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Ketchup

$$
West End
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44 Ashton Lane, Glasgow G12 8SJ, Scotland
+44 845 166 6011
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Today
11:00 am - 11:00 pm
Open now
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Hours:
Sun - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 1:00 am
Dining options: Lunch, Late Night, Dinner, Breakfast, Delivery, Reservations

TripAdvisor Reviewer Highlights

Read all 474 reviews
Visitor rating
  • 141
    Excellent
  • 138
    Very good
  • 88
    Average
  • 56
    Poor
  • 51
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Not bad at all

Great burger place, friendly staff. It can get very busy and so can be a bit noisy. We visited during an afternoon two weeks ago when there was a huge table of new parents and babies. Not conducive to a nice lunch with a couple of friends. Never mind, food was very pleasant.

3 of 5 starsReviewed August 16, 2015
BriNig
,
London
Good for:
  • Families with children
  • Dining on a budget
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474 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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  • Any
English first
Edinburgh, United Kingdom
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed August 23, 2015

Went here with two friends, wouldn't recommend it. Service was friendly but the food isn't very good. The menu lets you add 'extras' to your burger, so I chose to add onions to mine and was told it couldn't be done...the chef couldn't do it or the chef couldn't be bothered? I'd go with the latter. All three of us... More 

Was this review helpful? Yes
venue_support, General Manager at Ketchup, responded to this review

hi and thanks for taking the time to leave a review. I am so sorry that you're last visit you felt that the food was so poor - I can assure you that this is by no means the standard of service we hold ourselves to! I'd like to discuss this with you further and so if you could call... More 

Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 18, 2015

We popped in here for lunch and thoroughly enjoyed the burgers, onion rings and strawberry milkshake. Staff were very friendly and attentive. Would definately recommend it here.

Was this review helpful? Yes
venue_support, General Manager at Ketchup, responded to this review

Hi Lesley and thanks for taking the time to leave such a great review! We are so pleased you enjoyed your time when you were here - I've passed on your kind words to staff who will be thrilled that you had such a nice time. Thanks Ketchup More 

Birmingham, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2015

I write this review somewhat reluctantly, as this place was a favourite of mine.....on every occasion, including this one, my hamburger was delicious. So why is this review a negative one? Well.....my girlfriend s chicken burger was bland and tasteless- what you'd expect from Macdonalds on an off day, NOT what I expect for £8.95 excluding fries! And the signature... More 

Was this review helpful? Yes
London
Level Contributor
183 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed August 16, 2015

Great burger place, friendly staff. It can get very busy and so can be a bit noisy. We visited during an afternoon two weeks ago when there was a huge table of new parents and babies. Not conducive to a nice lunch with a couple of friends. Never mind, food was very pleasant.

Was this review helpful? Yes
venue_support, General Manager at Ketchup, responded to this review

Hi BriNig and thanks for taking the time to leave a review. I'm sorry that you felt the venue was so noisy - we are family friendly and so we'll often get tables with large families as the kid's can't get enough of the Ketchup burgers! We're glad you enjoyed the burgers - and remember we're open until 1am at... More 

1 review
1 of 5 stars Reviewed August 12, 2015

Very disappointed with the food - did not freshly cooked. Burgers served alone and chips were extra! Don't expect to pay 30+ pounds for 3 lonely burgers.

Was this review helpful? Yes
venue_support, General Manager at Ketchup, responded to this review

Hi Joolz and thanks for taking the time to leave feedback for Ketchup! I',m so sorry that you were so disappointed whilst in Ketchup - I have passed all of your feedback to the team and kitchen and can assure you any issues will be addressed immediately. We hope this won't deter you from visiting our venue in the future.... More 

Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2015

Enjoyed a delicious burger. Friendly staff and a bright and cheery atmosphere. Does what it says on the packet.

Was this review helpful? Yes
venue_support, General Manager at Ketchup, responded to this review

Hi Nadine and thanks for leaving such a great review for Ketchup West End! We are so pleased you enjoyed your time whilst in the venue - we've got a whole lot coming up in the next few months so be sure to pop in next time you're on the Lane! Thanks Ketchup More 

Cheltenham, United Kingdom
Level Contributor
49 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 11, 2015

If you have one of those "I could murder a burger" moments in Glasgow, "Ketchup" offers an answer. It is unpretentious, brisk, and bright with a happy vibe - not least because of the terrific staffs. Ate dinner here with wife and daughter, and the meals were excellent - perfectly cooked burgers of a high quality across a range of... More 

Was this review helpful? Yes
venue_support, Manager at Ketchup, responded to this review

Hi! Thanks for taking the time to review your trip, So glad to hear your family enjoyed their meal. We definitely know that "I could murder a burger" feeling, it happens to us abound twice a day! In regards to the wine, We are currently reviewing our drinks choices and this is some really valuable feedback so thank you, and... More 

Glasgow, United Kingdom
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 8, 2015

Been here a few times and have yet to be too taken aback. The burgers are fine but nothing special, only really worth going if you can get a 241 deal. I'm sorry but with the competition in burger restaurants in Glasgow ketchup aren't meeting the mark.

Was this review helpful? Yes
venue_support, Manager at Ketchup, responded to this review

Thank you for your feedback, We work very hard with the chefs to provide fresh, quality, and fun burgers, sides and milkshakes for our customers. We take all feedback seriously and I will pass your comments on to the team. Thanks Ketchup More 

2 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 7, 2015

Visited today for first time. The burger do not much menu description, taste horrible without any spices or taste.side coleslaw salads was too old out of date and smelly. I spend there no more then 30min and I see waitress was taking back burgers to the chef 2-3 times coz customers was not happy . Never will advice no one... More 

Was this review helpful? Yes 1
venue_support, Manager at Ketchup, responded to this review

Hi Nelitukas! Thank you for reviewing your visit with us, I'm very sorry to hear that the food was not to your liking, We get lots of feedback from our customers and the majority of it is very positive, however we take all feedback very seriously and I'm very sad to hear your visit was not a positive one. I... More 

London, United Kingdom
Level Contributor
83 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 4, 2015

Lovely, smiley, "I won't rush you at all" waitress and great choice of burgers etc. Well sized portions and my son's white chocolate milkshake was delicious (not normally my thing at all!) and served in a milk bottle which was fun. Ashton Lane is a little tricky to find when not familiar with the area, but persevere I would say,... More 

Was this review helpful? Yes
venue_support, Guest Relations Manager at Ketchup, responded to this review

What a fantastic review! Thanks, The Ketchup Team More 

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Restaurant Details

Location and Contact Information

  • Address: 44 Ashton Lane, Glasgow G12 8SJ, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Glasgow>  > West End
  • Neighborhood: West End
  • Phone Number: +44 845 166 6011

Price and Cuisine

  • Average Prices: USD 9 - 22
  • Cuisine: American

Restaurant Characteristics

  • Good for: Families with children, Dining on a budget
Open Hours
Sunday
11:00 am - 11:00 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 1:00 am
Saturday
11:00 am - 1:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Ketchup and other visitors
1 question
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Questions? Get answers from Ketchup staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?