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95-97 Mount Pleasant Road, Royal Tunbridge Wells TN1 1QG, England
01892 526365
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Certificate of Excellence 2014
Hours:
Sun 10:00 am - 3:15 pm
Mon - Wed 7:45 am - 4:45 pm
Thu 7:45 am - 7:15 pm
Fri 7:45 am - 4:45 pm
Sat 9:00 am - 5:15 pm
Cuisines: Coffee Shop
Restaurant details

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46 reviews from our community

Visitor rating
    29
    11
    6
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Brighton and Hove, United Kingdom
Reviewer
5 reviews 5 reviews
5 restaurant reviews
3 of 5 stars Reviewed December 8, 2014

expensive, but would go back in the summer to sit outside. Service was as pleasant as could be in a coffee shop I gues

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Pembury, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2014

If you have never tried the hot chocolate here you really haven't experienced hot chocolate at all. First they line the tall warmed glass with molten chocolate - milk or dark - then pour the hot milk in before sinking a medallion of solid chocolate to the bottom to slowly melt and infuse in the drink. Oh my goodness, just... More 

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Royal Tunbridge Wells, United Kingdom
Contributor
12 reviews 12 reviews
9 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2014

Great hot chocolate, melted chocolate poured down the glass then their magic disc put in which melts as it drops. Pastries are good, too. If only the place was a bit nicer inside, instead of an annexe to a cheap leisure wear shop.

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Haywards Heath, United Kingdom
Top Contributor
64 reviews 64 reviews
13 restaurant reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 12, 2014

This small coffee shop, housed in a building alongside Cotswold adventure, is a lovely oasis of calm. The staff are amazingly knowledgable and passionate about every product and experience. The coffee is great (ok I'm not a coffee drinker and that's the best I could get out of my husband) and the tea amazing. It comes with a timer for... More 

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Brighton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 1, 2014

Firstly to address some other negative reviews, the timer is set for the suggested optimum brewing period for the different teas, noone stands with a gun to your head not allowing you to brew your tea for a shorter or longer amount of time. Its a recommendation. I lose count on how many times I have visited Ismail, its a... More 

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Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed July 30, 2014

Great time with friends i enjoyed the place and the service of the most employees . I suggest you do visit it

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Royal Tunbridge Wells, United Kingdom
Contributor
13 reviews 13 reviews
11 restaurant reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 10, 2014

I have been to Ismail twice now. On both occasions I only had a drink and a piece of cake, so I can't review the meals, except to say on both occasions I was put off eating due to the price. I took objection to being told how to operate a timer for my tea, as if I had no... More 

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Royal Tunbridge Wells, United Kingdom
Top Contributor
56 reviews 56 reviews
43 restaurant reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 9, 2014

ok yes im going to sound exactly like every other reviewer of this place by saying... THE HOT CHOCOLATE IS OUT OF THIS WORLD!! its soo good itl make your legs quiver!! love it and its the only reason to go there.. the rest of it is massively over priced food and overpriced twinnings style teabags... lovely place to go... More 

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Royal Tunbridge Wells, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2014

This is a cafe that knows what it is doing. I always enjoy the theatre of getting a pot of infusing tea with a little timer and answering the regular question, "Have you had tea here before?" to check I know how to use it! The coffee, tea and unique hot chocolate is never disappointing and to sit outside on... More 

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Royal Tunbridge Wells, United Kingdom
Top Contributor
66 reviews 66 reviews
40 restaurant reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 10, 2014

Friendly service and quite frankly, the best Belgian hot chocolate I've ever had. They coat the inside of the glass with either milk or dark chocolate according to your taste. Simply yum!

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Additional Information about Ismail

Address: 95-97 Mount Pleasant Road, Royal Tunbridge Wells TN1 1QG, England
Phone Number: 01892 526365
Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Royal Tunbridge Wells
Open Hours:
Sunday 10:00 am - 3:15 pm
Monday 7:45 am - 4:45 pm
Tuesday 7:45 am - 4:45 pm
Wednesday 7:45 am - 4:45 pm
Thursday 7:45 am - 7:15 pm
Friday 7:45 am - 4:45 pm
Saturday 9:00 am - 5:15 pm
Cuisine: Coffee Shop

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Questions & Answers

Questions? Get answers from Ismail staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?