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15 New Street, Lancaster LA1 1EG, England
+44 1524 581640
Website
Today
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Closed now
See all hours
Hours:
Sun - Sat 12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 274 reviews
Visitor rating
  • 106
    Excellent
  • 72
    Very good
  • 42
    Average
  • 30
    Poor
  • 24
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Good food, OK service and a revelation

Paolo Giannis is a good place to visit for friends, couples, families. It is very good value with the extended happy hour (but you will have to order a drink to qualify. Tap water won't do). We went as a family. We all enjoyed the food we ordered, some ordering pizza, others pasta. We also had... read more

4 of 5 starsReviewed June 10, 2015
Pascjac
,
North Yorkshire, United Kingdom
Good for:
  • Special occasions
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274 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Barrow-in-Furness, United Kingdom
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 4, 2015 NEW

Food came very very quick, I don't know how they possibly made the food that fast but I guess it's a good thing? The food was average, we ordered dessert and it came wrong, it wasn't very nice at all. Some staff are great yet some aren't. Nice decorative though.

Was this review helpful? Yes
Lancashire, United Kingdom
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2015 NEW

Hate leaving bad reviews but I'd avoid this place at all costs!! Went for New Years, the young waiter serving was extremely rude and doesn't have a clue about customer service. Just chucked our plates down which made the food spill. As we were eating we ordered another round of drinks which took about 25 minutes to come (and they... More 

Was this review helpful? Yes
Lancaster, England, United Kingdom
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015 NEW

I work with people with physical disabilities and we have a group that like to go out for lunch once a month. We went to Paulo Giani's as one of our guys had been before and found them very accommodating in placing him, his wife and family, in a wheelchair friendly spot. He said they were very helpful. So we... More 

Was this review helpful? Yes
Kendal, United Kingdom
Level Contributor
63 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 28, 2015

credit where due lovely chap when we came in waiter and waitress on top banter food excellant could not fault will call back in again !!!

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed June 25, 2015

Went in to this place the other week, really enjoyed it!! The service and food was great. Staff very friendly. Will definitely return!

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for taking the time to review our restaurant. We are glad you enjoyed your meal and look forward to welcoming you again! More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

This restaurant has always been a favourite for my friends and I but after today's visit we will not be returning. We visited for lunch, there were only 2 other tables in so you'd think the service would be attentive, but apparently not. We were left waiting ages for our starters to be cleared, and were not offered to see... More 

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your feedback. We have taken steps to address the concerns you have highlighted, and retrained several members of staff to prevent such an incident occurring again. The waiter who seems to be the root issue on both yours and your friends review has been dealt with appropriately, as we would not want a member of staffs behaviour to... More 

Lancaster, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2015

Me and my friends went for the Happy Meal as a celebration and were severely disappointed. The restaurant was not busy at all when we arrived so you wouldn't have expected us to wait an hour before our food came and half of our drinks order to simply not appear. The waiter's little 'jokes' such as implying my ID was... More 

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your review. I'm sorry you were so disappointed with your experience and took such a dislike to a member of our staff. We do encourage our staff to engage with customers, and this does often involve bringing laughter to the conversation as appropriate to ensure our diners have an enjoyable experience. Obviously on this occasion the waiter has... More 

Lancaster, England, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2015

We went for a baby shower. The food was nice. I had a salmon pasta dish. Garlic bread. I had a drink on arrival but wasn't offered another drink, never mind desert. We were pushed in a small area of the restaurant even though the rest of the place was empty. We could move and talk to each other.

Was this review helpful? Yes 1
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your review. I'm sorry to hear that you did not have an enjoyable meal with us. Just to clarify, the person who booked the party had specifically requested to sit in that area of the restaurant as it is a little more private. With regards to your "crap service", we do try to follow the wishes of the... More 

Lancaster, United Kingdom
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 13, 2015

3 of us been for lunch . drinks came wrong , then one meal came before the others , my mum had nearly finished her meal when the other two came , my son ordered an adult pizza and a kids one came . all the food was good but poor service

Was this review helpful? Yes 2
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your review. I'm sorry to see that your visit was not as good as last time you reviewed us. It would appear that the chef sent out one meal in error before the others were ready, and that the waiter (wrongly) thought that your son was ordering from the kids menu when ordering a margherita. I do apologise... More 

North Yorkshire, United Kingdom
Level Contributor
63 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 10, 2015

Paolo Giannis is a good place to visit for friends, couples, families. It is very good value with the extended happy hour (but you will have to order a drink to qualify. Tap water won't do). We went as a family. We all enjoyed the food we ordered, some ordering pizza, others pasta. We also had garlic bread including one... More 

Was this review helpful? Yes
Paulo G, Manager at Paulo Giannis, responded to this review

Thanks for your review, it's always nice to hear positive feedback, and is very much appreciated. We look forward to welcoming you again soon! More 

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Additional Information about Paulo Giannis

Address: 15 New Street, Lancaster LA1 1EG, England
Phone Number: +44 1524 581640
Location: Europe  >  United Kingdom (UK)  >  England  >  Lancashire  >  Lancaster
Open Hours:
Sunday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Monday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Tuesday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Wednesday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Thursday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Friday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Saturday 12:00 pm - 4:30 pm  5:30 pm - 9:30 pm
Average Prices: USD $3 to $30
Cuisine: Italian

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Restaurant Details

Location and Contact Information

  • Address: 15 New Street, Lancaster LA1 1EG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Lancashire  >  Lancaster
  • Phone Number: +44 1524 581640

Price and Cuisine

  • Average Prices: USD $3 to $30
  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Special occasions
Open Hours
Sunday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Monday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Tuesday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Wednesday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Thursday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Friday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm
Saturday
12:00 pm - 4:30 pm
5:30 pm - 9:30 pm

Questions & Answers

Questions? Get answers from Paulo Giannis staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?