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Custom House Restaurant

Queens Quay | BT47 7AS, Derry, Northern Ireland
02871 373366
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Ranked #34 of 136 Restaurants in Derry
Certificate of Excellence 2014
Price range: $8 - $39
Cuisines: Contemporary
Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Delivery, Late Night
Restaurant details
Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Delivery, Late Night
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310 reviews from our community

79% Recommend
    172
    74
    19
    23
    22
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Ireland
Contributor
19 reviews 19 reviews
10 restaurant reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 27, 2014 NEW

Excellent the entire way through for us - the meet and greet at the bar was excellent, they knew who to expect at the top of the stairs. Starter, main and dessert were just superb - the creme brulee was the best ever! Wasn't offended by the price either - I've paid more for lesser experiences unfortunately. Excellent, felt like... More

Was this review helpful? Yes 3
Barnsley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2014

Overall I would recommend this restaurant. The building is gorgeous and makes for a perfect setting for a romantic meal. Our food was good and of the standard you would expect for the price. There was a good variety on offer on the menu and we were pleased with the taste and presentation. The service was average. We had 3... More

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Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi MrsGreen003, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. We are very proud of our lovely building and we're thrilled that you share the same opinion. I will certainly pass your kind comments on to the kitchen team. I was most disappointed to hear about the inconsistency with your... More

Londonderry
Contributor
17 reviews 17 reviews
9 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 16, 2014

The whole meal was wonderful. The staff were all so friendly and helpful. We came out no painfully full , but somewhat satisfied to enjoy the rest of the night, no matter what it would entail of. Food was suberb, now hoping I get gift vouchers here for christnas. Reccomend it 100%

Was this review helpful? Yes
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi Wackyoworld3, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the restaurant and kitchen team. We do hope you will get the opportunity to visit us again soon. Kind Regards, Mehawl More

Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

After reading some of the mixed reviews I was not expecting to visit custom house but due to a invitation from friends I found myself in coustom house and was very impressed by the the building and surroundings the staff where very welcoming and helpful service was fine and the food was excellent as I had my reservations I was... More

Was this review helpful? Yes 1
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi Deemein, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the restaurant and kitchen team. We do hope you will get the opportunity to visit us again. Kind Regards, Mehawl More

Ireland
Reviewer
4 reviews 4 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 10, 2014

This restaurant has gone down hill, service not great , all staff seem to have changed, Food cold and not great, presentation not good, All lights on in restaurant, very bright, playing dance music as we ate!, Price does not reflect the quality of food or presentation value for money or variety or choice. Desert was just goo and not... More

Was this review helpful? Yes 4
Custom_House_Manager, General Manager at Custom House Restaurant, responded to this review

HI Thank you for your review ,we at Custom House appreciate feedback from all our customers, I am disappointed that your visit was not a good experience but I assure you we do strive for customer satisfaction I will be looking into the service on the evening of your visit .and I will pass your review on to my staff... More

Bangor Northern Ireland
Top Contributor
51 reviews 51 reviews
35 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 10, 2014

Advised to try this restaurant by our concierge for lunch and we were extremely pleased with our experience.A great project in the refurbishment of the old Customs House to deliver a very tasteful and relaxed decor and ambiance. The staff were very welcoming and knowledgeable of their product.A very good range on the lunchtime menu and also the supper one... More

Was this review helpful? Yes
Custom_House_Manager, General Manager at Custom House Restaurant, responded to this review

HI Many thanks for your review we at Custom House appreciate all reviews from our customers Once Again many thanks and we hope to see you again soon Regards Mehawl @ Custom House More

Fahan, Ireland
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 8, 2014

Visted for lunch and ordered the soup to start, and the roast chicken for me and my friend had burger. Firstly staff was a young fellow very attentive and lovely took our order. Soup first was lovely. Next my roast chicken arrived and with it my side which I choose mash potatoes. I was slightly annoyed as the roast chicken... More

Was this review helpful? Yes 2
Custom_House_Manager, General Manager at Custom House Restaurant, responded to this review

Hi Thank you for your review I,m sorry you were disappointed on your visit I will pass your review onto the head chef We appreciate your feedback and thank you for taking time to post your review we need all types of feedback to progress we do hope you return to our restaurant and we assure you that your next... More

Co Antrim
Contributor
20 reviews 20 reviews
13 restaurant reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 7, 2014

Called into Custom House after a visit to the peace bridge, the staff were friendly , the food and décor excellent , definitely worth a visit.

Was this review helpful? Yes
Galway, Ireland
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 6, 2014 via mobile

Took abou two hours to get two courses and when the hot starter arrived it was cold and that topped by cold main course. One of party asked for med. Rare stake and it arrived red rare. Asked for it to be cooked more and it came back just re heated. Would not be going back and wonder how this... More

Was this review helpful? Yes 1
Coleraine
Contributor
19 reviews 19 reviews
16 restaurant reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 29, 2014

This is a great choice for lunch. The food is really appetising and well presented. The price is very reasonable and the staff friendly and helpful. The seating is comfortable also. This is another place I will definitely revisit - for the delicious Thai fishcakes! My friends had the pork belly and were pleased with it also. The garlic fries... More

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