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Boston Pizza

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Cranbrook 510 - 1500 Cranbrook Street, Cranbrook, British Columbia V1C 3S8, Canada
(250)426 4242
Website
Today
11:00 am - 12:00 am
Open now
See all hours
Hours:
Sun - Thu 11:00 am - 12:00 am
Fri - Sat 11:00 am - 1:00 am
Dining options: Late Night

TripAdvisor Reviewer Highlights

Read all 31 reviews
Visitor rating
  • 8
    Excellent
  • 9
    Very good
  • 2
    Average
  • 5
    Poor
  • 7
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Slow Service and Overcooked food

Went on a Tues. night, around 6:00PM. Restaurant was not too busy, and the server was prompt to serve us our drinks and take our order, however we then waited about 40 min for our food to arrive. When it arrived the steak was over done and the meat in the Brute was very crisp and appeared to be... read more

2 of 5 starsReviewed April 15, 2015
Jim B
,
Calgary, Canada
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31 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Any
English first
Calgary, Canada
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed April 15, 2015

Went on a Tues. night, around 6:00PM. Restaurant was not too busy, and the server was prompt to serve us our drinks and take our order, however we then waited about 40 min for our food to arrive. When it arrived the steak was over done and the meat in the Brute was very crisp and appeared to be over... More 

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

I am so sorry that your experience in our restaurant was as you described. We strive to make every experience a perfect one. We clearly fell short in your visit. I would love to discuss this further with you. If you are willing please email me at galvinj@bostonpizza.com More 

Cranbrook, British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 5, 2015

We thought we would try something different as we hadn't been to the local Boston Pizza. The seafood pasta looked appetizing when it arrived at the table but it was not flavourful at all.

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

Thank you for coming and giving us a try. So sorry your Pasta wasn't to your liking. We make all our pastas to specific Boston Pizza standard. We do have many other pastas (some that even have some seafood in them) that pack a huge flavor punch. Let us know next time you are in and your server will be... More 

Pasco, Washington
Senior Contributor
42 reviews 42 reviews
31 restaurant reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 29, 2015

Staying in town for the night so I checked out the local pizza reviews on Trip Advisor. This one came up as it was near my motel and had a decent rating. The tropical chicken pizza was excellent and my waitress was attentive. Keep in mind that this is a sports bar. The TVs were going and the volume is... More 

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

Thank you for your great review. We appreciate you taking the time to check us out. More 

Fairmont Hot Springs, Canada
Senior Contributor
38 reviews 38 reviews
22 restaurant reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 16, 2015

Appetizers and cocktails were delivered quickly ( the Thai chicken bites were tasty and tender), Pizza and burgers about what you'd expect as the ingredients were fresh and savory and delivered in a timely fashion. Over all, a good choice for a lunch experience in Cranbrook.

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

Thanks for the amazing review. I am so glad your experience had that extra wow factor. Please let us know next time you are in so we can thank you in person! More 

Qualicum Beach
Senior Contributor
36 reviews 36 reviews
8 restaurant reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 21, 2014

Slow service seems to be the normal at this location. Sorry you can't sit there, was a good start. Moved to bar area with 2 working behind bar yet still had to catch attention to get drink order. Helped myself to menu, placed order when she had time. Food came almost instantly, that was the good part but it was... More 

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

We strive to make every experience a perfect one at Boston Pizza Cranbrook. I am so sorry your experience was lacking this. I would love to discuss this with you further if you are willing. Please email me at galvinj@bostonpizza.com More 

Cranbrook, Canada
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 3, 2014

DONT EVER order the Nachos at BP. when we got them they where so small . we complained to the waitress and she said that they are weighed and portion to order. there was barley and cheese or condiments. we used to go to BP just to have nachos and beer. NEVER AGAIN!

Was this review helpful? Yes 1
Jackie G, General Manager at Boston Pizza, responded to this review

I am so sorry your visit was ruined by the nachos you received. I would love to discuss this with you further, if your willing please email me at galvinj@bostonpizza.com More 

Calgary, Canada
Senior Contributor
31 reviews 31 reviews
21 restaurant reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 30, 2014

Staff are efficient, friendly and hospitable (and our waitress was only in her 1st week). Food was great!

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

We are so glad you enjoyed your visit. Thank you for the great review, I have shared your comments with our staff . More 

100 Mile House, Canada
Contributor
14 reviews 14 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2014

Great variety on menu, even for kids. Prices are average. Always very busy. The staff are great and service is good.

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

We are so glad you enjoyed your visit to Boston Pizza Cranbrook. Thank you so much for the GREAT review. We hope to see you again soon. Let a manager know next time your in so we can thank you in person. More 

Preston, England
Senior Contributor
39 reviews 39 reviews
16 restaurant reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 10, 2014

Had a lovely steak here waitress was lovely and really helpful, food and service very good for a chain

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

We are so glad you enjoyed your visit. Thanks for the kind words, I will let our staff know. More 

Calgary, Canada
Top Contributor
84 reviews 84 reviews
54 restaurant reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed August 8, 2014 via mobile

I've never been in a worse restaurant. Bps is usually a dependable meal. We ordered 2 kids meals and had to send them back twice because the buns were so hard the 4 year olds couldn't bite them. The burgers were so over cooked I could never make my kid eat that. Mcdonalds makes a better burger. Service was terrible.... More 

Was this review helpful? Yes
Jackie G, General Manager at Boston Pizza, responded to this review

We are so sorry your experience at Boston Pizza was not what it should have been. We appreciate your feedback. I would like to discuss this matter further if your willing, please email me at galvinj@bostonpizza.com More 

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Restaurant Details

Location and Contact Information

  • Address: Cranbrook 510 - 1500 Cranbrook Street, Cranbrook, British Columbia V1C 3S8, Canada
  • Location: Canada  >  British Columbia  >  Kootenay Rockies  >  Cranbrook
  • Phone Number: (250)426 4242

Price and Cuisine

  • Cuisine: Pizza
Open Hours
Sunday
11:00 am - 12:00 am
Monday
11:00 am - 12:00 am
Tuesday
11:00 am - 12:00 am
Wednesday
11:00 am - 12:00 am
Thursday
11:00 am - 12:00 am
Friday
11:00 am - 1:00 am
Saturday
11:00 am - 1:00 am

Questions & Answers

Questions? Get answers from Boston Pizza staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?