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The Diner

Via dell'Acqua, 2, Florence, Italy
+39 055 290748
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Ranked #480 of 1,966 restaurants in Florence
Certificate of Excellence 2014
Cuisines: American
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Description: First diner since 2004
Restaurant details
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Description: First diner since 2004
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249 reviews from our community

77% Recommend
    88
    105
    38
    7
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Boston
Senior Contributor
41 reviews 41 reviews
21 restaurant reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 17, 2014 NEW

Poor service. Mediocre food. Strong American vibe. Skip it. Somewhat pricey. Had to remind waitstaff we were there and place was almost empty.

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Senior Contributor
23 reviews 23 reviews
19 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2014 NEW

Title says it all, in my opinion best american experience in Florence, nothing like the US but hey, you are in Italy!!

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London
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 of 5 stars Reviewed August 5, 2014

I came back with a friend of mine on april and i didn't understand what happened to the food and service. Before, it was practically impossible to finish a plate of pancakes and they were so tasty, now they give you such a classic and small pancakes, sooo poor, not as it was before when i use to study in... More

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stefanoinno, Direttore at The Diner, responded to this review

I'm really sorry to read your review and understand that you were not satisfied. I can still say that nothing has changed in the preparation of our food and hospitality to our customers. I'm sorry but I think it was a bad time, I wish I could give you a free meal the next time, if you want to come... More

Riverview, MI
Senior Contributor
24 reviews 24 reviews
11 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2014

After 12 days of Amazing Italian food, I hate to admit that our family, which included four teenagers, got a craving for American food. This Diner did not disappoint. The decor is like an old school diner, the server was wonderful and spoke excellent English and the burgers were great! The fries were more like wedges versus traditional american fries... More

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Florence, Italy
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2014 via mobile

I must begin by saying that the food is not to the standard or the real British and American food, of course, as Italy does have the same products as us. Yet, this 'diner' is the best and from what I know, the only place in Florence which serves food such as a 'Full English Breakfast', Burgers, Pancakes etc etc.... More

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Miami, Florida
Top Contributor
75 reviews 75 reviews
30 restaurant reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 8, 2014

Wow, it may be a bit cliched but sometimes you just really want a burger....even in Florence. This place has probably the best burger I've ever had, bar none (yes, even In n Out). Great location, good service and kitschy American decor make this a fun place when you've got that craving.

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Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed July 7, 2014

We dined here as we were looking for some non-Italian food. It turned out to be a great place! The breakfast was awesome - just what I needed after several Italian breakfasts. We tried another diner in Florence and it was awful. So this place cheered is right up! It was great the waitresses spoke such great English, and the... More

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1 review
5 of 5 stars Reviewed July 6, 2014

I have to say as an American that has frequented many diners, I have to say this is based on price and quality I have found the best! In Florence of all places and owned by a Englishman! Would suggest the french toast or the burger and fries!

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Florence, Italy
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
4 of 5 stars Reviewed July 1, 2014

We were in Florence over a week and needed some eggs. This was a great place to go for that. My kids had milkshakes which although expensive were really good. My daughter had pancakes that were delicious and the rest of us had omelette which were very good. I,didn't give 5 rating cause the service was a bit slow even... More

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Florence, Italy
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 11, 2014

I am currently studying abroad in Florence, and after a few weeks, was really craving some delicious American breakfast. Had heard about the place from other students in our program, and was excited to try it. Went with a few friends and had an unfortunate wait time of over an hour to get our breakfast. The food was delicious, but... More

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stefanoinno, Proprietario at The Diner, responded to this review

Thank you, for your review. I'm happy to hear that you enjoyed our food. We cook everything on the moment to guarantee quality but normally food never takes longer than 15 minutes to be served. I can only imagine that if you had to wait for such a long time there must have been a technical problem. I hope that... More

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