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Jamie's Italian

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21-24 Royal Arcade, Castle Street, Norwich NR2 1NQ, England
01603 519 967
Website
Today
12:00 pm - 11:00 pm
Open now
See all hours
Hours:
Sun 12:00 pm - 10:30 pm
Mon - Sat 12:00 pm - 11:00 pm
Dining options: Breakfast/Brunch, Reservations, Late Night
Description: Serving temptingly fresh and flavoursome creations from world-famous chef...
Serving temptingly fresh and flavoursome creations from world-famous chef Jamie Oliver, Jamie's Italian evokes the vibrancy and passion embedded in traditional Italian cooking and culture. A homely neighbourhood vibe is inspired by the rustic and relaxed ambience of the 'Italian table', with delicious flavours from the menu including truffled turkey Milanese, or a colourful seaside risotto.
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TripAdvisor Reviewer Highlights

Read all 1,035 reviews
Visitor rating
  • 300
    Excellent
  • 244
    Very good
  • 243
    Average
  • 159
    Poor
  • 89
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    4 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Saved only by the service.

Great welcome ,lively atmosphere. Anticipating a good evening. Ordered 'minute' steak, side salads, quick service (probably too quick) all good especially salad. BUT steak was absolutely diabolical, inedible, tough, unyielding to large steak knife supplied.Meat grey, possibly reheated? Ponted out... read more

3 of 5 starsReviewed March 25, 2015
John R T
,
Billericay, United Kingdom
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
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1,035 Reviews from our TripAdvisor Community

Date | Rating
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English first
Billericay, United Kingdom
Senior Contributor
43 reviews 43 reviews
30 restaurant reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 25, 2015 NEW

Great welcome ,lively atmosphere. Anticipating a good evening. Ordered 'minute' steak, side salads, quick service (probably too quick) all good especially salad. BUT steak was absolutely diabolical, inedible, tough, unyielding to large steak knife supplied.Meat grey, possibly reheated? Ponted out to waiter who wasabsolutely excellent and summoned floor manager who concurred offered alternative but damage done. Recompensed with pudding (i... More 

Was this review helpful? Yes
Jamie's Italian r, Front Office Manager at Jamie's Italian, responded to this review

Dear John, Thank you for taking the time to contact us about your visit to Norwich. We are please that you experienced friendly service, but I am sorry you was not satisfied the steak. We will certainly pass this onto the kitchen so they are aware of your comments. Thank you once again for your feedback. More 

Reviewer
3 reviews 3 reviews
3 restaurant reviews
4 of 5 stars Reviewed March 22, 2015 NEW

everyone in our party selected a different meal and we where all pleased with what we had chosen. The only fault was the coffee was cold

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 22, 2015 NEW

Assumed our first visit was a one off sadly not! Expensive and bland. We had bread and oils a crab bruschetta, this was soo bland, I think the crab meat was frozen, it tasted watery. The coleslaw even lacked seasoning. Staff are friendly. Will not be going back.

Was this review helpful? Yes
Jamie's Italian r, Front Office Manager at Jamie's Italian, responded to this review

Hello, I am very sorry to hear that you were so disappointed with your experience in Norwich. I would like to discuss this with you further, if you could please click on the link provided so we can look in to this I would be extremely grateful. http://ow.ly/JAKQF, Many thanks, More 

2 reviews
5 of 5 stars Reviewed March 21, 2015 NEW via mobile

We heard a lot of mixed reviews and was a bit scepticalof going but i suppose all new restaurant s have to find their feet! We went at 8pm and it was not overly busy. Great decoration very welcoming and friendly staff. We were served by Stephen who was really attentive but not in your face! Quick service and really... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed March 20, 2015 NEW via mobile

I expected more to be honest. Staff inattentive. Table not ready although we ate early. Only 5 off us stuck on a table for 4. Food ok.

Was this review helpful? Yes
Jamie's Italian r, Front Office Manager at Jamie's Italian, responded to this review

Hi, I am very sorry to hear that your experience at our restaurant was disappointing. We appreciate your feedback and I would very much like to discuss this with you in more detail. I’d be grateful if you could click on the link provided so we can look in to this more thourougly. http://ow.ly/JAKQF Many thanks, More 

Norwich, United Kingdom
Contributor
14 reviews 14 reviews
13 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 18, 2015 via mobile

after using this restaurant over 30 times since opening Saturday night is the last, it took the kitchen staff 2 attempts to cook a minute steak and failed twice, after sending it back the first time we were that embarrassed to receive another one cooked the same way we just smiled and decided to say nothing, it was the waitress... More 

Was this review helpful? Yes
Norwich, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 17, 2015

Overall I think this is a good restaurant. My brother and I dined here a couple of days ago. Friendly and welcoming staff, nice décor and a good atmosphere - everything just right. We shared the a platter for a starter - a good variety of Italian standards (sun-dried tomatoes, olives, salami). My main course was nice (squid and mussel... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2015

First time at Jamie's Italian, won't be rushing back. The staff think they're superior perhaps due to the proprietor. Every time I try I new Italian I always have the bolognese as a gauge of how good the place is. Jamie's failed the bolognese test, watery, pale, lacking meat and taste. Jamie leave Italian food to the Italians! P.s to... More 

Was this review helpful? Yes
Jamie's Italian r, Front Office Manager at Jamie's Italian, responded to this review

Hi, I am very sorry to hear that your experience at our restaurant was disappointing. We appreciate your feedback and I’d be grateful if you could click on the link below so we can discuss this further. http://ow.ly/Jz8S2 Many thanks, More 

Uk
Top Contributor
224 reviews 224 reviews
62 restaurant reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed March 15, 2015

I am a fan of Jamie's and have eaten at many of his restaurants and never been disappointed with the service or the food however for the first time since I've had my Gold card the server forgot to give us our treat of Polenta chips. I couldn't fault the meal or the rest of the experience but was surprised... More 

Was this review helpful? Yes
Norwich, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 11, 2015

This place just tries a bit too hard to be trendy. The food is average and over priced. It always seems to be full so It's probably just me, as i'm not a great one for big chain restaurants and their formulaic plastic approach. There is nothing wrong with the place and would suit big groups more as it's pretty... More 

Was this review helpful? Yes
Jamie's Italian r, Front Office Manager at Jamie's Italian, responded to this review

Hi Rich, I am sorry to hear how disappointed you were with your visit to Jamie’s Italian. I would very much like to discuss your experience with you in more detail so that I am able to look into the issues you mention. I’d be extremely grateful if you could contact me reviews@jamiesitalian.com Many thanks, Victoria Willett More 

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Restaurant Details

Location and Contact Information

  • Address: 21-24 Royal Arcade, Castle Street, Norwich NR2 1NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Norfolk  >  Norwich
  • Phone Number: 01603 519 967

Price and Cuisine

  • Cuisine: Italian

Description

Serving temptingly fresh and flavoursome creations from world-famous chef Jamie Oliver, Jamie's Italian evokes the vibrancy and passion embedded in traditional Italian cooking and culture. A homely neighbourhood vibe is inspired by the rustic and relaxed ambience of the 'Italian table', with delicious flavours from the menu including truffled turkey Milanese, or a colourful seaside risotto.
Open Hours
Sunday
12:00 pm - 10:30 pm
Monday
12:00 pm - 11:00 pm
Tuesday
12:00 pm - 11:00 pm
Wednesday
12:00 pm - 11:00 pm
Thursday
12:00 pm - 11:00 pm
Friday
12:00 pm - 11:00 pm
Saturday
12:00 pm - 11:00 pm

Questions & Answers

Questions? Get answers from Jamie's Italian staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?