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Freemasons Arms

$$$$
Bar, Grill
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32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
(020)-7433-6811
Website
Today
11:00 am - 11:00 pm
Open now
See all hours
Hours:
Sun 12:00 pm - 10:30 pm
Mon - Sat 11:00 am - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 180 reviews
Visitor rating
  • 30
    Excellent
  • 46
    Very good
  • 34
    Average
  • 28
    Poor
  • 42
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Things are looking up.

I hadn't been back to The Freemasons for a long time, mainly because of poor service. 4 of us had lunch on the 13th February. We had reserved a table. From the moment we entered The Freemasons the welcome, and service throughout, was very good. Our waitress Noemi was attentive as was the Manager... read more

3 of 5 starsReviewed February 15, 2015
Juliet J
,
London, United Kingdom
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
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180 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
11 restaurant reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 20, 2015

This is a nice pub, just a quick stroll from Hampstead Heath. Gets packed in Summer as all the locals and blow in's from around London flock to the heath and want a feeding and watering. The food is pretty good, though fairly pricey, though it is London, so there is zero value for money. Eat up, then go for... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
82 reviews 82 reviews
63 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 1, 2015

What a glorious start to March, after walking across the Heath we started to feel peckish. We fancied aThe Freemason Arms as it has been ages since we've eaten there. So glad we picked to eat lunch there, we managed to get a table straight away and had a wonderful waitress who gave the most amazing service throughout. She went... More 

Was this review helpful? Yes
Woking, United Kingdom
Reviewer
4 reviews 4 reviews
4 restaurant reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

So surprised by some of the diabolical reviews here... Went here on Saturday and had lunch at about 2pm. We hadn't planned on lunching there and so were very lucky to get a table without booking as it was very busy indeed. There was a buzzing atmosphere & lots of families, never seen so many babies in a pub before!... More 

Was this review helpful? Yes
London, United Kingdom
Top Contributor
267 reviews 267 reviews
153 restaurant reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed February 21, 2015

We lunched here today and were seriously impressed. Hard to get a table initially, but managed to do so in the end. Great simple menu, beautiful surroundings with music. Delightfully decorated and a great selection of beers wines and spirits on offer. All food was delivered with aplomb. Tasty, fresh and addictive. Had a pudding an hour or so after... More 

Was this review helpful? Yes
London
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 16, 2015

Well after reading the reviews I was wondering what this would be like when friends decided to have a catch up. Started well, but then the place got busy and then the simple and easy things started to go downhill. Missed orders, cold food, forgotten items, wrong pints. It's trivial but it's what makes a place good, average or amazing.... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 15, 2015

I was in a group of 8 for Sunday lunch. Despite an order taking system on iPods the staff managed to make a mistake in every drinks order that we made. White wine instead of red wine, missing drinks and staff taking five mins to go to the bar to check if a given drink was available. The food order... More 

Was this review helpful? Yes 3
Senior Contributor
46 reviews 46 reviews
33 restaurant reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 15, 2015

Myself and my partner came here for a Valentine's meal as we wanted something more laid back other than your typical valentines destination. We were extremely pleased with our choice. The menu was lovely with lots of choice and a reasonable price of £29 per person including a glass of champagne. Would definitely recommend.

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

I hadn't been back to The Freemasons for a long time, mainly because of poor service. 4 of us had lunch on the 13th February. We had reserved a table. From the moment we entered The Freemasons the welcome, and service throughout, was very good. Our waitress Noemi was attentive as was the Manager and the bar staff. The food... More 

Was this review helpful? Yes
london
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 14, 2015

Hi- I like the atmosphere of this pub and the fireplace- I really do- but every time I go, it leaves a chill in me as the staff are so bad. The layout of the restaurant is also quite uncomfortable. Not enough tables in the bar area, and they have these very high bench type seats that are really uncomfortable... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 10, 2015

I wouldnt usually write 2 reviews for the same place, but I'm hoping that management may actually take note of customer feedback left on here. Visited on Sunday early evening with a party of 7. As with last time the food was very good quality, but let down by bad service. After very clearly stating I couldnt have Hollaindaise on... More 

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: (020)-7433-6811

Price and Cuisine

  • Average Prices: USD 0 - 62
  • Cuisine: Bar, Grill
Open Hours
Sunday
12:00 pm - 10:30 pm
Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Freemasons Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?