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Pilgrim House

$$$
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Canute Road, Southampton SO14 3FJ, England
02380338008
Website
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Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Buffet, Late Night
Good for:
Families with children
Large groups
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 238 reviews
Visitor rating
  • 50
    Excellent
  • 48
    Very good
  • 51
    Average
  • 41
    Poor
  • 48
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Most recent review
Overpriced and poor service!

After spending £240, I'd have expected a lot more in terms of quality of service. Appalling table manner and customer care. Staff were extremely rude and made us to feel rushed. Moments after we step foot outside, they were locking the doors behind us. NEVER waste your money here!

3 of 5 starsReviewed March 2, 2015
Ellzarr
via mobile
Good for:
  • Families with children
  • Large groups
  • Entertaining clients
  • Breakfast/Brunch
  • Lunch
  • Dinner
  • Reservations
  • Takeout
  • Delivery
  • Buffet
  • Late Night
Add Photo Write a Review

238 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2015 NEW via mobile

After spending £240, I'd have expected a lot more in terms of quality of service. Appalling table manner and customer care. Staff were extremely rude and made us to feel rushed. Moments after we step foot outside, they were locking the doors behind us. NEVER waste your money here!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

We went there to celebrate my friend's birthday. What a mistake that was!!! Our food was terrible and I still can't get over the bad customer service we received. Their waiting staff lack good manners, politeness and discretion. They certainly don't care about customer satisfaction!! I have never tasted Chinese food as bad as this one. They give a bad... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

This is the worse Chinese food and along with the poorest service I have ever encountered, I went with 2 friends for lunch, the food was tepid and consistently sent back for reheating, the waitress was very very rude and for some bizzare reason kept looking over to us and laughing, when we asked her what was so amusing she... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
11 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2015

I like going to a restaurant where the buffet is brought to you like at Pilgrim House. Food is always nice and there is a good variety on the buffet menu. Service is often slower than you'd like it to be and the place could do with modernising - it's just a room with lots of tables in but it... More 

Was this review helpful? Yes
Southampton, United Kingdom
Contributor
19 reviews 19 reviews
14 restaurant reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 31, 2015

Have been once in the evening and thought it was expensive for what it is and the service was so slow. However the times I have been at lunch time when it's been quieter the food has been really good value for money (under a tenner for food, drinks not included). The food is nice and hot and brought to... More 

Was this review helpful? Yes 1
Hampshire
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 13, 2015

Visited before Xmas, group of about 15. Service and food were OK, some drinks orders were slow to arrive. Would probably visit again.

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 restaurant reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 10, 2015

Food was good although on the pricey side for what you actually get. The service however was shockingly bad. I had a drink spilt on me within minutes of arriving with no apology given, orders were made by our table that never came and every plate was slammed down by the waitress which put us all on edge! Wouldn't go... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 4, 2015

Have been here many times and have found the staff quite rude however the most recent time of visiting I felt really quite unwell after we ate there and its really not cheap! Wont be in a rush to go back

Was this review helpful? Yes 2
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 1, 2015

I ordered a considerable size take away for New Year's Eve to collect at 7pm. On collection we waited a little while which was fine. Order came and we got home with it to only realise over half the order was missing. Rang restaurant flippant sorry what's missing come back and will have it ready. Told them I wanted whole... More 

Was this review helpful? Yes 1
Southport, United Kingdom
Contributor
12 reviews 12 reviews
8 restaurant reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 21, 2014

Food was ok. Service was ok+. Price was a little expensive for the quality. Building needs some investment (if you are going to have a chandelier like that in the reception - make sure the rest of the place is up to scratch)

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: Canute Road, Southampton SO14 3FJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Southampton
  • Phone Number: 02380338008

Price and Cuisine

  • Average Prices: USD 16 - 41
  • Cuisine: Chinese

Restaurant Characteristics

  • Good for: Families with children, Large groups, Entertaining clients

Questions & Answers

Questions? Get answers from Pilgrim House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?