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Frankie and Bennys

Italian, American, Ice Cream
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Bridgend Designer Outlet | The Derwen, Bridgend CF32 9SU , Wales
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Dining options: Lunch, Dinner, Breakfast, Late Night, Reservations

TripAdvisor Reviewer Highlights

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Visitor rating
  • 41
    Excellent
  • 31
    Very good
  • 23
    Average
  • 22
    Poor
  • 33
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
out shopping

The food was good but don't have the refillable drinks as when you ask for another it does not arrive, then you ask again, then you go to the bar and ask again and then eventually the drink arrives. They should be much quicker with the drinks please.

3 of 5 starsReviewed June 6, 2015
saundersfoot2012
,
Saundersfoot, United Kingdom
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150 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Bridgend, United Kingdom
Level Contributor
17 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 1, 2015 NEW

eat here often, but on this occasion very disappointed with service and food. when the food was delivered it was just put hurriedly down in front of us with no offer of balsamic vinegar or parmesan for my tomato & mozzarella salad and pasta dish, I had to remind them for the side order of chips that I had ordered,... More 

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Bridgend, United Kingdom
Level Contributor
63 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed June 13, 2015

Hubby and I arrived Saturday night for a nice quite evening out .... It was like a cattle market, 3 very loud children's birthday parties were taking place, the music was competing with the children screaching and shouting (nightmare!) We both ordered ribeye steak cooked medium with chips, flat mushrooms and pepper sauce. It arrived 45 minutes later, cold and... More 

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Saundersfoot, United Kingdom
Level Contributor
25 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 6, 2015

The food was good but don't have the refillable drinks as when you ask for another it does not arrive, then you ask again, then you go to the bar and ask again and then eventually the drink arrives. They should be much quicker with the drinks please.

Was this review helpful? Yes
Bridgend, United Kingdom
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 5, 2015

often eat here whilst shopping, always seated promptly and find all the staff very friendly/chatty. wide menu choice, reasonably priced, my particular favourite is the chicken prawn alfredo with spaghetti, pasta always cooked perfectly, never had a dessert as have always been too full.

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Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 4, 2015

The service when I visited was very slow even though it wasn't that busy - maybe like 5 tables. The menu was extensive however the food was average and I expected more for the price which was very expensive. The price certainly didn't reflect the quality of the food. The food wasn't bad, it just wasn't amazing like expected due... More 

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Poole, United Kingdom
Level Contributor
419 reviews
236 restaurant reviews
common_n_restaurant_reviews_1bd8 242 helpful votes
4 of 5 stars Reviewed June 3, 2015

Whilst visiting the designer outlet we wanted lunch so called round to Frankie & Benny's expecting it to be busy and thinking we would have to wait. Well it was busy but they found us a table straight away. There is a huge menu with lots of choice and a price to suit most pockets. The staff were great, friendly... More 

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Bridgend, Wales, United Kingdom
Level Contributor
19 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 29, 2015

I was looking forward to visiting Frankies and Bennys. Finally got the chance with some work colleagues. We arrived early evening and there was only a few diners there. We were shown to the seats quickly and professionally. The meals brought to us quickly and without any fuss. Very good so far. But the meals were a disappointment. Even thou... More 

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Bridgend, United Kingdom
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 26, 2015

Decided to try this restaurant out for my birthday after receiving emails for offers at this restaurant. Very busy up there and had to wait 5-10 minutes for our table. I had called into the restaurant in the morning to confirm what offers I could use off the email I had received and the same waitress served us in the... More 

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Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 20, 2015

Dropped in here one Saturday afternoon on the way back from visiting a relative in hospital in Swansea. We wanted good food, quick service and no hassle. The food was everything you would expect from this chain. The menu is extensive, maybe too long even as there are loads of choices. The place is ideal for families with younger children... More 

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Swansea, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 16, 2015

Went there for food yesterday with my other half as it was the only viable option really! Was very disappointed, firstly the staff were in your face although the service was quick they didn't give you any time to order and felt like they wanted you in and out as quick as possible! Food was very average and the portion... More 

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Additional Information about Frankie and Bennys

Address: Bridgend Designer Outlet | The Derwen, Bridgend CF32 9SU , Wales
Location: Europe  >  United Kingdom (UK)  >  Wales  >  South Wales  >  Vale of Glamorgan  >  Bridgend
Cuisine: Italian, American, Ice Cream

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Restaurant Details

Location and Contact Information

  • Address: Bridgend Designer Outlet | The Derwen, Bridgend CF32 9SU , Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  South Wales  >  Vale of Glamorgan  >  Bridgend

Price and Cuisine

  • Cuisine: Italian, American, Ice Cream

Questions & Answers

Questions? Get answers from Frankie and Bennys staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?