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Canute Road, Southampton SO14 3FJ, England
02380338008
Website
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Dining options: Dinner, Breakfast, Lunch, Buffet, Delivery, Late Night, Reservations, Takeout

TripAdvisor Reviewer Highlights

Read all 259 reviews
Visitor rating
  • 51
    Excellent
  • 56
    Very good
  • 54
    Average
  • 44
    Poor
  • 54
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Wouldn't rush back

I will start with the positives firsts ,starters were good. Mains not bad however items were missed and had to keep asking for them. When the missing items finally arrived a lot of the other dishes were cooler than one would have desired. Negatives-The waiting staff and service left a lot to be... read more

3 of 5 starsReviewed May 3, 2015
deec1258
,
Southampton, United Kingdom
Good for:
  • Large groups
  • Families with children
  • Entertaining clients
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259 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
12 reviews 12 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2015 NEW

Been here about 3 times and still my favourite Chinese. Not the most fantastic service but I love the food. Terrible parking which is a pain but a short walk from the harbour. I would recommend.

Was this review helpful? Yes
Southampton, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 restaurant reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 3, 2015 NEW

I will start with the positives firsts ,starters were good. Mains not bad however items were missed and had to keep asking for them. When the missing items finally arrived a lot of the other dishes were cooler than one would have desired. Negatives-The waiting staff and service left a lot to be desired with dishes coming out ad hoc... More 

Was this review helpful? Yes
Southampton England
Contributor
18 reviews 18 reviews
4 restaurant reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed April 20, 2015

We have just returned from a visit to Pilgrim House and I would advise people to avoid at all costs. After an ok plate of starters we were served 6 main courses that I think had come out of the fridge. The warmest item served was the hand towels when we had finished. I told our waiter to touch the... More 

Was this review helpful? Yes 1
Southampton, England
Senior Contributor
22 reviews 22 reviews
10 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 16, 2015

Went last night with a group of 10 friends. I was slightly concerned as recent reviews had been poor. However we had a great time. Service was excellent, drinks served quickly, we left it up to them to bring us a selection of starters and mains (hard to make a group decision! ) and what we had was good and... More 

Was this review helpful? Yes
Winchester, England
Top Contributor
370 reviews 370 reviews
233 restaurant reviews
730 helpful votes 730 helpful votes
4 of 5 stars Reviewed April 15, 2015

A friend and I visit regularly for the 'all you can eat from the a-la-carte' lunchtime offer, which costs £9.95. Many of the dishes are so-so and you have to choose carefully. I must admit that I order the same main dish every time I visit: 'Cantonese roast duck'. It is excellent. It is often a huge portion of sliced... More 

Was this review helpful? Yes
Southampton
Contributor
19 reviews 19 reviews
13 restaurant reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 12, 2015

I'd been meaning to visit Pilgrim House for years as I'd heard a few good things about it. Things must have changed as we really didn't enjoy the experience at all. It's an interesting building. I don't know it's history but it seems that it's some kind of old building associated with the port. It feels almost colonial when you... More 

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Southampton, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 11, 2015

Have always been a regular customer and enjoyed the food and good service. Today we visited and appears it has gone downhill. The food was very greasy and we ordered a chicken dish which consisted mostly of huge chunks of pepper and onion and barely any chicken. My partner ordered some drinks of water half way through the meal which... More 

Was this review helpful? Yes 1
South
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 5, 2015

Service was very disappointing and food was very greasy! Save your money and go elsewhere! Made to feel like a hindrance by staff.

Was this review helpful? Yes 1
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 29, 2015

Southampton is pretty well catered for Chinese restaurants, but I found Pilgrim House one of the better ones. Parking is a bit of an issue as there is little in the proximity and mostly off street. Its also just outside of the main city centre so not close enough for a walk. That aside the restaurant is very pleasant. Neat,... More 

Was this review helpful? Yes
Southampton, United Kingdom
1 review
2 of 5 stars Reviewed March 29, 2015

We booked a table for 8 people on a Saturday night. On arrival, nobody offered to take our coats, it was only when we asked if there was a cloakroom we were directed to a large cupboard where we hung our own coats. Décor is tired and not terribly clean. Stair rails and door handles were greasy. The waiting staff... More 

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Restaurant Details

Location and Contact Information

  • Address: Canute Road, Southampton SO14 3FJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Southampton
  • Phone Number: 02380338008

Price and Cuisine

  • Average Prices: USD 16 - 41
  • Cuisine: Chinese

Restaurant Characteristics

  • Good for: Large groups, Families with children, Entertaining clients

Questions & Answers

Questions? Get answers from Pilgrim House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?