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The Parlour

$$$$
Neighborhood:
St. James's
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181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
Piccadilly Circus (Bakerloo & Piccadilly lines) and Green Park (Jubilee, Victoria & Piccadilly lines) Bus no. 9, 14, 19, 22, 38
020 7734 8040
Website
Today
10:00 am - 7:00 pm
Closed now
See all hours
Hours:
Tue 12:00 pm - 5:00 pm
Wed - Sun 10:00 am - 7:00 pm
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Dessert
Good for:
Casual Elegant

TripAdvisor Reviewer Highlights

Read all 362 reviews
Visitor rating
  • 146
    Excellent
  • 105
    Very good
  • 56
    Average
  • 27
    Poor
  • 28
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    4 of 5 stars
Very pleasant but food needs a little more imagination!

My daughter and I visited for a surprise birthday treat. Staff were exceptional, extremely attentive and very polite. The surroundings were lovely and it was not too crowded. The menu was limited for savoury food but this did not worry us as we both chose a different quiche. They were small but... read more

4 of 5 starsReviewed April 25, 2015
Mayflower1980
,
Redhill, United Kingdom
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362 Reviews from our TripAdvisor Community

Date | Rating
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English first
Redhill, United Kingdom
2 reviews
4 of 5 stars Reviewed April 25, 2015 NEW

My daughter and I visited for a surprise birthday treat. Staff were exceptional, extremely attentive and very polite. The surroundings were lovely and it was not too crowded. The menu was limited for savoury food but this did not worry us as we both chose a different quiche. They were small but delicious served with a handful of mixed leaves... More 

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Darien, Connecticut
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2015

The children all loved the ice cream delights at the Parlour and requested a return visit! Delicious treats and smiling faces perfect start to an afternoon of sightseeing!

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Reviewer
5 reviews 5 reviews
4 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2015

The icecreams are always superb! The staff attentive, courteous and welcoming Service is excellent Good choice of sweet and savoury Perfect for me whatever time of day Thank you

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Senior Contributor
38 reviews 38 reviews
28 restaurant reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 30, 2015

It was one of those rare days 'off', when we dropped the kids at school, watched the eclipse (or not, thank you, clouds) over a hot chocolate, then wandered into Piccadilly for an early lunch and a browse around the shops. We popped into Fortnum & Mason, as you do, to admire (and sample ) the amazing Easter chocolate displays,... More 

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1 review
4 of 5 stars Reviewed March 18, 2015

We arrived early for our wedding reception lunch and were greeted with smiles and water for my flowers from the start. We enjoyed our pre-ordered food which came easily as the servers had listened to my request for name cards. We all enjoyed our food and into the night when the atmosphere changed it made for an amazing bar with... More 

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London, United Kingdom
Top Contributor
65 reviews 65 reviews
50 restaurant reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 22, 2015

We visited here for my daughters birthday, it's quite a buzz to visit just because it's something different. The range on offer was limited although what we had was quite nice, wouldn't rush back as the menus a bit samey.

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2015

Poor service, freshness of food is very questionable. Management is terrible, food counter is overpriced and very average. Avoid!!

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Hereford, United Kingdom
Top Contributor
61 reviews 61 reviews
50 restaurant reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed January 30, 2015

Beware if you go for the automatically added on 'tip' of 12.5% - NONE of this goes to the staff. They might as well add on 12.5% to the cost of the food but given how tiny the portions are I guess it would be taking the mickey even more! Fortnums should be ashamed of hoodwinking its customers into thinking... More 

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St Agnes, United Kingdom
Top Contributor
63 reviews 63 reviews
40 restaurant reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 24, 2015

We decided to indulge and had coffee and ice cream sundae in the Parlour. What a wonderful experience. A sedate environment, good service from the staff and a latte coffee of excellent taste. We loved the mini ice cream cone accompaniment. Then there was the ice cream sundae - superb. Nothing else to say except 'go visit and enjoy'

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 restaurant reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 20, 2015

The décor and menu is really good, the food is really nicely done. The service is diabolical, I don't know what it is with the weekend staff but they seem so disinterested, 9 out of ten times it's so bad it's entertaining, 1 out of ten times it's beyond annoying!

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Restaurant Details

Location and Contact Information

  • Address: 181 Piccadilly | Fortnum & Mason, London W1A 1ER, England
  • Public Transportation: Piccadilly Circus (Bakerloo & Piccadilly lines) and Green Park (Jubilee, Victoria & Piccadilly lines) Bus no. 9, 14, 19, 22, 38
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > St. James's
  • Neighborhood: St. James's
  • Phone Number: 020 7734 8040

Price and Cuisine

  • Average Prices: USD 38 - 53
  • Cuisine: British

Restaurant Characteristics

  • Dining Style: Casual Elegant
Open Hours
Sunday
10:00 am - 7:00 pm
Tuesday
12:00 pm - 5:00 pm
Wednesday
10:00 am - 7:00 pm
Thursday
10:00 am - 7:00 pm
Friday
10:00 am - 7:00 pm
Saturday
10:00 am - 7:00 pm

Questions & Answers

Questions? Get answers from The Parlour staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighborhood