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The Pancake Place

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Unit 35 Kingsgate Centre, Dunfermline KY12 7QU, Scotland
01383739258
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Dining options: Lunch, Brunch, Breakfast

TripAdvisor Reviewer Highlights

Read all 71 reviews
Visitor rating
  • 10
    Excellent
  • 13
    Very good
  • 16
    Average
  • 7
    Poor
  • 25
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Consistent poor reviews and management must take notice

Award 3 stars for average as it's slightly above poor I think. The problem with the pancake place is the staff and management I would say. Manager was very abrupt when she saw my children consuming a fruit shoot that wasn't bought on her premises!. Staff kept staring at us and making us feel... read more

3 of 5 starsReviewed August 3, 2015
Jay-Clarke
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71 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Level Contributor
36 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 3, 2015

Award 3 stars for average as it's slightly above poor I think. The problem with the pancake place is the staff and management I would say. Manager was very abrupt when she saw my children consuming a fruit shoot that wasn't bought on her premises!. Staff kept staring at us and making us feel uncomfortable. We ordered 4 cheese toasties... More 

Was this review helpful? Yes 1
Dunfermline, United Kingdom
Level Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 30, 2015

We regularly come here for breakfast after swimming at nearby Carnegie Keisure Centre. Service is efficient - crayons colouring in and word searches for children and good choice for breakfast although don't expect smoothies and croissants! Traditional but filling breakfasts are on offer.

Was this review helpful? Yes
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 20, 2015

Went here today for lunch and the service was awful. When we walked in some woman I think it was the manger shouted over to us "this booth here do" not even a hello or anything. We sat down and it took 10 minutes for someone to take our order then a further 10 minutes for drinks to come out.... More 

Was this review helpful? Yes 2
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 21, 2015 via mobile

We went here for a fathers day meal. The girl that served us look like she was wearing pyjamas (leggings and black tshirt). She didn't seem interested and needed to be reminded we wanted food. We thought though as we are here...... Big mistake. The Mrs ordered Fishnand chips. It looked and tasted as a farm foods meal. I ordered... More 

Was this review helpful? Yes
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 30, 2015

We visited the Pancake Place on Friday afternoon with 2 friends and their children (one 3 years and one 2 months old). My friend discretely asked if we could sit in an upper booth so she would be able to breast feed. We were joined by someone who looked like a manager who very loudly recited the health and safety... More 

Was this review helpful? Yes 1
Livingston, United Kingdom
Level Contributor
17 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 22, 2015

Without doubt THE most disgusting food that I have ever paid hard-earned money for. I am so amazed that this place still has customers, but I guess its only by visiting you know how bad it is. The owner clearly does not care for the business. I had a chicken curry pancake. OMG ! .... SALTY ? ? ?. You... More 

Was this review helpful? Yes 1
Paul M, General Manager at The Pancake Place, responded to this review

Hi, very sorry you didn't enjoy the chicken curry pancake on your recent visit. We do buy in pre cooked chicken breast meat for that particular dish and it is something we could look at. We do buy fresh meat from our butcher for many of the other dishes on our menu but not chicken. The chinese style curry sauce... More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015 via mobile

I visit the Pancake Place regularly and each time I am thrilled with the standard of service and food provided. I visited with my family and the only downfall was not being able to sit in many booths due to needing a highchair. The irn bru was tasting flat but once I spoke to the manager she was very nice... More 

Was this review helpful? Yes 1
Level Contributor
13 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed March 29, 2015

We visited here with our 2 children on a Saturday afternoon. After standing for almost 5 minutes waiting to be seated - while several waitresses and the manager walked by several times without acknowledging us - we should have heard the alarm bells. We ordered our meals and waited....and waited....and waited. After over half an hour our food turned up.... More 

Was this review helpful? Yes 2
Fife
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 15, 2015

The service is a bit slow and disorganised and the food isn't likely to win any awards; however if you are looking for somewhere to eat that isn't a gastro-pub, a franchise or coffee shop then this is an acceptable choice. It is a pity that everything seems to come with chips and I'm sure with a bit of imagination... More 

Was this review helpful? Yes 1
2 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 11, 2015 via mobile

I took my children kids for a treat, when I first walked in, I could sense one member of staff didn't seem happy at all.my kids were being very behaved, but when I went to the toilet, the same lady was very rude to my kids, my son is autistic and got really upset about whatever she said to him... More 

Was this review helpful? Yes 6

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Restaurant Details

Location and Contact Information

  • Address: Unit 35 Kingsgate Centre, Dunfermline KY12 7QU, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Fife  >  Dunfermline
  • Phone Number: 01383739258

Questions & Answers

Questions? Get answers from The Pancake Place staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?