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The Pantry

Certificate of Excellence
English
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The Guineas Shopping Centre, Newmarket, England
01638-66-11-81
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Dining options: Dinner, Lunch, Coffee & Tea, Breakfast, Brunch, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 297 reviews
Visitor rating
  • 186
    Excellent
  • 75
    Very good
  • 24
    Average
  • 9
    Poor
  • 3
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
You have to search but it is worth the effort

Mid morning on a Monday and the place was almost full. We enjoyed a brunch which was good quality and promptly served despite a probable heavy kitchen workload

4 of 5 starsReviewed May 26, 2015
Alan P
,
Sydney, Australia
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297 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Ely
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 26, 2015 NEW

This was a very busy restaurant considering it was lunchtime. This is a place you have book for a lunch table inside. I sat outside. It was a while before the table was cleared from previous diner and the table was not wiped. It was then quite a while before someone came to take my order. A while later coffee... More 

Was this review helpful? Yes
Vincent W, Manager at The Pantry, responded to this review

Dear Rita W, I wanted to respond to your recent review as I was the manager on duty and always feel personally responsible if any of our guests do not enjoy their experience with us during one of my shifts. I was sorry to hear that you were disappointed with your experience and apologise that this was the case. We... More 

Sydney, Australia
Top Contributor
79 reviews 79 reviews
49 restaurant reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 26, 2015

Mid morning on a Monday and the place was almost full. We enjoyed a brunch which was good quality and promptly served despite a probable heavy kitchen workload

Was this review helpful? Yes
Vincent W, Owner at The Pantry, responded to this review

Dear Alan P, We just wanted to say a big thank you for taking the time to post a review following your visit for brunch. Myself and our team are delighted that you enjoyed the quality of your brunch and received prompt service. It really does make our day when we get such great feedback from happy customers! Please feel... More 

Newmarket Suffolk
Contributor
14 reviews 14 reviews
7 restaurant reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 20, 2015

I have been a frequent visitor to The Pantry since it opened and have visited at various times of the day and evening. I adore this place, its food, its ambience and décor but on the last 3 visits (1 lunch, 2 afternoon teatime) I have on each occasion felt a little more than let down by the service. Service... More 

Was this review helpful? Yes 2
Vincent W, Owner at The Pantry, responded to this review

Dear Petitbeau, I am contacting you regarding your recent review following your last three visits to us. Firstly I must apologise for the poor service you have received. It was obviously hard to hear that that was the case, however it was lovely to hear that you have been a loyal supporter of The Pantry since we opened and that... More 

Reviewer
4 reviews 4 reviews
3 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 20, 2015 via mobile

Stopped in at what we thought was just a little cafe in the shopping plaza of Newmarket. We sat in the window on the side with a view of all the people rushing to and from the high street. The food was really good, the service was above and beyond but the carrot cake was AMAZING! Not just an ordinary... More 

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Reviewer
4 reviews 4 reviews
4 restaurant reviews
5 of 5 stars Reviewed May 19, 2015

Where can I begin. This place is amazing. They started off as a tea shop that did lunches and became so popular before you knew it they were opening early er and closing later. They have a very wide range of food and drink. They prepare a lot of their cakes and foods in house and it pays off. The... More 

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Newmarket, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 11, 2015

Following previous review Anne Marie owner of Pantry contacted me., Following our conversations we decided to give The Pantry another visit. Issued which were raised on previous report had clearly been acted on, suffice to say we are once again regular users of this lovely place. We have also had a Sunday dinner which was superb. I must say I... More 

Was this review helpful? Yes
Vincent W, Owner at The Pantry, responded to this review

Dear Pauline, On behalf of myself, Vincent and our team I would like to say thank you to you for agreeing to let me contact you and address your previous concerns personally. You gave us the opportunity to show that we do value our customers and are willing to listen to their feedback and use that feedback to strive to... More 

Reviewer
3 reviews 3 reviews
3 restaurant reviews
5 of 5 stars Reviewed April 20, 2015

Local produce superbly cooked and presented...also the quickest service I've ever encountered as a solo diner. My perfectly cooked blue steak was with me within 5 mins. Friendly staff also deserve mention - I'll be back soon.

Was this review helpful? Yes
Vincent W, Manager at The Pantry, responded to this review

Dear Matthew M, Thank you very much for your lovely review, as the owners are away and I am in charge it is such a boost to myself and the team to receive such a great review while we are looking after the business for them. I am very pleased you enjoyed your blue steak. We look forward to seeing... More 

Reviewer
5 reviews 5 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2015

I often visit the Pantry as a little treat. It's one of the only places that does not make you feel uncomfortable for being on your own, they don't put you in a dingy corner they will put you on a proper table even if they are busy. The food is always amazing and with a great selection of teas... More 

Was this review helpful? Yes
Vincent W, Manager at The Pantry, responded to this review

Dear Kayley O, Thank you for your lovely review it is such a boost to myself and the team to hear such positive comments from you whilst the owners are on holiday. I am so pleased that enjoyed your visit and you speak so highly of our food and service. Please say hello next time you are in. Thank you,... More 

2 reviews
5 of 5 stars Reviewed April 9, 2015

Good service and friendly staff can be a bit noisy. Good quality local food. Good for all the family. Nice little deli too.

Was this review helpful? Yes
Vincent W, Manager at The Pantry, responded to this review

Dear Abigail R, Thank you for taking the time to do such a nice review. It means such much to our team when we receive reviews stating how friendly the service is and of course your lovely comment about our food. We have taken onboard your feedback about the noise and we are looking at ways in which to reduce... More 

Newmarket, United Kingdom
Top Contributor
98 reviews 98 reviews
51 restaurant reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed April 5, 2015

Most, if not all of this food is locally sourced and very fresh. It's not overly pricey but it's also not inexpensive. The atmosphere reminds me a lot of the types of place you would find in and around wine country back in the US. It's located inside The Guineas Shopping Centre which is a bit tired but the interior... More 

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Restaurant Details

Location and Contact Information

  • Address: The Guineas Shopping Centre, Newmarket, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Suffolk  >  Newmarket
  • Phone Number: 01638-66-11-81

Price and Cuisine

  • Cuisine: English

Questions & Answers

Questions? Get answers from The Pantry staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?