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Custom House Restaurant

Certificate of Excellence
$$
Irish, Continental, Contemporary
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Queens Quay | Custom House Street, Derry BT48 7AS, Northern Ireland
+44 28 7137 3366
Website
Today
12:00 pm - 9:30 pm
Open now
See all hours
Hours:
Sun 12:00 pm - 9:00 pm
Tue - Sat 12:00 pm - 9:30 pm
Dining options: Breakfast/Brunch, Lunch, Dinner, Delivery, Late Night
Good for:
Romance
Large groups
Doing business
Local cuisine
Special occasions
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 351 reviews
Visitor rating
  • 187
    Excellent
  • 85
    Very good
  • 23
    Average
  • 29
    Poor
  • 27
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Fantastic service, food and location.

I attended a private party in the Ballroom of Custom House on Saturday last. It's on the top floor of the building, accessible by lift or the stairs, and had lovely views of the River Foyle and the Peace Bridge. We were greeted on arrival by a very pleasant staff member who led us to the bar to... read more

4 of 5 starsReviewed March 2, 2015
SunworshipperDonegal
,
Donegal
Good for:
  • Romance
  • Large groups
  • Doing business
  • Local cuisine
  • Special occasions
  • Entertaining clients
  • Breakfast/Brunch
  • Lunch
  • Dinner
  • Delivery
  • Late Night
Add Photo Write a Review

351 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Donegal
Contributor
19 reviews 19 reviews
7 restaurant reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 2, 2015 NEW

I attended a private party in the Ballroom of Custom House on Saturday last. It's on the top floor of the building, accessible by lift or the stairs, and had lovely views of the River Foyle and the Peace Bridge. We were greeted on arrival by a very pleasant staff member who led us to the bar to wait. After... More 

Was this review helpful? Yes 4
Derry, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 21, 2015

I visited Custom House 2 weeks ago with 4 friends who travelled quite a distance to meet up after not seeing each other for some time. On arrival at 7.30pm we sat in the bar with a drink for 10 mins before being shown to our seats in the main restaurant. We promptly ordered our meal and drinks shortly after... More 

Was this review helpful? Yes 6
Derry, United Kingdom
Contributor
19 reviews 19 reviews
10 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015 via mobile

Went before Christmas, lots of Christmas parties. Our food was cold and when we sent it back it came out Luke warm. Hit and miss in this restaurant

Was this review helpful? Yes
Belfast, Maine
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 14, 2015

Thank you Bobbi. We had a lovely night in surroundings which are reminiscent of the Merchant hotel. Excellent food and great service. Steaks were very good and excellent value for money. Will return. All the best for the future. J&Z

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 13, 2015 via mobile

Having had a previous visit for dinner which have previously reviewed we returned today with gift vouchers to try lunch . Thankfully it was a totally different experience . Food was delicious - we both had chilli chicken pitta with stir fried vegetables and sides of chilli and sour cream potatoes and a mash . Excellent value , excellent service... More 

Was this review helpful? Yes
Antrim, United Kingdom
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 8, 2015

Five of us were booked in last Saturday night for friendly night together our experience was not pleasant. The table was booked for 7.30, we were shown to our table at 7.45 and we ordered our starters and drinks they arrived quite promptly our main course was ordered. We waited and waited at 9 30 we managed to get the... More 

Was this review helpful? Yes 11
Covington, Kentucky
Contributor
16 reviews 16 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

I opted for a dinner at the Custom House, taking advantage of their "early bird menu" (1 course for 13.99 pounds, 2 for 16.99, 3 for 19.99), which runs from 5p-7p. Outstanding - service, food, atmosphere, everything.

Was this review helpful? Yes
Rachael H, Public Relations Manager at Custom House Restaurant, responded to this review

Dear 21st_cent_explorer, Thank you for your great review. We're delighted to learn that you enjoyed your early bird meal with us. I will certainly pass your kind comments onto our kitchen and restaurant teams. We hope that if you're ever in Derry again that you'll pay us a visit! Kind regards, Rachael More 

Milford, Ireland
1 review
5 of 5 stars Reviewed January 28, 2015

Had lunch here today 28th of January. Have to say best lunch I have had in a long time. I don't often write reviews on trip adviser but it was that good I am still in the restaurant writing it couldn't help myself. If you what a well priced delicious lunch then look no further. If I could give it... More 

Was this review helpful? Yes
Rachael H, Public Relations Manager at Custom House Restaurant, responded to this review

Dear Johnckee, Thank you for your lovely review. We are thrilled to hear that you enjoyed your lunch with us. I will certainly pass your kind comments onto our kitchen and restaurant teams. We hope to see you again soon. Kind regards, Rachael More 

Derry, Northern Ireland
Top Contributor
95 reviews 95 reviews
38 restaurant reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed January 21, 2015

Eleven of us were booked in last week for lunch in what used to be the 'library' and is now a private dining room. We knew the restaurant had been refurbished since our last visit. Because of the atrocious weather we had to cancel and I was most impressed with Mathew who had walked two miles to get into work.... More 

Was this review helpful? Yes 1
Rachael H, Public Relations Manager at Custom House Restaurant, responded to this review

Dear fionnualag, Thank you for your lovely review. We're thrilled to hear that you enjoyed your recent lunch with us. I'll be sure to pass on your kind comments to our kitchen and restaurant team and especially to Matthew. We look forward to seeing you again for dinner. Kind regards, Rachael More 

st johnston
Reviewer
4 reviews 4 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 20, 2015

Went to custom house on saturday night last for a birthday dinner.Waited at least 45 for a bread starter.Then a further hour ( after asking what was taking so long) for our main which came cold.2 of us sent our dinners back while the other ate their cold food because we had waited so long.No explanation as to why our... More 

Was this review helpful? Yes 4
Rachael H, Public Relations Manager at Custom House Restaurant, responded to this review

Dear Tradoc, Thank you for your review. We were most disappointed to hear about your recent visit to Custom House. Firstly I would like to sincerely apologise about the length of time it took for both courses to arrive. Quite frankly I’m embarrassed that your bread starter took 45 minutes; under no circumstance should that order take so long- I... More 

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Restaurant Details

Location and Contact Information

  • Address: Queens Quay | Custom House Street, Derry BT48 7AS, Northern Ireland
  • Location: Europe  >  United Kingdom (UK)  >  Northern Ireland  >  County Londonderry  >  Derry
  • Phone Number: +44 28 7137 3366

Price and Cuisine

  • Average Prices: USD 6 - 31
  • Cuisine: Irish, Continental, Contemporary

Restaurant Characteristics

  • Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Open Hours
Sunday
12:00 pm - 9:00 pm
Tuesday
12:00 pm - 9:30 pm
Wednesday
12:00 pm - 9:30 pm
Thursday
12:00 pm - 9:30 pm
Friday
12:00 pm - 9:30 pm
Saturday
12:00 pm - 9:30 pm

Questions & Answers

Questions? Get answers from Custom House Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?