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The Grosvenor Arms

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High Street | The Commons, Shaftesbury SP7 8JA, England
44 (0)1747 850580
Website
This restaurant is at The Grosvenor Arms
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Dining options: Dinner, Lunch, Breakfast, Reservations

TripAdvisor Reviewer Highlights

Read all 122 reviews
Visitor rating
  • 47
    Excellent
  • 35
    Very good
  • 23
    Average
  • 9
    Poor
  • 8
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
From a Shaftesbury resident ....

The food is excellent, the service improving all the time. It's been recently remodelled and rightly enjoys its proud position as an old coaching inn in the town centre.

4 of 5 starsReviewed June 8, 2015
Jenny J
,
Shaftesbury, United Kingdom
Good for:
  • Large groups
  • Doing business
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122 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
shaftesbury
Level Contributor
16 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 30, 2015

The Grosvenor has had many changes. From fine dining to average pub food, the Grosvenor seems to be finding its feet, yet again, as to what it wants to be, or which clientele to appeal to. I hate to be critical, but it is with the best of intentions, as I want to see it thrive, as consistency and appeal... More 

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Uttoxeter, United Kingdom
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 24, 2015

Visited for lunch on Friday, clearly a lot of money has been spent on the fabric of the building but the hard finishes make the dining experience a very noisy one. The food was reasonable in quality but lacking in quantity (a bit Nouvelle Cuisine), and £3 extra for a portion of potatoes or any other side vegetable seemed a... More 

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Shaftesbury, United Kingdom
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2015

Lovely atmosphere here light and airy renovations and friendly helpful staff, well worth going to for a meal, a snack or just a cup of coffee with friends.

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Somerset, United Kingdom
Level Contributor
51 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 19, 2015

Great location and great dining room and furnishings. Great feel to the place and clearly a lot of thought has gone into creating the right ambiance. The big issue they seem to have when we visited on a Thursday evening for out wedding anniversary was that they seem to be very short on staff and the staff they have try... More 

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Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 16, 2015 via mobile

The hotel looks lovely and is very well placed. Ordered coffee and cake, although not much choice on that day. Staff attentive and friendly. Can't quite put my finger on it but no real atmosphere, felt uncomfortable and wouldn't rush back, preferring one of the many cafes in town.

Was this review helpful? Yes
Shaftesbury, United Kingdom
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2015

The food is excellent, the service improving all the time. It's been recently remodelled and rightly enjoys its proud position as an old coaching inn in the town centre.

Was this review helpful? Yes
Level Contributor
4 reviews
2 of 5 stars Reviewed June 6, 2015

We have been visiting the Grosvenor regularly in the past 2 years since new ownership and refurbishment. It has been very inconsistent during the first 10 month since new opening but we gave it a chance. We are coming frequently to the area visiting our children who are at Port Regis school and also receive a special rate if we... More 

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1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2015

We pop in for pizzas quite often and all i can say is that they taste absolutely incredible! A good selection and so fresh there's literally a pizza for everyone's taste! Although we don't sit in the restaurant we usually stay in the bar area the hotel has a great feel to it. Even though the staff are young they... More 

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Child Okeford, null, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 4, 2015

I visited the Grosvenor for a birthday meal with my husband and although the food was good, the service was poor. Our drinks took over ten minutes to arrive and I was not offered another drink until we were offered dessert, which I declined in frustration. The staff seemed more interested in larger tables and we felt neglected when it... More 

Was this review helpful? Yes 1
Nathan_GrosvenorGM, General Manager at The Grosvenor Arms, responded to this review

Dear Maisie T I'm sorry to hear you experienced a lack of attention during your birthday meal. Thank you for bringing this lapse of care to my attention. As a result we've had another training session with all front of house staff on the importance of being attentive and looking after guests for the duration of their meal. I'm glad... More 

London
Level Contributor
21 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 3, 2015

Had a business lunch here last week and you cannot fault the appearance of the place, its stunningly well designed and the interior is first class. Sadly I should have probably left at that point. We polled up at 1 and asked for a table for four and where duly seated. Then we waited, and waited and waited... eventually we... More 

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Additional Information about The Grosvenor Arms

Address: High Street | The Commons, Shaftesbury SP7 8JA, England
Phone Number: 44 (0)1747 850580
Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Shaftesbury
Cuisine: European

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Restaurant Details

Location and Contact Information

  • Address: High Street | The Commons, Shaftesbury SP7 8JA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Shaftesbury
  • Phone Number: 44 (0)1747 850580

Price and Cuisine

  • Cuisine: European

Restaurant Characteristics

  • Good for: Large groups, Doing business

Questions & Answers

Questions? Get answers from The Grosvenor Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?