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15 New Street, Lancaster LA1 1EG, England
+44 1524 581640
Website
Today
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Closed now
See all hours
Hours:
Sun - Sat 12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Dining options: Dinner, Breakfast, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 277 reviews
Visitor rating
  • 106
    Excellent
  • 73
    Very good
  • 43
    Average
  • 30
    Poor
  • 25
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Superb service - initial reservations unfounded

My son chose Paulo Giannis for his graduation lunch. After reading some recent reviews i was a little unsure, but needn't have been. These guys were already rushed off their feet when we arrived but i couldn't fault the service we received. Additionally, the quality of the food didn't suffer, with... read more

4 of 5 starsReviewed July 16, 2015
CliveBooth
,
Runcorn, United Kingdom
Good for:
  • Special occasions
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277 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Runcorn, United Kingdom
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 16, 2015

My son chose Paulo Giannis for his graduation lunch. After reading some recent reviews i was a little unsure, but needn't have been. These guys were already rushed off their feet when we arrived but i couldn't fault the service we received. Additionally, the quality of the food didn't suffer, with all of us commenting on how tasty our dishes... More 

Was this review helpful? Yes
Bath, United Kingdom
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 16, 2015

We booked a table for 3 several months ago. On arrival, the female maitre'd ignored us for several minutes, and then finally deigned to greet us with 'alright, do you have a booking?' Tacky at best. Our table wasn't ready, so we were told to go next door for a drink and charge it to our table. Next door was... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed July 13, 2015

Bar non and by a country mile the worst meal I have ever been presented with. The staff don't know the menu or the ingredients of the meals on it AVOID !!!!

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Hi Gus, Thanks for taking the time to leave us your feedback on Trip Advisor. As we discussed when you threatened to leave us a poor review on Monday night, the dish you ordered was as described on the menu. Our Calzone is filled with Ham, Mushrooms, Onion, and Napoli Sauce. Your complaint that the calzone did not contain other... More 

Barrow-in-Furness, United Kingdom
Level Contributor
33 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 4, 2015

Food came very very quick, I don't know how they possibly made the food that fast but I guess it's a good thing? The food was average, we ordered dessert and it came wrong, it wasn't very nice at all. Some staff are great yet some aren't. Nice decorative though.

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for taking the time to leave us your feedback. As you dined with us just as we opened for the evening, your order was one of the first into the kitchen and so was prepared and expedited swiftly. Our food is all cooked to order, but our chefs spend a lot of time preparing the ingredients before we open... More 

Lancashire, United Kingdom
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 3, 2015

Hate leaving bad reviews but I'd avoid this place at all costs!! Went for New Years, the young waiter serving was extremely rude and doesn't have a clue about customer service. Just chucked our plates down which made the food spill. As we were eating we ordered another round of drinks which took about 25 minutes to come (and they... More 

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for taking the time to review your visit to our restaurant despite it being 6 months ago. I am guessing you visited New Years Eve? As we don't open New Years Day. I really can't accurately comment on your experience with us as we have had thousands of customers dine with us since that night, and I am struggling... More 

Lancaster, England, United Kingdom
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015

I work with people with physical disabilities and we have a group that like to go out for lunch once a month. We went to Paulo Giani's as one of our guys had been before and found them very accommodating in placing him, his wife and family, in a wheelchair friendly spot. He said they were very helpful. So we... More 

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Hi Sam, Thanks for taking the time to leave your feedback. We were more than happy to look after your party, we will always endeavour to meet the needs of our customers, whether it be tailoring a dish to suit their diet, or adjusting our seating arrangements to ensure a guests comfort whilst dining with us. We look forward to... More 

Kendal, United Kingdom
Level Contributor
65 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 28, 2015

credit where due lovely chap when we came in waiter and waitress on top banter food excellant could not fault will call back in again !!!

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for taking the time to leave us some positive feedback! We are happy you enjoyed the food, and that you will be back to see us soon. Look out for our Head Waitress and his sidekick on their UK tour soon, visiting all major arenas and village halls with their classic blend of interpretive dance and topical humour :) More 

2 reviews
5 of 5 stars Reviewed June 25, 2015

Went in to this place the other week, really enjoyed it!! The service and food was great. Staff very friendly. Will definitely return!

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for taking the time to review our restaurant. We are glad you enjoyed your meal and look forward to welcoming you again! More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

This restaurant has always been a favourite for my friends and I but after today's visit we will not be returning. We visited for lunch, there were only 2 other tables in so you'd think the service would be attentive, but apparently not. We were left waiting ages for our starters to be cleared, and were not offered to see... More 

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your feedback. We have taken steps to address the concerns you have highlighted, and retrained several members of staff to prevent such an incident occurring again. The waiter who seems to be the root issue on both yours and your friends review has been dealt with appropriately, as we would not want a member of staffs behaviour to... More 

Lancaster, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

Me and my friends went for the Happy Meal as a celebration and were severely disappointed. The restaurant was not busy at all when we arrived so you wouldn't have expected us to wait an hour before our food came and half of our drinks order to simply not appear. The waiter's little 'jokes' such as implying my ID was... More 

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your review. I'm sorry you were so disappointed with your experience and took such a dislike to a member of our staff. We do encourage our staff to engage with customers, and this does often involve bringing laughter to the conversation as appropriate to ensure our diners have an enjoyable experience. Obviously on this occasion the waiter has... More 

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Additional Information about Paulo Giannis

Address: 15 New Street, Lancaster LA1 1EG, England
Phone Number: +44 1524 581640
Location: Europe  >  United Kingdom (UK)  >  England  >  Lancashire  >  Lancaster
Open Hours:
Sunday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Monday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Tuesday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Wednesday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Thursday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Friday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Saturday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Average Prices: USD $3 to $30
Cuisine: Italian

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Restaurant Details

Location and Contact Information

  • Address: 15 New Street, Lancaster LA1 1EG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Lancashire  >  Lancaster
  • Phone Number: +44 1524 581640

Price and Cuisine

  • Average Prices: USD $3 to $30
  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Special occasions
Open Hours
Sunday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Monday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Tuesday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Wednesday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Thursday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Friday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Saturday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm

Questions & Answers

Questions? Get answers from Paulo Giannis staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?