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Ketchup

44 Ashton Lane, Glasgow, Scotland (West End)
+44 845 166 6011
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Ranked #574 of 1,748 restaurants in Glasgow
Price range: $10 - $23
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Dining on a budget
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night
Neighborhood: West End
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342 reviews from our community

62% Recommend
    111
    103
    58
    35
    35
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 21, 2014 NEW

My husband and I frequent here whenever we can. The staff, in particular - Jennifer, is super friendly! I have a lot of dietary requirements, and they staff are so accommodating and helpful.

Was this review helpful? Yes
Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
7 restaurant reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 20, 2014 NEW

went here for lunch one afternoon and the burgers are amazing! really tasty but wee bit expensive! To be expected as it is located in ashton lane! would defo still return tho

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venue_support, General Manager at Ketchup, responded to this review

Thanks for your review! Glad you enjoyed your burger, and we hope to see you again soon! Kind Regards, Ketchup Management More

Scotland, United Kingdom
Top Contributor
52 reviews 52 reviews
37 restaurant reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 16, 2014 NEW

Enjoyed our casual family meal here after being let down by a restaurant nearby. Good choice of menu and able to make up your own mix of toppings and accompaniments. Reasonable value although the prices can mount up if not careful. Overall enjoyable and would be happy to return.

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venue_support, General Manager at Ketchup, responded to this review

Thanks for your lovely feedback, glad you enjoyed your experience and we hope to see you back in the near future. Kind Regards Ketchup Management More

Perth, United Kingdom
Contributor
17 reviews 17 reviews
14 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 15, 2014 NEW

First time visiting Ketchup as our friends recommended going. The decor is in an american cafe style, it looks clean and the staff are friendly. The booths are great although you're sat very close to the table. Not much choice on the menu, just burgers or hot dogs which were okay but overpriced as sides were not included. Two of... More

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venue_support, General Manager at Ketchup, responded to this review

Thanks for taking the time to leave us your feedback. Apologies for not having the drinks you ordered in stock. We are currently working on expanding our menu to include a greater variety - still sticking to burgers but more! Hopefully this would entice you to come back and try us again. Also keep your eyes peeled for deals, as... More

Glasgow
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 12, 2014 via mobile

Used to love going to this place. Really disappointed with my recent visit. Menu has a very poor selection, presentation of the food seems cheap and nasty and over-priced for what it now is. Bring back the old menu with the old atmosphere everyone knew Ketchup for

Was this review helpful? Yes 4
venue_support, General Manager at Ketchup, responded to this review

Thanks for taking the time to leave us feedback from your recent trip, and apologies for it not reaching your expectations on this occasion. We are in the process of expanding the menu to include a mixture of old favourites and new treats. I hope these changes would encourage you to come back and try us again in the future.... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2014

As others have said this used to be an excellent place and good value with a good vibe. Visited recently and found the menu trimmed significantly. As others have said, its excessive to ask £9.50 for a burger and then charge more for fries. The burgers we had were excellent in terms of quality and portion size however the additional... More

Was this review helpful? Yes 1
venue_support, General Manager at Ketchup, responded to this review

Thanks for your feedback and I'm glad to hear our burgers didn't disappoint! We are currently in the process of making additions to the menu - adding in some old favourites and popping some new creations on there! While we are at this stage it's great to have customer experiences to work for. We hope you'll be back to see... More

Glasgow
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 11, 2014 via mobile

My boyfriend and I went to ketchup after not having been in a year or so, what a let down! Having no faults in the past the changes they have made in the past 4 months are so have made us not want to go back. For starters the long list of choices has been made to about 8-9 burgers... More

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venue_support, General Manager at Ketchup, responded to this review

Thanks for your feedback, and apologies for your experience not living up to your expectations. We have been listening and chatting to the customers and are currently refreshing the menu. Bringing back some of the old favourites and introducing some new characters to the menu. Whilst doing this we are keeping the new higher quality meat and produce we've got... More

1 review
5 of 5 stars Reviewed August 11, 2014

ketchup is a burger and hotdog type of restraurant. I know someone who doesn't usually like burgers but they love Ketchup burgers. The food is very filling and the service is great. i was served by a waiter called James, who if you ask to have something else instead of the original he will make it happen. I think the... More

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venue_support, General Manager at Ketchup, responded to this review

Thanks for taking the time to leave us your fab feedback! Great to hear we are converting even non-burger eaters!! Lovely to hear James is helping with the decision making - he often gets tasked with picking our lunch too and has and incredibly high success rate! And a little bit of birthday embarrassment is par for the course no?... More

Pandabuddy
Top Contributor
58 reviews 58 reviews
33 restaurant reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 6, 2014

The burgers are way overpriced for what you get. I ordered the southern fried chicken burger, no taste to it at all for 9.50 beyond tasteless, I expect better for this price. The NY deli dog and smokey bacon burger got a thumbs up, the skinny fries were like McDonald's fries nothing special, mozzarella balls were tasteless along with the... More

Was this review helpful? Yes 1
venue_support, Manager at Ketchup, responded to this review

Thanks for taking the time to leave your feedback, I’m disappointed the Southern Fried Chicken Burger wasn’t up to your expectations – this will be looked into and the recipe reviewed if is found to be falling short on flavour. I’ll also ensure the sides are looked into as they should be complimenting the dishes, certainly not falling short. We... More

Glasgow, United Kingdom
Top Contributor
93 reviews 93 reviews
70 restaurant reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed August 3, 2014

Back in my student days I used to come here frequently. It was fairly new, had an exciting and vibrant menu and great atmosphere and was extremely popular. Yes it was quite expensive as you had to buy the fries separately but there was a large selection of burgers all with their own distinct name and identity and you got... More

Was this review helpful? Yes
venue_support, Manager at Ketchup, responded to this review

Thanks for your review and I hope you would accept my apology for your visit not living up to expectations. We are committed to improving the place and are currently in discussions to add more of the old favourites and “ketchup” personality back into the menu. If you would like to discuss your visit further please drop me an email... More

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