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The Coffee House

Unit 1a, Atlantic Quay | 100-114 Strand Road, Derry BT48 7NR, Northern Ireland
02871370302
Website
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Ranked #77 of 134 restaurants in Derry
Price range: $3 - $11
Cuisines: Café, Soups, Family Fare, Sandwiches
Dining options: Breakfast/Brunch
Restaurant details
Dining options: Breakfast/Brunch
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56 reviews from our community

58% Recommend
    25
    8
    9
    3
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Londonderry Northern Ireland
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 11, 2014

Last Wed 5th Mar 2014 while walking the dog I decided to stop and have a coffee and something to eat at your premises. I had done this 5/6 times before and felt when I went to the door with the dog and asked for something to eat outside some staff took their time about acknowledging the fact I was... More

Was this review helpful? Yes 1
Londonderry, Northern Ireland, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2013

Its annoying when people put false,untrue and unjustifed comments on tripadvisor. The STAFF,FOOD and LOCATION is the best in Derry. My wife and I have always been welcomed with a smile and a friendly hello. How you can tell how great The Coffee House is by the repeat business and regular customers return not just week by week but day... More

Was this review helpful? Yes 1
Derry, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 17, 2013

So surprised that the staff in this coffee shop as so aloof. They seem stressed and under pressure, with no time to make the customers feel welcome. The Coffee House is in a good location and the food is decent - shame the unfriendly staff let them down.

Was this review helpful? Yes 5
TheCoffeeHouse, Owner at The Coffee House, responded to this review

somersetbint, Thanks for taking the time to lodge a review on TripAdvisor - and choosing us as your first. Any coffee shop or cafe owner that isn't under pressure probably isn't busy, ensuring we can cover our costs, pay to employ our local staff and take home a wage to cover the bills certainly focuses the mind .. it's a... More

Derry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013 via mobile

My husband and I have been coming to the Coffee House regularly since it opened 3yrs ago. Great location, beautiful freshly made food and delicious coffees. We have found the staff very pleasant, accommodating and helpful no matter house busy they are and what a busy wee place this is. We get withdrawal symptoms if we haven't been in a... More

Was this review helpful? Yes
TheCoffeeHouse, Owner at The Coffee House, responded to this review

Yumplum (where do you guys get these names from :) ) Many thanks for taking the time to review us on Tripadvisor, it's rare that we get our regulars making comments here, which is fine, if you're a regular then we know you're happy with us - and that's what we're here for. As always, its the genuine positive comments... More

Derry, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 9, 2013

Have visited here for past 5-6 sat mornings with my friend, you would think the staff would make an effort to get to know the regulars, even a smile is too much to ask for, not even hello, how are you, def not made to feel welcome! Despite being located next to sainsburys for some reason stocking skimmed milk seems... More

Was this review helpful? Yes 1
TheCoffeeHouse, Owner at The Coffee House, responded to this review

pmad59, Thanks for taking the time to review us, it's the first time we think we've been tag teamed. Saturday and Sunday are our very busiest days of the week (we're sure you noticed) with hundreds of regular customers coming and going, our staff are fully focused on making sure the flow of service is kept moving so we don't... More

Derry, United Kingdom
Contributor
14 reviews 14 reviews
4 restaurant reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 8, 2013 via mobile

I am sorry to say I too find the staff at the Coffee House unpleasant. I have been there 4 Saturdays in a row and am quite a pleasant person. My friend and I have both commented on this that a smile or a nice mannerly comment wouldn't go amiss ....(what a nice day, what a horrible day how are... More

Was this review helpful? Yes 2
TheCoffeeHouse, Owner at The Coffee House, responded to this review

mary4444, As always, thanks for taking the time to review us, we're glad that you enjoy our coffee and we're sorry that our staff didn't ask you about the weather. Our 'skinny' latte's are made with semi skimmed milk, based on feedback the majority of our customers prefer this (as do you by the sound of things) Regards Karen &... More

Eglinton, Northern Ireland
Contributor
20 reviews 20 reviews
14 restaurant reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 6, 2013

Unwelcoming staff who gave me the impression that it was a trouble to serve me spoilt my visit to this spot. They could do well by visiting the sandwich company where service is friendly and welcoming. On another negative they do not have any pineapple available for sandwich or pannini, surely a small tin of pineapple could be on hand???... More

Was this review helpful? Yes 2
TheCoffeeHouse, Owner at The Coffee House, responded to this review

milliemooe, Thanks for taking the time to review us on Tripadvisor, we're sorry to hear that you think our staff are unwelcoming .. not knowing the detail of why you left with this impression unfortunately means we're unable to comment or deal with it. We're more confused by your other comment regarding pineapple, in the 3 years we have been... More

Northern Ireland
Contributor
12 reviews 12 reviews
6 restaurant reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

I've been a regular at the coffee house since it opened and just so happened to look at their trip advisor page. I've always found it a great spot with good food & coffee and friendly staff. Pretty shocked that other people don't find the same! I have to say that I find some of the recent negative reviews on... More

Was this review helpful? Yes
TheCoffeeHouse, Owner at The Coffee House, responded to this review

thepheasantplucker (nice name), Many thanks for taking the time to review us on Tripadvisor, we're glad you enjoy what we have to offer and that you have supported us since opening .. we're not really in a position to comment on whether reviews are genuine or not on Tripadvisor, not much we can do really aside from maintain our dignity... More

Derry, United Kingdom
Top Contributor
54 reviews 54 reviews
32 restaurant reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 17, 2013 via mobile

I had previously been unimpressed when I visited the cofee house and as a regular trip adviser reviewer had stated this on two posts. However I did return yesterday as I feel everywhere deserves a chance to improve and they have. The food was never the issue and we enjoyed some delicious traybakes. However the service from the staff and... More

Was this review helpful? Yes 1
TheCoffeeHouse, Owner at The Coffee House, responded to this review

Derry055, Many thanks for this follow up review, it was a real pleasure to read and has been passed on to all our staff to read and take credit from. We definitely hit a 'patch' where service became a problem, but made a big effort to take onboard the feedback from Tripadvisor (no matter how painful it was to read)... More

derry city
Contributor
17 reviews 17 reviews
14 restaurant reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 8, 2013

called in monday morn 8th july at 10 30am with my wife for a coffee and ice cream as it was about 23 degrees,some scattered tables outside with no menus on them.ordered coffee and asked for the icecream sorry we dont do ice cream,o.k. two coffees,they were placed on a tray and i had to carry them outside myself,not nice... More

Was this review helpful? Yes 2
TheCoffeeHouse, Owner at The Coffee House, responded to this review

Thanks for taking the time to review us on Tripadvisor, however, your review has confused us a little .. lets go through this step by step. We don't sell ice cream, we've never sold ice cream in the 3 years we've been open, we don't advertise that we sell ice cream and we have no plans to sell ice cream,... More

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