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Swiss Chalet

Pub, Family Fare, Diner, Canadian
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525 Highland W. St., Kitchener, Ontario, Canada
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Dining options: Dinner, Delivery, Outdoor Seating, Takeout

TripAdvisor Reviewer Highlights

Read all 32 reviews
Visitor rating
  • 4
    Excellent
  • 10
    Very good
  • 9
    Average
  • 5
    Poor
  • 4
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    2.5 of 5 stars
Average everything

If I'm in need of "fast food" I like Swiss Chalet because yo can make some healthy choices. This night was not one of those. Our service was slow. We got our appetizers about 25 minutes after ordering. They were dropped off at our table by a second server and she scooted away before we could... read more

3 of 5 starsReviewed May 29, 2013
nascar3fan
,
Kitchener, ON
Good for:
  • Families with children
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32 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Kitchener, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed July 1, 2015 NEW

Ordered take out and we had food missing. The chicken was extremely greasy and fatty. The salad was brown and all core. Totally not worth the $55 we paid!!!!!!!!

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Kitchener
Level Contributor
30 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 31, 2015

We have always enjoyed Swiss Chalet delivered to our home on those nights where we just aren't up for cooking. This restaurant is the one we have to get delivery from, but we are consistently disappointed to the point where we are now starting to have second thoughts about ordering at all. We have had so many things over the... More 

Was this review helpful? Yes
Ottawa,ON
Level Contributor
46 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 12, 2015

We are so taken with Swiss Chalet and we know that it suits our appetite. It was no disappointment! Great amount of chicken served. The new chicken parmagian was a little dry however!!

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Kitchener, Canada
Level Contributor
77 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed April 16, 2015

Went in for family dinner on a Friday evening. Wow we waited over 20 minutes for our drink order to be taken, another 15 for dinner order and another 20 for it to get to the table. 55 minutes from the time we walked in until food arrived. N o refills on drinks sons dinner frozen underneath. Then,my portion was... More 

Was this review helpful? Yes 2
Port Dover, Canada
Level Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 7, 2015

We were visiting another couple in Kitchener and we all decided to go to Swiss Chalet for dinner. The closest Swiss Chalet was on Highland Rd. We arrived at 7:30 pm, and there were a few patrons, but the restaurant was not busy. After being seated we ordered coffee while we decided on dinner. We placed our orders within 5... More 

Was this review helpful? Yes 1
Southampton, Canada
Level Contributor
20 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed September 5, 2014

I recently phoned in an order to the Highland W. location. I was told it would be quicker if I came in to pick it up and that my order would be ready at 5:55 PM. When I arrived, I paid for my order and was told it would just be a few minutes. Finally, at 6:30, I approached the... More 

Was this review helpful? Yes 2
Kitchener, ON
Level Contributor
14 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 29, 2013

If I'm in need of "fast food" I like Swiss Chalet because yo can make some healthy choices. This night was not one of those. Our service was slow. We got our appetizers about 25 minutes after ordering. They were dropped off at our table by a second server and she scooted away before we could request drink refills. That... More 

Was this review helpful? Yes 1
Waterloo, Ontario, Canada
Level Contributor
27 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 24, 2013

Decent tasting food, excellent price. I was happy there was no lineup when we went - most of the time we drive by the one on Weber in Waterloo, it's packed and we can't wait around that long for a table with our kids.

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Ontario
Level Contributor
27 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 21, 2013

All Swiss Chalet seem the same, nothing sets them apart.... service is good nothing to write about, and the food is good again nothing to write about.

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Kitchener, Ont Canada
Level Contributor
80 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 134 helpful votes
1 of 5 stars Reviewed May 10, 2013

I don't understand why the staff in any restaurant are allowed to wear their long hair down. I totally disagree with this and of course the french fries are always cold when I eat there. I only go because my 80 yr old mother loves it there.

Was this review helpful? Yes 1

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Additional Information about Swiss Chalet

Address: 525 Highland W. St., Kitchener, Ontario, Canada
Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
Cuisine: Pub, Family Fare, Diner, Canadian

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Restaurant Details

Location and Contact Information

  • Address: 525 Highland W. St., Kitchener, Ontario, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener

Price and Cuisine

  • Cuisine: Pub, Family Fare, Diner, Canadian

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Swiss Chalet staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?