DerryWalker, Thanks for making The Coffee House your first Trip Advisor review, and again disheartening to know that you'd been a very regular customer but felt it necessary to only review us negatively, we have to say it's extremely unusual to know that a customer who was so regular was not acknowledged by us, we're so shocked we're not even... More

MariaN859, Excellent, another positive review from an established, Senior Trip Advisor reviewer, seems you enjoy your coffee shops and cafes so we're glad that you liked what we have to offer .. hopefully we'll start getting the weather to make use of our brand new outside seating, there truly is no better place to sit in Derry when the sun... More

Sandra B, Yahoo .. a positive review from a well established, top contributor, Trip Advisor reviewer. On this occasion we don't feel we need to write a book to respond .. comments like this truly do have an uplifting affect on our entire staff and is what we went into business for .. glad you enjoy what we have to... More

drogers747, Thanks for making The Coffee House your first Trip Advisor review .. as a business we don't do Fry's (apologies, there's no other way to put it even if we were computers :) ) .. we do grilled bacon and sausages and poached or scrambled eggs as our healthy breakfast menu up until 11:30, we can only assume you... More

doorbadgers, Thanks for taking the time to review The Coffee House, we're obviously disappointed that you're not happy with our menu, and are always open to customer suggestions for things they would like to see .. good examples have been the recent requests for fresh fruit which we have sourced, bringing back the homemade tealoaf, requests to get Karen's Beetroot... More

Thanks Freddie, we very much appreciate your support. Regards Karen & Caroline. More

Inishowen, Thanks for taking the time to review The Coffee House, obviously it's disheartening to read your comments as you've advised you were a regular customer but felt it necessary to only review us when an incident occurred. In this instance we may well be victims of our own success, Sundays are without doubt our busiest day of the week... More

Angela, thanks for taking the time to review The Coffee House, we're obviously on a bad run in 2013 with regards to reviews on Tripadvisor which we are trying to address, given the time and date of your review we will assume that you were Ash60's friend, and we hope that our response to Ash goes some way to providing... More

Ash60 Thank you for taking the time to review our business, we're genuinely sorry that you felt embarrassed at being asked to join the service queue prior to taking a table, that certainly was not our intention. Our explanation on why we request customers to be served first prior to taking a table was obviously not given to you appropriately,... More