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The Promenade at The Dorchester

#322 of 17,733 Restaurants in London
#345 of 18,658 Places to Eat in London
Certificate of Excellence
$$$$
Neighborhood:
Mayfair
International, European, British, Romanian
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53 Park Lane | The Dorchester, London W1K1QA, England
+44 20 7629 8888
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This restaurant is at The Dorchester
Today
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Closed now
See all hours
Hours:
Sun 7:30 am - 11:00 am
Sun - Sat 12:00 pm - 5:30 pm
7:00 pm - 12:30 am
Mon - Sat 7:00 am - 11:00 am
Dining options: Late Night, Lunch, Breakfast, Reservations
Description: Set in the heart of Mayfair on Park Lane, The Dorchester has been a symbol...
Set in the heart of Mayfair on Park Lane, The Dorchester has been a symbol of luxury and charm for more than half a century. The Promenade is the sumptuous setting for the hotel's legendary afternoon teas, offering sandwiches, scones and pastries alongside a selection of 25 different types of tea. The truly decadent can also opt for champagne while reclining on the high-backed divans, or hide away in one of the intimate alcoves for an informal lunch or a light supper.
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TripAdvisor Reviewer Highlights

Read all 679 reviews
Visitor rating
  • 482
    Excellent
  • 98
    Very good
  • 58
    Average
  • 27
    Poor
  • 14
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Exemplary

Decided to treat ourselves with afternoon tea somewhere that is hard to be outdone. From arrival the service was very good, the staff tailored the service to each client. We were sat next to a business man who seemed quite demanding. The staff were friendly with him, but still managed to ensure... read more

5 of 5 starsReviewed August 29, 2015
Patrick B
,
Southampton, United Kingdom
Good for:
  • Doing business
  • Romantic
  • Special occasions
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679 Reviews from our TripAdvisor Community

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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Southampton, United Kingdom
Level Contributor
250 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed August 29, 2015 NEW

Decided to treat ourselves with afternoon tea somewhere that is hard to be outdone. From arrival the service was very good, the staff tailored the service to each client. We were sat next to a business man who seemed quite demanding. The staff were friendly with him, but still managed to ensure my wife and I were comfortable and not... More 

Was this review helpful? Yes
Christchurch, New Zealand
Level Contributor
60 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 29, 2015 NEW

This has to be one of our favorite high teas. We have traveled in many countries with a theme of high tea and this was one of the best. The selection of teas was excellent, the presentation of the food wonderful and the service was fabulous. The food was fresh, tasted wonderful and presentation was excellent. The hotel itself is... More 

Was this review helpful? Yes
Los Angeles, California
Level Contributor
513 reviews
282 restaurant reviews
common_n_restaurant_reviews_1bd8 284 helpful votes
2 of 5 stars Reviewed August 26, 2015 NEW

I would really love to tell you how wonderful the Promenade is, we had the opportunity to walk through it to the bar, and stayed in the hotel for 2 nights. We were looking to have a bite to eat before leaving the country, we were dressed in comfortable clothing, with our backpacks, while the bell staff was holding our... More 

Was this review helpful? Yes 1
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear AARDVARKKILLER, Thank you for taking the time to review your visit The Promenade. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing a five-star service across all of our operational areas and it is most concerning that you did not find this to be... More 

London, United Kingdom
Level Contributor
26 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed August 26, 2015 NEW

Outstanding. went for afternoon tea, service and food was impeccable, and in my opinion fantastic value. simply incredible

Was this review helpful? Yes
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear AS3MSC, Thank you for taking the time to review your visit to The Promenade. I am very pleased your overall experience was to your satisfaction and that you appreciated our afternoon tea offering and the service provided to you. I also very much appreciate your feedback with regards to value and shall be sure to pass on your kind... More 

Canterbury, United Kingdom
Level Contributor
29 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 26, 2015 NEW

I am an afternoon tea fanatic and have been fortunate enough to have been enjoy afternoon tea in various iconic London hotels. I have to say hands down, The Dorchester's is my absolute favourite! Great service, beautiful surroundings and delicious food, it is pure escapism.

Was this review helpful? Yes
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear April_Jake, Thank you for your kind review. I am delighted to know that you would consider us your favorite establishment for the service of our afternoon tea within The Promenade. I look forward to sharing your kind words with the team here. Having you dine with us has been an absolute pleasure and we hope to welcome you back... More 

Northampton
Level Contributor
19 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 24, 2015 NEW

We stared with fabulous cocktails in the bar and continued to the vintage champagne afternoon tea. Everything was as it should be, perfect sandwiches, scones and pattiserie and fabuolos mini ice cream cones. For me it's the service that stand out the most, polite, friendly and helpful - these mainly youngish staff and really a credit to the service industry... More 

Was this review helpful? Yes 1
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear gormey1965, Thank you for taking the time to share your feedback regarding your recent visit to The Dorchester. All of your kind words about your dining experience with us are great to hear, and I am very happy that you truly felt well cared for by our service team of professionals. Please know that I will share your kind... More 

Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 20, 2015

Started really well. Asked if we would like to use the bathroom to refresh first. When returned seated next to the piano. Great start to service with nice conversation with the waitress. Champagne arrived and then sandwiches. 20 mins in was the last time we saw the said waitress. This is where the service went wrong. We seemed to be... More 

Was this review helpful? Yes 4
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear Ronnyargyle1, Thank you for taking the time to review your visit The Promenade. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the... More 

Bath, United Kingdom
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 17, 2015

We had Afternoon Tea here with a glass of Dom Pérignon to celebrate our anniversary. It's not your typical Afternoon Tea! We had the usual finger sandwiches but also canapés with the champagne, chocolate mousse between courses, then fresh scones and cakes. And of course tea and coffee! We even got a special anniversary cake with candles to celebrate! It... More 

Was this review helpful? Yes 1
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear oceanchica, Thank you for sharing your review of The Promenade at The Dorchester. It was wonderful to learn that you thoroughly enjoyed our champagne afternoon tea and that The Promenade provided a superb setting to your special celebrations. Rest assured that I will share your feedback with the team who will be delighted to read your compliments and learn... More 

Bridport
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 11, 2015

Afternoon treat ... Well what a treat - from start to finish the staff certainly look after you. They are proud to give you all the details of each course, offer you advice on tea choices and are very attentive. The whole experience is amazing and well worth a visit - make sure you are hungry !!

Was this review helpful? Yes 1
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear JacksBridport, Thank you for reviewing The Promenade at The Dorchester. I was delighted to learn that you had a thoroughly enjoyable visit and that you sampled our expertly prepared afternoon tea menu and array of fine teas. I look forward to sharing your feedback with the team who will be pleased to learn that you would recommend others to... More 

london
Level Contributor
34 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 8, 2015

Enjoyed afternoon tea in the most beautiful surrounding ! Professional friendly service . Thoroughly recommend !

Was this review helpful? Yes
Roland_Fasel, General Manager at The Promenade at The Dorchester, responded to this review

Dear jcpc1, Thank you for taking the time to review your visit to The Promenade and thank you also for recommending us to your family and friends. I am delighted to hear that you enjoyed your visit and I truly hope that we will have the pleasure of welcoming you soon. Kind regards, Roland Fasel Regional Director, UK and General... More 

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Restaurant Details

Location and Contact Information

  • Address: 53 Park Lane | The Dorchester, London W1K1QA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighborhood: Mayfair
  • Phone Number: +44 20 7629 8888

Price and Cuisine

  • Average Prices: USD 94
  • Cuisine: International, European, British, Romanian

Restaurant Characteristics

  • Good for: Doing business, Romantic, Special occasions

Description

Set in the heart of Mayfair on Park Lane, The Dorchester has been a symbol of luxury and charm for more than half a century. The Promenade is the sumptuous setting for the hotel's legendary afternoon teas, offering sandwiches, scones and pastries alongside a selection of 25 different types of tea. The truly decadent can also opt for champagne while reclining on the high-backed divans, or hide away in one of the intimate alcoves for an informal lunch or a light supper.
Open Hours
Sunday
7:30 am - 11:00 am
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
Monday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Tuesday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Wednesday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Thursday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Friday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am
Saturday
12:00 pm - 5:30 pm
7:00 pm - 12:30 am
7:00 am - 11:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Promenade at The Dorchester and other visitors
6 questions
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London, United Kingdom
London, United Kingdom
24 days ago
Deal
1 month ago

See all questions (6)

Questions? Get answers from The Promenade at The Dorchester staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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