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Restaurant Chateau Guetsch

Kanonenstrasse, Lucerne 6003, Switzerland
+41 (0)41 248 98 98
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Ranked #175 of 253 restaurants in Lucerne
Cuisines: Swiss
Dining options: Breakfast/Brunch, Reservations
Most recent review
- Jun 6, 2012
Restaurant details
Dining options: Breakfast/Brunch, Reservations
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34 reviews from our community

61% Recommend
    9
    12
    3
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Zug, Switzerland
Top Contributor
51 reviews 51 reviews
21 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 6, 2012

Very nice location and setup, perfect view from the bar and terrace above town and surrounding mountains. Very good service and food. Pricey but worthy.

Was this review helpful? Yes
Lucerne, Switzerland
Contributor
13 reviews 13 reviews
8 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2012

Great view of Lucerne. Great selection of food and drinks.

Was this review helpful? Yes
Lucerne, Switzerland
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 19, 2012

Having lived in Lucerne for many years, my family came to visit and it was my intention to make their trip unforgettable, but not in such a NEGATIVE way. Having spent a fortune on taxi fares, (there and back form my home) , we ordered starters and wine from the friendly staff. they took our order, efficient! Then, we waited... More

Was this review helpful? Yes 6
Switzerland
Top Contributor
120 reviews 120 reviews
72 restaurant reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed December 2, 2011

I am said to admit that they still did not make all the improvement since they have gotten all this imput. To start with the good points. This place just looks stunning. It might be the best spot in whole of Luzern creating an opportunity to make the best restaurant in Switzerland. The Chateau has everything and is placed very... More

Was this review helpful? Yes 1
Simone_Staubli, Leiter Öffentlichkeitsarbeit at Restaurant Chateau Guetsch, responded to this review

Dear guest Thank you very much for taking the time writing us a constructive review. We pay much attention to all given feedbacks and take measures where ever it is possible. We especially appreciate your kind feedback concerning our service employees as people are the most important success factor for sure. Is seems to me, that there must have been... More

Lucerne, Switzerland
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 17, 2011

Disappointing in every way. Service very unfriendly, climate much too warm, first serving was cold and the Sauce Bérnaise was with frozen herbs rather then fresh, the second serving was fine but what they announced on the menue as "Vegetable bouquet" turned out to be chopped squash.

Was this review helpful? Yes 4
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest We apologize for the inconvenience that you had and we have forwarded your feedback to our executive manager. Please note, that we have already taken measures to make sure your inputs are taken seriously. The kitchen and service crew is new but we agree with you, that unfriendliness should not happen for any reason. Vegetables, fruits, herbs and... More

Switzerland
Senior Contributor
28 reviews 28 reviews
7 restaurant reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 14, 2011

We were customers of the restaurant before and we used to love the food there, it was this fusion new cuisine and it was exquisite, the ambiance in the restaurant was always one of luxus and elegance, but that all changed since they re-opened recently. Obviously the chef changed and the service became terrible, I think it belongs now to... More

Was this review helpful? Yes 3
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest Thank you very much for your feedback. A long waiting time is definitely not what we regard as our understanding of service quality. Our staff can do better. So we are really sorry for the inconvenience you had. Despite your experience this time at the Restaurant Chateau Gütsch the concept and the menu card has changed as you... More

Zurich, Switzerland
Top Contributor
50 reviews 50 reviews
25 restaurant reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed September 28, 2011

Booked the restaurant for dinner for a work event and it was truly appalling. The service was so bad that my colleague ended up going into the kitchen myself to bring out the plates to serve our Senior Management herself, nobody was not amused. Will not return here EVER again

Was this review helpful? Yes 7
Simone_Staubli, Public Relations Manager at Restaurant Chateau Guetsch, responded to this review

Dear guest We have forwarded your open feedback to our executive manager. The kitchen and service crew is new and still growing to a well-rehearsed team. Especially as we recognize you where the first banquet of this size. We apologize for the inconvenience and our General Manager had a long and constructive discussion with your “collegue”. Our goal is to... More

Zurich, Switzerland
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 5, 2011

With the re-opening of the Chateau Guetsch it has turned to its worst. It used to be an exquisite place but with the re-opening it turned into a joke. If it would have been just with us I would put it down as "everything that can go bad did go bad". However, since it happened to all the tables around... More

Was this review helpful? Yes 8
Simone_Staubli, Leiter Öffentlichkeitsarbeit at Restaurant Chateau Guetsch, responded to this review

Dear guest We are very surprised about your terrible review. Since the opening on 1st September 2011 we had the pleasure to serve already 701 guests. The orally given feedbacks were good or even excellent. We are really sorry for not fulfilling your expectations and thank you for your understanding based on the fact that it was one of the... More

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