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The Grosvenor Arms

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High Street | The Commons, Shaftesbury SP7 8JA, England
44 (0)1747 850580
Website
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Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations
Good for:
Large groups
Doing business
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 99 reviews
Visitor rating
  • 40
    Excellent
  • 28
    Very good
  • 19
    Average
  • 5
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
Great food let down by service

We booked in as were staying in the hotel, and from the beginning realised the staff were not trained well and had no leadership. The food was excellent, we all had different fish dishes and all were good. Great chef, shame about front of house.

3 of 5 starsReviewed March 3, 2015
Jenny1866
,
Fleet, United Kingdom
Good for:
  • Large groups
  • Doing business
  • Entertaining clients
  • Breakfast/Brunch
  • Lunch
  • Dinner
  • Reservations
Add Photo Write a Review

99 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Fleet, United Kingdom
Contributor
17 reviews 17 reviews
10 restaurant reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 3, 2015 NEW

We booked in as were staying in the hotel, and from the beginning realised the staff were not trained well and had no leadership. The food was excellent, we all had different fish dishes and all were good. Great chef, shame about front of house.

Was this review helpful? Yes
Dachau, Germany
1 review
5 of 5 stars Reviewed February 27, 2015 NEW

We made a business trip and had a meal in the evening. I chose a pizza... very delicoius.. a small piece of Italy. Also the Service is very kind and solicitous. If you want a good time with good food don't hesitate to go there. Regards Markus

Was this review helpful? Yes
Bath, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 22, 2015

We arrived at the Grosvenor on the off-chance they had a table for Sunday lunch. We're very glad they did. The restaurant and bar have been wonderfully kitted out. They've resisted the temptation to stuff more tables in meaning plenty of room to enjoy your meal. Three of us had pizzas. Delicious. I enjoyed nice tasty rare burger with exquisite... More 

Was this review helpful? Yes
Plymouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 restaurant reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 16, 2015

The place was totally buzzing with people on the two occasions we visited. Charming atmosphere, quirky setting, average food, friendly and helpful staff

Was this review helpful? Yes
Dorset, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 4, 2015 via mobile

Went to celebrate 3 birthdays, a total of 5 people on 17th Jan. Bar was buzzing with music and new cocktails on offer which the ladies felt obliged to test :o). All very nice after being warmly greeted and our coat taken. Menu comprehensive, one criticism I have and it is a major one for me, is that I ordered... More 

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 31, 2015

As residents of Shaftesbury, we were keen to try our newly refurbished and well- reviewed Grosvenor Hotel. On a Saturday night we thought the place would be buzzing, and indeed, it was full and quite lively. The staff were friendly and charming, but not well trained - our waitress was unable to answer any of our questions about the menu... More 

Was this review helpful? Yes 1
Surrey, UK
Contributor
11 reviews 11 reviews
3 restaurant reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 24, 2015

I'll start with the pluses. The breakfast that accompanies a night's stay is very good. I had Eggs Benedict, and the dish was spot on. Service was also good, but there were few diners. Our dinner the night before was not something I'd like to repeat other than for the desserts, a delicious chocolate mousse and a very tasty sticky... More 

Was this review helpful? Yes
Blandford Forum, United Kingdom
Top Contributor
98 reviews 98 reviews
55 restaurant reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 9, 2015

I really want to really like the Grosvenor Arms but have come away with mixed feelings. My gripes - we went to reception on arrival then to the bar having reserved table but the waitress had no idea that we were there, no process for calling people to the table. Beer was off but replaced without quibble. We had chosen... More 

Was this review helpful? Yes 1
Nathan_GrosvenorGM, General Manager at The Grosvenor Arms, responded to this review

Dear katecg Thank you for your review and subsequent correspondence. We’re glad you enjoyed your food when you visited last week, but are saddened that you felt our prices are too high and the service was poor. After investigating the matter fully I would like to respond, primarily for the benefit of would –be visitors to the restaurant, as we... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 27, 2014

In October we went for a family meal to celebrate my birthday after hearing good things about the restaurant. After browsing a very pretentious menu, I just about found something to order for starter; wood pigeon pastrami and caramelised plums. Unfortunately upon first taste the dish was extremely salty, to the point I actually heaved. Not wanting to cause a... More 

Was this review helpful? Yes 2
Nathan_GrosvenorGM, Manager at The Grosvenor Arms, responded to this review

Dear Joe B Thank you for your comments. Firstly I'd like to apologise for not responding to your e mail. I have checked and checked and cannot find it. That is not to imply it wasn't sent, as it clearly was. I always try to respond to any queries or issues guests have as quickly as possible so I must... More 

Dorset
Top Contributor
111 reviews 111 reviews
76 restaurant reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed November 8, 2014

Upon arrival, our group was impressed by the decor and ambience, but there it ended.....My Campari soda aperitif was appallingly served.....in a pint glass topped up with far too much soda, no ice and no orange slice. Sadly, that error set the tone for the evening. The service was mainly by young staff who were clearly inadequately trained. They mistook... More 

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: High Street | The Commons, Shaftesbury SP7 8JA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Shaftesbury
  • Phone Number: 44 (0)1747 850580

Price and Cuisine

  • Cuisine: European

Restaurant Characteristics

  • Good for: Large groups, Doing business, Entertaining clients

Questions & Answers

Questions? Get answers from The Grosvenor Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?