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Aston Hotel

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The Crichton | Bankend Road, Dumfries DG1 4ZZ, Scotland
0044 1387 272410
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TripAdvisor Reviewer Highlights

Read all 49 reviews
Visitor rating
  • 16
    Excellent
  • 12
    Very good
  • 11
    Average
  • 5
    Poor
  • 5
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Could be so much better

We booked this as part of a deal and after 3 calls and 4 emails eventually received a confirmation of booking to my work e-mail address, still could not understand why? I always like a confirmation before I make a long drive to where I am meant to stay! We stayed at this hotel for a weekend in... read more

3 of 5 starsReviewed August 26, 2014
LairdandLady4
,
Billinge, Lancashire
Good for:
  • Reservations
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49 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Nottingham
Senior Contributor
29 reviews 29 reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed October 23, 2014

We booked this hotel through a third party website and were teased with lovely stately pictures of the front of the hotel in a country setting. Unfortunately, once you find you way round to the side entrance of this hotel you are met with a glass and metal box which - both externally and internally - has little in common... More 

Was this review helpful? Yes
Billinge, Lancashire
Top Contributor
160 reviews 160 reviews
70 restaurant reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed August 26, 2014

We booked this as part of a deal and after 3 calls and 4 emails eventually received a confirmation of booking to my work e-mail address, still could not understand why? I always like a confirmation before I make a long drive to where I am meant to stay! We stayed at this hotel for a weekend in July/ August... More 

Was this review helpful? Yes 3
Senior Contributor
43 reviews 43 reviews
16 restaurant reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 17, 2014

The hotel is of a reasonable standard. The rooms are fitted out adequately. The are comfortable and clean. There was a selection of pillows of varying degrees of firmness. Dinner in the restaurant was pleasant. Service was a little slow, but friendly and the food was good. Breakfast was the ubiquitous buffet with a wide selection of cooked and uncooked... More 

Was this review helpful? Yes
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2014

Recently dined here on a Saturday. Was greeted at the door by being told two starters and two mains on the already limited menu had run out. Service was very poor - gruff, disinterested waiting staff. Was sat next to a gas fire displaying a condemned label. Bread rolls had been reheated so many times you could smash a window... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
11 restaurant reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 22, 2014

We stayed at this hotel for a weekend in June and we're very disappointed. The hotel was clean and the room was quite nice, although uncomfortably hot, but the main issue is that the staff are wholly incompetent. We booked online and even though our reservation clearly stated we had already paid, our card was then charged again when we... More 

Was this review helpful? Yes 3
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 20, 2014

We booked at aston hotel and when we arrived it turned out to be a holiday inn. Looks like holiday inn has taken over recently. Rooms were pretty average rooms even with the upgrade to exec suite. A/c wasnt working so rooms were very warm. But rooms were clean and tidy and breakfast was excellent at wheelers restaurant.

Was this review helpful? Yes 1
Hamilton, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2014

Location and grounds, friendly and helpful staff and excellent food at the Marco Pierre White restaurant

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cumbria
Contributor
11 reviews 11 reviews
3 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 13, 2014

What have IHG done to this lovely hotel! If you have stayed here before you will be familiar with the previous layout, where HOTEL guests (rather than restaurant guests) were welcomed through the traditional grand entrance to an open and friendly reception area befitting of the hotel's architecture and grounds. My husband and I (and often my daughter, studying at... More 

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Co.Clare
Contributor
15 reviews 15 reviews
4 restaurant reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 13, 2014

We were staying in this hotel for business meetings and a group of about 10 of us went to dinner in the Marco Pierre White restaurant there. It was awful. The waitress clearly did not want to be there. She was unhelpful and disinterested. She handed out two different menus to the guests at the table which made a mess... More 

Was this review helpful? Yes 5
Edinburgh, United Kingdom
Top Contributor
94 reviews 94 reviews
45 restaurant reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed May 6, 2014

We have enjoyed staying at the Aston a few times but visited Wheelers restaurant for the first time. Dinner was part of the offer package we had booked at the hotel so it was exceptional value. Service was prompt, attentive and friendly. The restaurant is smart but not fussy. Nice linen tablecloths and napkins. The menu was surprisingly unfussy and... More 

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Restaurant Details

Location and Contact Information

  • Address: The Crichton | Bankend Road, Dumfries DG1 4ZZ, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Dumfries and Galloway  >  Dumfries
  • Phone Number: 0044 1387 272410

Price and Cuisine

  • Average Prices: USD 31 - 41

Questions & Answers

Questions? Get answers from Aston Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?