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Frankie and Bennys

Italian, American, Ice Cream
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Bridgend Designer Outlet | The Derwen, Bridgend CF32 9SU , Wales
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Dining options: Breakfast, Dinner, Lunch, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 142 reviews
Visitor rating
  • 41
    Excellent
  • 29
    Very good
  • 19
    Average
  • 20
    Poor
  • 33
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Very busy

Nice food, quick service, although was very busy. Had to wait some time between getting the bill and actually paying it. Generally when customers ask for the bill they wish to leave.... Seemed to be everyone's birthday as well,which wasn't a bad thing but left singing the congratulations... read more

3 of 5 starsReviewed May 11, 2015
Carl K
,
Blackwood, Wales, United Kingdom
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142 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2015 NEW

Dropped in here one Saturday afternoon on the way back from visiting a relative in hospital in Swansea. We wanted good food, quick service and no hassle. The food was everything you would expect from this chain. The menu is extensive, maybe too long even as there are loads of choices. The place is ideal for families with younger children... More 

Was this review helpful? Yes
Swansea, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 16, 2015

Went there for food yesterday with my other half as it was the only viable option really! Was very disappointed, firstly the staff were in your face although the service was quick they didn't give you any time to order and felt like they wanted you in and out as quick as possible! Food was very average and the portion... More 

Was this review helpful? Yes
Blackwood, Wales, United Kingdom
2 reviews
3 of 5 stars Reviewed May 11, 2015

Nice food, quick service, although was very busy. Had to wait some time between getting the bill and actually paying it. Generally when customers ask for the bill they wish to leave.... Seemed to be everyone's birthday as well,which wasn't a bad thing but left singing the congratulations song! Overall good experience.

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

We go there often. We enjoy the Good food and friendly experience. Great for going with friends and family or when shopping in the shopping outlets in mac Arthur Glenn.

Was this review helpful? Yes
Wales
Top Contributor
176 reviews 176 reviews
92 restaurant reviews
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed April 16, 2015

We repeatedly watched staff put cutlery on the seats, then wipe down the table and set the cutlery on the table!! We both had a bad stomach after eating burgers. Phoned to complain and was advised to go to my doctor. No apologies. Won't be back.

Was this review helpful? Yes 1
Bridgend, Wales, United Kingdom
Top Contributor
57 reviews 57 reviews
50 restaurant reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 15, 2015

After a visit to the Odeon my friend and I had planned to go for a bite to eat at Pizza Hut, however as it was 20:45 and they close at 21:00 we were forced to risk Frankie & Bennys which I swore I would never eat their again after my last miserable visit 3 years ago. I'm a wheelchair... More 

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Porthcawl, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 27, 2015

We took our son there for a birthday lunch and the food was lovely, the staff were all happy and helpful. There is a good choice on the menu and it seemed to be reasonably priced.

Was this review helpful? Yes 1
Yoxall, United Kingdom
Top Contributor
220 reviews 220 reviews
100 restaurant reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed March 25, 2015 via mobile

We called in on a Saturday evening after a visit to a local hospital on the off chance there was a table. We had a 5 mins wait only. All the staff were very friendly and attentive even though it was busy. Food was good standard F&B fayre . Plentiful and tasty. Food was delivered quickly. Nice atmosphere with plenty... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2015 via mobile

Visited recently to endure a terrible experience, me and my partner although seated quickly were then left for 45 minutes before anyone came to take our drink order, when they eventually arrived they were wrong! We were then left for a further 35 minutes before anyone came to take our food order only because I had to get the attention... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Top Contributor
163 reviews 163 reviews
87 restaurant reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 13, 2015

I visit F&B quite often and find the food ok. I went with some friends and we all opted for the 3 course lunch. Garlic mushrooms, fish n chips and waffle. It was not too busy when we arrived but filled up. We were taken to our seats and finally orders were taken. Mushrooms arrived, barely warm but we were... More 

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Restaurant Details

Location and Contact Information

  • Address: Bridgend Designer Outlet | The Derwen, Bridgend CF32 9SU , Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Vale of Glamorgan  >  Bridgend

Price and Cuisine

  • Cuisine: Italian, American, Ice Cream

Questions & Answers

Questions? Get answers from Frankie and Bennys staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?