We pay much attention to all given feedbacks and take measures where ever it is possible. We especially appreciate your kind feedback concerning our service employees as people are the most important success factor for sure. Is seems to me, that there must have been... More

Lucerne, Switzerland
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 17, 2011

Disappointing in every way. Service very unfriendly, climate much too warm, first serving was cold and the Sauce Bérnaise was with frozen herbs rather then fresh, the second serving was fine but what they announced on the menue as "Vegetable bouquet" turned out to be chopped squash.

Was this review helpful? Yes 4
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest We apologize for the inconvenience that you had and we have forwarded your feedback to our executive manager. Please note, that we have already taken measures to make sure your inputs are taken seriously. The kitchen and service crew is new but we agree with you, that unfriendliness should not happen for any reason. Vegetables, fruits, herbs and... More

Switzerland
Senior Contributor
32 reviews 32 reviews
7 restaurant reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 14, 2011

We were customers of the restaurant before and we used to love the food there, it was this fusion new cuisine and it was exquisite, the ambiance in the restaurant was always one of luxus and elegance, but that all changed since they re-opened recently. Obviously the chef changed and the service became terrible, I think it belongs now to... More

Was this review helpful? Yes 3
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest Thank you very much for your feedback. A long waiting time is definitely not what we regard as our understanding of service quality. Our staff can do better. So we are really sorry for the inconvenience you had. Despite your experience this time at the Restaurant Chateau Gütsch the concept and the menu card has changed as you... More

Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
28 restaurant reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed September 28, 2011

Booked the restaurant for dinner for a work event and it was truly appalling. The service was so bad that my colleague ended up going into the kitchen myself to bring out the plates to serve our Senior Management herself, nobody was not amused. Will not return here EVER again

Was this review helpful? Yes 7
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest We have forwarded your open feedback to our executive manager. The kitchen and service crew is new and still growing to a well-rehearsed team. Especially as we recognize you where the first banquet of this size. We apologize for the inconvenience and our General Manager had a long and constructive discussion with your “collegue”. Our goal is to... More

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