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Rugantino Restaurant

Certificate of Excellence
$$$
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Rugantino Restaurant
Directions
Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
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Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
+44 1749 672029
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Dining options: Lunch, Dinner, Reservations
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TripAdvisor Reviewer Highlights

Read all 154 reviews
Visitor rating
  • 80
    Excellent
  • 53
    Very good
  • 16
    Average
  • 4
    Poor
  • 1
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Superb Lunch

Visiting Wells so booked a table based on other positive reviews, from the lady who took the booking to all the staff in the restaurant the level of service was wonderful as was the quality and presentation of each course of our theee course lunch. The restaurant itself is very attractive and has... read more

5 of 5 starsReviewed December 6, 2014
Stephenrog
,
Wales, United Kingdom
Good for:
  • Romance
  • Doing business
  • Local cuisine
  • Special occasions
  • Entertaining clients
  • Lunch
  • Dinner
  • Reservations
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154 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Wales, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 restaurant reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 6, 2014

Visiting Wells so booked a table based on other positive reviews, from the lady who took the booking to all the staff in the restaurant the level of service was wonderful as was the quality and presentation of each course of our theee course lunch. The restaurant itself is very attractive and has a lovely ambience to it, the soft... More 

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thank you for taking the time to write such a glowing review of our restaurant. We do hope you will visit us again soon. More 

Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 6, 2014

I and two friends opted for the lunch time special menu, we had no complaints about the food which was good, the bill arrived and we were over charged at individual prices not off the lunch time special, this was amended when we pointed it out. Then shock horror and I mean Horror I needed to use the facilities, which... More 

Was this review helpful? Yes 2
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

I am delighted that you enjoyed your meal. I do feel however that it is entirely unjust that you gave us such a poor Trip Advisor rating in your review. After further investigation about the overhcarge, it appears there was a mistake on your behalf, as there is a £1.50 supplement for the King Prawn pasta dish which was pointed... More 

Taunton, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 2, 2014

We had a wonderful meal on Sunday,thank you, the food was superb and the service was beyond good, all in all a lovely experience... Then, presented with the bill , added to the bottom, hand written was an "optional" service charge of 10%. I hate this, I had £15 in cash ready to give the staff due to the wonderful... More 

Was this review helpful? Yes 1
somerset uk
Top Contributor
90 reviews 90 reviews
56 restaurant reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 23, 2014

We had a lovely lunch today, at Rugantino's. The aroma of coffee, when I entered, relaxed me and the lovely Italian accents of the waiters made it all the more convivial! The music was beautiful; I have no idea what the lyrics were about, as it was in Italian (I think) but it created I wonderful atmos! My husband said... More 

Was this review helpful? Yes
Wiltshire, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 restaurant reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

With a couple of hours to spare in Wells on a Friday lunchtime, we thought Rugatino was an excellent find. We each had a two course lunch (with a complimentary glass of house wine) which was delicious. It was difficult to choose what to order. Staff provided a friendly, professional service. The decor was pleasant and the location has a... More 

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Yet another top rating for Rugantinos. Thanks so much for your review. Do take a look at our Christmas menu on our website and our special offers. For example if you book for a group of 4 or more everyone get a free glass of bubbly. Just the thing to get you in the festive mood. More 

Stockport, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 12, 2014

We went in the October half term school holidays and the restaurant was full (although there were no children in the restaurant) as we had managed to get the last table. I would recommend booking. The atmosphere was brilliant. The service was fantastic, the two waiters were very attentive and could not be faulted. The food was of a high... More 

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thank you for taking the time to review Rugantinos. We are so thrilled that customers appreciate the excellent service and cuisine that our restaurant offers. We hope to see you again when you next visit Wells. More 

Ripon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
5 of 5 stars Reviewed November 4, 2014

We were staying in the area with family and booked for Sunday Lunch having read reviews.All the staff were very pleasant and helpful and the Sunday lunch menu was very good value for money Everyone enjoyed the food-the roast beef was just to our taste.We liked the ambience of the restaurant and for Sunday lunch booking would seem to be... More 

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thank you for giving Rugantinos such an excellent review. Yes it is a good idea to book for Sunday lunch, as our Sunday lunch offer of two courses plus a glass of wine for £13.90 is extremely popular. We hope to see you again next time you visit Wells. More 

Poole, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 31, 2014

Very nice lunch in an attractive setting. Good marketing on offering a free glass of wine with the meal. Very friendly and helpful Italian waiters. The hotel/restaurant is opposite the cathedral, so in a wonderful placement. Only wish we had booked the hotel as well!

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thank you for taking the time to review our restaurant. Our menu caters for all dietary requirements and you obviously enjoyed your gluten-free meal. We look forward to seeing you again soon. More 

Somerset
Senior Contributor
41 reviews 41 reviews
32 restaurant reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 23, 2014

This restaurant offers a choice of 2 set lunch menus in addition to the main menu. Set menus are around £11 for 2 courses with wine (rose extra) and £14 for 2 courses. We went for the slightly more expensive set menu and both courses were extremely tasty and well presented - white wine was very good too. I would... More 

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thank you for your comments. Our set menus are extremely popular as they offer excellent food at a very reasonable price. You must try our set Christmas menus which are available from 1st December. A perfect way to start your Christmas celebrations. More 

Wales
Contributor
17 reviews 17 reviews
7 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 21, 2014

Excellent food and service make this a great little find in the heart of Wells town center with views of the Cathedral from the outside seating area. The food was fresh, tasted great and cooked to perfection, much better than any of the Italian themed chain restaurants.

Was this review helpful? Yes
whitehartwells, Front Office Manager at Rugantino Restaurant, responded to this review

Thanks for your review. We pride ourselves on the quality of our food, and source only the finest ingredients. We hope to see you again soon. More 

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Restaurant Details

Location and Contact Information

  • Address: Ancient Gatehouse Hotel | 20 Sadler Street, Wells BA5 2SE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Somerset  >  Wells
  • Phone Number: +44 1749 672029

Price and Cuisine

  • Average Prices: USD 16 - 39
  • Cuisine: Italian

Restaurant Characteristics

  • Good for: Romance, Doing business, Local cuisine, Special occasions, Entertaining clients

Questions & Answers

Questions? Get answers from Rugantino Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?