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Canute Road, Southampton SO14 3FJ, England
02380338008
Website
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Dining options: Breakfast, Dinner, Lunch, Buffet, Delivery, Late Night, Reservations, Takeout

TripAdvisor Reviewer Highlights

Read all 269 reviews
Visitor rating
  • 53
    Excellent
  • 57
    Very good
  • 55
    Average
  • 46
    Poor
  • 58
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Good food shame about the service

Always wanted to try here and finally go round to a visit but was disappointed with the service. Food was really good value, fresh and plentiful and we really couldn't fault it but the staff were less than welcoming. Our waiter was a little abrupt and didn't want to engage, can't say the... read more

3 of 5 starsReviewed May 31, 2015
LisaP51
,
Southampton
Good for:
  • Large groups
  • Families with children
  • Entertaining clients
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269 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • German first
  • Any
English first
Southampton
Senior Contributor
44 reviews 44 reviews
39 restaurant reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 31, 2015 NEW

Always wanted to try here and finally go round to a visit but was disappointed with the service. Food was really good value, fresh and plentiful and we really couldn't fault it but the staff were less than welcoming. Our waiter was a little abrupt and didn't want to engage, can't say the service was bad as such but it... More 

Was this review helpful? Yes
Portsmouth, United Kingdom
Contributor
20 reviews 20 reviews
17 restaurant reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 31, 2015 NEW

Visited on a Friday night and had the all you can eat buffet. Food was reasonable but it would be hard to say it was amazing given the ability to eat as much as you can it would be better not to bring all the starters at the same time. Service was good although there was a little bit of... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
9 restaurant reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 25, 2015

Awful, awful, awful!! The food is very average and the main courses looked very gelatinous and unappetising! The staff were not friendly and the service can only be described as functional! Do not venture to the toilets! A very unpleasant experience, calories wasted!

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Fareham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 25, 2015

Great food and the staff were very attentive. Not in the centre of town but near to the docking area for the cruise ships, worth seeking out.

Was this review helpful? Yes 1
Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

I went to the Pilgrim house along with 3 other friends and i will never be coming back. The service was absolutley terrible. We only ordered a small amount of starters to begin with, so when i asked if we could order more after we had finished them we were given a dirty look from the waiter - he didnt... More 

Was this review helpful? Yes 1
southampton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2015 via mobile

Went on a Saturday night with my friends, had been recommended to us. We were very disappointed, service was terrible, very ,very rude. Starters, good, main course poor and went cold very quickly. The staff were clearing tables around us using a trolley, making lots if noise. They had the cheek to charge a service charge as we had 6... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 14, 2015 via mobile

iv been here a few times now and I absolutely love it the food is beautiful the staff are lovely and the restaurant is pretty with a grand chandelier at the main entrance the price is perfect and i can't wait to go again :)

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1 review
1 of 5 stars Reviewed May 12, 2015 via mobile

Called them yesterday for times ect.. Last orders at 10pm. Arrived at 8pm the and ordered, the waitress was ignorant then a different waiter came over and when asked for a plate of food he grunted and walked off, we were the lasts ones in there at 9.10 so they were cleaning all the tables around us which is a... More 

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Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 11, 2015

We used to love coming here but haven't been in a year. We were disappointed with the visit this time round. The food just wasn't up to scratch.

Was this review helpful? Yes 1
SOUTHAMPTON
2 reviews
2 of 5 stars Reviewed May 9, 2015 via mobile

I have eaten here several times over the years but hadn't been for a good year or so until today, I won't be coming again! Service with a smile couldn't be any further from what these miserable and plainly rude waiting staff were. Even muttering under her breath when I asked for a glass of water for my son. In... More 

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Restaurant Details

Location and Contact Information

  • Address: Canute Road, Southampton SO14 3FJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Southampton
  • Phone Number: 02380338008

Price and Cuisine

  • Average Prices: USD 16 - 41
  • Cuisine: Chinese

Restaurant Characteristics

  • Good for: Large groups, Families with children, Entertaining clients

Questions & Answers

Questions? Get answers from Pilgrim House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?