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Upstairs at The Grill

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70 Watergate Street, Chester CH1 2LA, England
01244 344883
Website
Today
5:00 pm - 11:00 pm
Open now
See all hours
Hours:
Sun - Sat 5:00 pm - 11:00 pm
Fri - Sun 12:00 pm - 3:00 pm
Dining options: Lunch, Breakfast, Dinner, Delivery, Reservations
Description: Upstairs at the Grill is a split-level Manhattan-style steakhouse and...
Upstairs at the Grill is a split-level Manhattan-style steakhouse and intimate cocktail bar located in Chester City Centre. Open Monday to Thursday from 5pm and from 12pm Friday, Saturday and Sunday, we offer our guests the opportunity to explore our selection of locally sourced dry aged beef and extensive wine list. We look forward to welcoming you to Upstairs at the Grill.Upstairs At The Grill is available for a range of private parties, birthday parties, working lunches, business meetings or wedding receptions. Whether an intimate table of 2, party of 8 or an all-out celebration for 80, we’re here to help.
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TripAdvisor Reviewer Highlights

Read all 1,401 reviews
Visitor rating
  • 1118
    Excellent
  • 190
    Very good
  • 65
    Average
  • 17
    Poor
  • 11
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Best Customer Service and Fantastic Food

This place has the best customer service I've ever experienced, the staff were very friendly and went out of their way to accommodate requests. At the end of a delicious meal, which was presented delightfully, I asked if they had soya milk, they didn't but sent a member of staff out to the shops... read more

5 of 5 starsReviewed August 1, 2015
Revs17
,
London
Good for:
  • Romantic
  • Special occasions
  • Doing business
  • Local cuisine
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1,401 Reviews from our TripAdvisor Community

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Date | Rating
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English first
London
2 reviews
5 of 5 stars Reviewed August 1, 2015 NEW

This place has the best customer service I've ever experienced, the staff were very friendly and went out of their way to accommodate requests. At the end of a delicious meal, which was presented delightfully, I asked if they had soya milk, they didn't but sent a member of staff out to the shops just to get me some for... More 

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Level Contributor
14 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 1, 2015 NEW

From the moment we arrived to the moment we left I have to say this was excellent. The staff were superb and did everything to help us have a wonderful evening , attentive without being annoyingly ever present like we have experienced in other restaurants. Could not fault the food in any way , it was all very well cooked... More 

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Leeds
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 31, 2015 NEW

Customer service excellent. The upstairs bar is cosy and fabulous with a huge range of gin/cocktails and everything else you could wish for. Device food with side orders to die for (especially the creamy spinach! ) Attentive service and a must if coming to chester.

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Level Contributor
25 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 31, 2015 NEW

A lazy sunday and not being bothered to make sunday lunch got me heading into town to seek a suitable restaurant. After checking TP i settled on upstairs@ the grill. First off the waitress was super friendly showing us to a table. Drinks orders swifty taken, followed quickly by food orders. We all opted for the sunday roast @£12.50 a... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed July 31, 2015 NEW

Great visit, THE most amazing customer service. Below are a few highlights: 1. The steak presentation 2. The truffle rum 3. The home made gin 4. The Chateaubriand steak 5. Whiskey Selection - Macallan 18 6. The chocolate slab with apricot We will definitely be back.

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Chester, United Kingdom
Level Contributor
46 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 30, 2015 NEW

This was our first visit to the restaurant & as it was our wedding anniversary decided to try it. My first impression was how small it is & the restaurant tables are quite close together. We were taken to the bar upstairs for a drink & to look at the menu. We were given complimentary glasses of champagne which I... More 

Was this review helpful? Yes 1
Colwyn Bay, United Kingdom
Level Contributor
7 reviews
5 restaurant reviews
5 of 5 stars Reviewed July 29, 2015 NEW

Ordered from the Saturday special lunch menu, the food was delicious and cooked to perfection. Excellent value for money & great service. The evening menu looks a bit expensive but It's worth it for such fantastic food. Can't wait to come back again.

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Chester, United Kingdom
Level Contributor
70 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 29, 2015 NEW

Been ere a couple of times. Once on business when cost was not an issue. Food particularly the steak was great.Second time felt we had been held in the bar too long and the seating was cramped for two. The food was still good

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Ellesmere Port, United Kingdom
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 29, 2015 NEW

I have rarely if ever left a restaurant feeling so full of stomach and yet fuller of heart. I always worry when I come back to a place for the second time after a first visit that was exceptional. I needed haven't worried, I have just spent my 10th wedding anniversary here with my wife and am pleased to say... More 

Was this review helpful? Yes 1
Cheshire
Level Contributor
43 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 29, 2015 NEW

First of all I would like to congratulate the team on the service which I can only describe as exceptional, the best I've experienced in the UK. It was our anniversary and we were welcomed with a glass of fizz. The meat selection was terrific and I opted for the Delmonico rib eye. Delmonico is an iconic restaurant in New... More 

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Additional Information about Upstairs at The Grill

Address: 70 Watergate Street, Chester CH1 2LA, England
Phone Number: 01244 344883
Location: Europe  >  United Kingdom (UK)  >  England  >  Cheshire  >  Chester
Open Hours:
Sunday 5:00 pm - 11:00 pm  12:00 pm - 3:00 pm
Monday 5:00 pm - 11:00 pm
Tuesday 5:00 pm - 11:00 pm
Wednesday 5:00 pm - 11:00 pm
Thursday 5:00 pm - 11:00 pm
Friday 5:00 pm - 11:00 pm  12:00 pm - 3:00 pm
Saturday 5:00 pm - 11:00 pm  12:00 pm - 3:00 pm
Average Prices: USD 10 to 50
Cuisine: Steakhouse, Barbecue

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Restaurant Details

Location and Contact Information

  • Address: 70 Watergate Street, Chester CH1 2LA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cheshire  >  Chester
  • Phone Number: 01244 344883

Price and Cuisine

  • Average Prices: USD 10 to 50
  • Cuisine: Steakhouse, Barbecue

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romantic, Special occasions, Doing business, Local cuisine

Description

Upstairs at the Grill is a split-level Manhattan-style steakhouse and intimate cocktail bar located in Chester City Centre. Open Monday to Thursday from 5pm and from 12pm Friday, Saturday and Sunday, we offer our guests the opportunity to explore our selection of locally sourced dry aged beef and extensive wine list. We look forward to welcoming you to Upstairs at the Grill.Upstairs At The Grill is available for a range of private parties, birthday parties, working lunches, business meetings or wedding receptions. Whether an intimate table of 2, party of 8 or an all-out celebration for 80, we’re here to help.
Open Hours
Sunday
5:00 pm - 11:00 pm
12:00 pm - 3:00 pm
Monday
5:00 pm - 11:00 pm
Tuesday
5:00 pm - 11:00 pm
Wednesday
5:00 pm - 11:00 pm
Thursday
5:00 pm - 11:00 pm
Friday
5:00 pm - 11:00 pm
12:00 pm - 3:00 pm
Saturday
5:00 pm - 11:00 pm
12:00 pm - 3:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Upstairs at The Grill and other visitors
1 question
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Questions? Get answers from Upstairs at The Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?