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Pettigrew Tea Rooms

Certificate of Excellence
$$
French, Bistro, Cafe, British, Welsh
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West Lodge, Castle Street | Bute Park and Arboretum, Cardiff CF10 1BJ, Wales
+44 29 2023 5486
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Today
8:30 am - 5:30 pm
Closed now
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Hours:
Mon - Fri 8:30 am - 5:30 pm
Sat - Sun 9:00 am - 6:00 pm
Dining options: Lunch, Breakfast, Brunch, Quick Bites, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Digital Payments, Highchairs Available, Outdoor Seating, Reservations, Seating, Takeout, Waitstaff, Wheelchair Accessible
Description: Pettigrew Tea Rooms are housed in the beautiful 19th Century West Lodge in...
Pettigrew Tea Rooms are housed in the beautiful 19th Century West Lodge in the heart of Cardiff. This quintessentially British tea house is open seven days of the week serving, fresh lunches and delicious homemade cakes, all served alongside a wonderful selection of loose leaf teas. Join us for a light lunch or why not sample our full Afternoon Tea in peaceful surroundings, before a stroll through Cardiff's stunning Bute Park. A must for all visitors to the Capital City of Wales.
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TripAdvisor Reviewer Highlights

Read all 642 reviews
Visitor rating
  • 506
    Excellent
  • 100
    Very good
  • 27
    Average
  • 5
    Poor
  • 4
    Terrible
Rating summary
  • Food
    5 of 5 stars
    Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Breakfast

Lovely environment, great service and delicious food! Price is fair and all the options look good and very original. We went there for breakfast, but definitely a good place during all day!

5 of 5 starsReviewed August 25, 2015
Erika T
,
Sao Paulo, SP
Good for:
  • Special occasions
  • Scenic view
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642 Reviews from our TripAdvisor Community

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Date | Rating
  • Dutch first
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English first
Blackwood, New Jersey
2 reviews
3 of 5 stars Reviewed August 31, 2015 NEW

Very busy tea rooms but didn't wait more than 10 min.staff very friendly and helpful .Good choice of food we had the afternoon tea ,sandwiches nothing special and no taste to the Scone's my husband had the carrot cake which he said was delicious but I opted to bring my lemon drizzle cake home which the staff happily provided a... More 

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Haxby York
Level Contributor
15 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 30, 2015 NEW

Judging from everyone else's comments, I think we just caught this tearoom on an off day. It took a very long time, standing outside waiting to be seated for anyone to acknowledge us. Wait staff were running from table to table serving food, but no one took the time to greet us and tell us someone would help us. So... More 

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Sao Paulo, SP
Level Contributor
48 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 25, 2015 NEW

Lovely environment, great service and delicious food! Price is fair and all the options look good and very original. We went there for breakfast, but definitely a good place during all day!

Was this review helpful? Yes
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Lovely to hear that you enjoyed your breakfasts with us at Pettigrews, thanks for the great comments. If you are in the area do pop back and see us, we serve delicious lunches, cakes and cream teas too! Amy and Team. More 

Leicestershire, United Kingdom
1 review
5 of 5 stars Reviewed August 24, 2015

We have visited here a few times and have always found the staff to be lovely, the cakes scrummy and the atmosphere to be very relaxing. The cooked breakfast is very tasty. We love the vintage theme and it's nice to sit outside on a sunny day overlooking the park. We chose to come here for Afternoon Tea after our... More 

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PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Thanks for taking the time to write some lovely comments about us and thank you for coming back to us. It’s lovely to hear that you were able to visit us for your Daughter’s graduation to make the day that extra bit special. We always try to cater for guests no matter what the special dietary requirements are, we have... More 

Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 20, 2015

This is a fantastic place to go for afternoon tea, or just coffee and cake- if you're lucky enough to get a table. The cakes are homemade and the choice is usually extensive. Staff are friendly and service is very good.

Was this review helpful? Yes
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Thanks for your wonderful comments about us, we are proud to be as busy as we are and love what we do! Do come back again, on the odd occasion that we can’t find you a table straight away there is only ever a short wait in our Gift Shop. Amy and Team. More 

Level Contributor
63 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 19, 2015

Getting together over afternoon tea is making a return to our favorite pastimes. This place is well staffed, providing great service. The selection of cakes is superb. Choice of hot drinks a plenty and you can opt for a la carte if you don't fancy the tiered treat. Situated in the park but also right by a street entrance. Convenient.p

Was this review helpful? Yes
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Afternoon Tea has become very popular and we are proud to boast such a great one at Pettigrew Tea Rooms, we are just as good for our wide variety of loose leaf teas and other hot drinks also, we are now making Chai Lattes which taste delicious! Do come back again if you are in the area. Amy and Team. More 

Birmingham, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 17, 2015

My friends & I had the most amazing food at Pettigrew at the weekend. Plenty of choice of gluten free food & other food. Beautiful setting, friendly & helpful staff, tasty food & drinks. The soup was gorgeous. It takes real talent to take something simple & make it the best you've ever tasted. Will definitely return. Thank you for... More 

Was this review helpful? Yes 2
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Thanks ever so much for your wonderful comments about us, we are delighted to hear how much you enjoyed your lunch with us this weekend. Our chefs make our soups fresh daily and they have come up with some fab recipes, today we have an Apple and Parsnip soup which is to die for! Do come back again, there’s always... More 

Millom, England, United Kingdom
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 17, 2015

Super little Tea room. Good choice on the menu and cater for gluten free diets. Lovely old fashioned service from polite and helpful staff. Everything served on old miss-matched crockery which just adds to the charm. Absolutely delicious sandwiches and cakes and the coleslaw was heavenly. Will surely go again if I`m in the area.

Was this review helpful? Yes 2
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

We bake all of our cakes on site and make all of our lunches fresh, including the coleslaw, it’s always great to hear that you can taste the difference. Thanks for your kind words about us, hope to see you again soon. Amy and Team. More 

Portsmouth, United Kingdom
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 16, 2015

As my family loves loose leaf tea we were pleased to find this beautiful place. The cakes were good and the best thing was the service from the young man who came to our table. He was friendly and light hearted and made our visit.

Was this review helpful? Yes 1
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Thanks for mentioning the great customer service that you received from Gareth on your visit, as a small team we love looking after our guests and have fun each day doing so. Do come back for more tea and cake, we currently have over 20 loose leaf teas to choose from including a wonderful Blue Sky blend made from rose... More 

Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 13, 2015

we had the pleasure of attending a wedding reception in this small but perfectly formed tea room. We were seated upstairs, perfect for a small intimate celebration. The room was prettily decorated, the staff attentive but unobtrusive, the food exceeded expectations, sandwiches to suit all pallets, and cake to die for! Would highly recommend if you are looking for high... More 

Was this review helpful? Yes 1
PettigrewManager, Manager at Pettigrew Tea Rooms, responded to this review

Thanks for your kind words. We work really hard to make the Tea Room stand out as something special. We are becoming more popular for intimate celebrations such as baby-showers and wedding receptions and it’s lovely to hear that we impressed you. Do come back again, we are also great for lunches or a catch-up over cake and tea. Amy... More 

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Restaurant Details

Location and Contact Information

  • Address: West Lodge, Castle Street | Bute Park and Arboretum, Cardiff CF10 1BJ, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  South Wales  >  Cardiff
  • Phone Number: +44 29 2023 5486

Price and Cuisine

  • Average Prices: USD 3 - 42
  • Cuisine: French, Bistro, Cafe, British, Welsh

Restaurant Characteristics

  • Good for: Special occasions, Scenic view

Description

Pettigrew Tea Rooms are housed in the beautiful 19th Century West Lodge in the heart of Cardiff. This quintessentially British tea house is open seven days of the week serving, fresh lunches and delicious homemade cakes, all served alongside a wonderful selection of loose leaf teas. Join us for a light lunch or why not sample our full Afternoon Tea in peaceful surroundings, before a stroll through Cardiff's stunning Bute Park. A must for all visitors to the Capital City of Wales.
Open Hours
Sunday
9:00 am - 6:00 pm
Monday
8:30 am - 5:30 pm
Tuesday
8:30 am - 5:30 pm
Wednesday
8:30 am - 5:30 pm
Thursday
8:30 am - 5:30 pm
Friday
8:30 am - 5:30 pm
Saturday
9:00 am - 6:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Pettigrew Tea Rooms and other visitors
2 questions
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Questions? Get answers from Pettigrew Tea Rooms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?