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Custom House Restaurant

Queens Quay | BT47 7AS, Derry BT48 7AS, Northern Ireland
+44 28 7137 3366
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Ranked #32 of 137 Restaurants in Derry
Certificate of Excellence 2014
Price range: $8 - $39
Cuisines: Contemporary
Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Delivery, Late Night
Restaurant details
Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Delivery, Late Night
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315 reviews from our community

Visitor rating
    176
    74
    19
    23
    23
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Derry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014 NEW

I always frequent back to this restaurant. The staff is always so helpful and very accommodating. No waiting around for a table either! The food is absolutely gorgeous you are always guaranteed a 5 star meal, i could never find a fault with it at all. By far the best restaurant in the city, definitely worth a try!!

Was this review helpful? Yes
Mehawl J, Manager at Custom House Restaurant, responded to this review

Dear AnnaHarley_10, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to our chefs. We do hope you will get the opportunity to visit us again soon. Kind Regards, Mehawl More

Derry, United Kingdom
1 review
5 of 5 stars Reviewed September 13, 2014 NEW

Took my father in for his 80th birthday and was greeted by a lovely waitress, very chatty and welcoming, who took us upstairs to a nice table by the window. The menu had a great selection to cater for all especially my father who is a picky eater. The food was beautifully presented and not one piece of food was... More

Was this review helpful? Yes
Mehawl J, Manager at Custom House Restaurant, responded to this review

Dear seanie16, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the restaurant and kitchen teams. We hope you and your father will get the opportunity to visit us again soon. Kind Regards, Mehawl More

County Londonderry, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 12, 2014

I was at this place for a dinner as part of a meeting the venue itself was quite pleasant however that was quickly diminished by the tasteless food coupled with awful service. tTe meal was to begin around 8pm many of the dinners waitied more than 20 mins on their starters some had finished and others had not been served;... More

Was this review helpful? Yes 2
Mehawl J, Manager at Custom House Restaurant, responded to this review

Dear food f, We were most upset and disappointed to hear that Custom House did not live up to your expectations. I would appreciate you getting back to me with the date and booking name when you visited. I sincerely apologise about the speed of our service and that your meal fell short of our normal standards. Although we realise... More

London, United Kingdom
Top Contributor
383 reviews 383 reviews
114 restaurant reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed September 7, 2014

We were in Derry for the night and after researching online for a good place to eat, we settled on the Custom House Restaurant. We tried to make a booking, however were told booking reservations were full and it would be better to simply show up when we wanted a table but to be prepared to wait. We arrived at... More

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Mehawl J, Manager at Custom House Restaurant, responded to this review

Dear VagabondDuo, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the kitchen team. I was most disappointed to hear about the length of time you had to wait for your meal. My apologies that it fell short of our normal standards.... More

Ireland
Contributor
14 reviews 14 reviews
7 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 6, 2014

A lovely old building, beautifully restored. Dropped in for a late lunch about 3 pm, had two daily specials in the bar area. Very comfotable, exceptionally friendly service and very tasty food.

Was this review helpful? Yes
Mehawl J, Manager at Custom House Restaurant, responded to this review

Dear AMEtraveller, Thank you for your lovely review. I am delighted to hear you enjoyed your lunch at Custom House. I will certainly pass your kind comments on to our chefs and waiting staff. We do hope you will get the opportunity to visit us again soon. Kind Regards, Mehawl More

Ireland
Senior Contributor
21 reviews 21 reviews
12 restaurant reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 27, 2014

Excellent the entire way through for us - the meet and greet at the bar was excellent, they knew who to expect at the top of the stairs. Starter, main and dessert were just superb - the creme brulee was the best ever! Wasn't offended by the price either - I've paid more for lesser experiences unfortunately. Excellent, felt like... More

Was this review helpful? Yes 3
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Dear 2Adults2KidsIreland, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to our team of chefs. We do hope you will get the opportunity to visit us again soon. Kind Regards, Mehawl More

Barnsley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2014

Overall I would recommend this restaurant. The building is gorgeous and makes for a perfect setting for a romantic meal. Our food was good and of the standard you would expect for the price. There was a good variety on offer on the menu and we were pleased with the taste and presentation. The service was average. We had 3... More

Was this review helpful? Yes
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi MrsGreen003, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. We are very proud of our lovely building and we're thrilled that you share the same opinion. I will certainly pass your kind comments on to the kitchen team. I was most disappointed to hear about the inconsistency with your... More

Londonderry
Contributor
17 reviews 17 reviews
9 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 16, 2014

The whole meal was wonderful. The staff were all so friendly and helpful. We came out no painfully full , but somewhat satisfied to enjoy the rest of the night, no matter what it would entail of. Food was suberb, now hoping I get gift vouchers here for christnas. Reccomend it 100%

Was this review helpful? Yes
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi Wackyoworld3, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the restaurant and kitchen team. We do hope you will get the opportunity to visit us again soon. Kind Regards, Mehawl More

Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

After reading some of the mixed reviews I was not expecting to visit custom house but due to a invitation from friends I found myself in coustom house and was very impressed by the the building and surroundings the staff where very welcoming and helpful service was fine and the food was excellent as I had my reservations I was... More

Was this review helpful? Yes 1
Custom_House_Manager, Manager at Custom House Restaurant, responded to this review

Hi Deemein, Thank you for your lovely review. I am delighted to hear you enjoyed your meal in Custom House. I will certainly pass your kind comments on to the restaurant and kitchen team. We do hope you will get the opportunity to visit us again. Kind Regards, Mehawl More

Ireland
Reviewer
4 reviews 4 reviews
3 restaurant reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 10, 2014

This restaurant has gone down hill, service not great , all staff seem to have changed, Food cold and not great, presentation not good, All lights on in restaurant, very bright, playing dance music as we ate!, Price does not reflect the quality of food or presentation value for money or variety or choice. Desert was just goo and not... More

Was this review helpful? Yes 5
Custom_House_Manager, General Manager at Custom House Restaurant, responded to this review

HI Thank you for your review ,we at Custom House appreciate feedback from all our customers, I am disappointed that your visit was not a good experience but I assure you we do strive for customer satisfaction I will be looking into the service on the evening of your visit .and I will pass your review on to my staff... More

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