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Charcoal Steak House

2980 King St. E, Kitchener, Ontario N2A 1A9, Canada
+1 519-893-6570
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Ranked #3 of 429 Restaurants in Kitchener
Certificate of Excellence 2014
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Price range: $31 - $50
Hours:
Sun 10:00 am - 2:00 pm
Sun - Thu 4:30 pm - 10:00 pm
Mon - Fri 11:30 am - 2:00 pm
Fri - Sat 4:30 pm - 11:00 pm
Cuisines: Steakhouse
More restaurant details
Restaurant details
Good for: Romance, Large groups, Doing business, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Dinner, Reservations, Late Night, Dessert
Dining style: Casual Elegant
Cross street: Fairway Road North
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262 reviews from our community

Visitor rating
    157
    62
    33
    5
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Kitchener, Canada
1 review
4 of 5 stars Reviewed September 3, 2014

I had a family meal at Charcoal. Everyone enjoyed there meal, food great, service excellent. Steaks were done to perfection. I would highly recommend this restaurant.

Was this review helpful? Yes
CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello 2014Fall, Thanks so much for the recommendation! I'm glad you were able to have such a great family meal with us. We hope to see you and your group again soon. Cheers, Neil Robinson General Manager The Charcoal Complex More

Decatur, Illinois
Top Contributor
55 reviews 55 reviews
16 restaurant reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 28, 2014

The Charcoal was everything it was advertised to be!!! We had a meal on a Friday night and were very much impressed. Great service from attentive staff and great food. The steak and prime rib was excellent and I got one rib as an appetizer and it was awesome, too!! Would highly recommend this restaurant to anyone looking for a... More

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CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello redbirdfever, Thanks for the recommendation! There is a lot of effort and energy put into maintaining our standards when it comes to food, service and décor. It is always nice to find out that our guests appreciate what the team here has been doing. We look forward to your next visit with us. Cheers, Neil Robinson General Manager The... More

Kitchener, Canada
Senior Reviewer
10 reviews 10 reviews
10 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 16, 2014

Had a family meal at the Charcoal. All ordered steaks-food was great-waiter was a bit rough-needlessly so. Service over-all was good especially the floor manager who made up for the argumentative waiter. He was new he said, but, never cracked a smile, did not follow up on requests and was close to miserable. Other than that a great meal and... More

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CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello, Thanks for providing your feedback. While I'm happy that our floor manager took great care of you, I'm sorry to hear that service was not what you expected, or to the standards that we set. We will be sure to review your sentiments with our servers. That being said, I'm glad to hear that you think we have the... More

Toronto, ON
Top Contributor
52 reviews 52 reviews
37 restaurant reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 14, 2014 via mobile

I used to work in Kitchener and loved going to the Charcoal Steakhouse. But, I moved away and didn't have a chance to visit again until today when I was able to meet an old friend there today. To bring back memories I ordered the pig tails and they're still delicious. I guess they don't get many people ordering them... More

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CSH2980, General Manager at Charcoal Steak House, responded to this review

Hi, Thanks for taking the time to let everyone know about your experience with us. Actually the pig tails are still one of our best sellers here at the Charcoal. As I'm sure I mentioned to you at the table, if I ever tried to take the pigtails off of our menu, I'd be chased out of town! We are... More

Kitchener, Canada
Contributor
13 reviews 13 reviews
4 restaurant reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2014

The Charcoal Steak House has been a staple in Kitchener since the 1960's. It's reputation as a very up-scale restaurant still holds to this day. The food is quality and the ambiance is sophisticated. It has always been an expensive restaurant, but when people wish to impress, they take their family or friends to the "Charcoal".

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CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello, Thank you for taking the time to provide your feedback. I'm so glad that you have been a fan of our restaurant over the years, and we are your choice when you want to impress loved ones. We take a lot of pride in the quality of ingredients that we use, and the effort that goes in to preparing... More

Toronto
Top Contributor
58 reviews 58 reviews
26 restaurant reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

We first dined at the Charcoal Steakhouse over 47 years ago and it has become a sort of ritual to pop in on our way back to Toronto from our annual visit to Stratford. Talk about consistency! Each time, it has been a stellar experience, the food has been fantastic and the service exemplary. We always enjoy a little pig-tail... More

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CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello, Thank you for taking the time to drop in once again on your trip home from Stratford. We find that this is a tradition for quite a few people. It is always both amazing and humbling to hear when our guests have as much passion for our restaurant as we do. Being part of this community for such a... More

Cambridge, Canada
Reviewer
5 reviews 5 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

We were treated to a fabulous meal, the service was reminiscent of days gone by. the personal attention of all employees was a welcome change of pace from the modern dining experience. our entrees were prepared to perfection and beautifully accented by their excellent wine selection and decadents deserts nicely located too Bravo!.

Was this review helpful? Yes
CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello, I'm so glad to hear that you enjoyed your experience with us. We are a group of hospitality professionals here in the Charcoal Complex, and take pride in all that we do. It's always nice to hear when our efforts are recognized in a great guest experience. See you again soon. Cheers, Neil Robinson General Manager The Charcoal Complex More

Waterloo, Canada
Top Contributor
90 reviews 90 reviews
50 restaurant reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 29, 2014

We have eaten here off and on for years. The only place I don't like sitting is at the little round tables along the corridor in front of the bar on the lower level, but that is what happen if you don't have a reservation at dinner hour. The place is always busy if that is an indicator. The hot... More

Was this review helpful? Yes 1
CSH2980, General Manager at Charcoal Steak House, responded to this review

Hi, Thanks for providing your feedback on your experience here. Quite often people consider this complex on large restaurant, but we are actually three distinct concepts under one roof. It looks as if you were in dels, the restaurant downstairs. I'm so glad that you enjoyed the food and service. As for the tables that you don't like to sit... More

Kitchener
Senior Contributor
29 reviews 29 reviews
20 restaurant reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 23, 2014

If you are looking for a restaurant where you know you will have great service and a great meal you can always go to the Charcoal Steak House. They are always consistent with both. The atmosphere is very relaxed, I never feel rushed. Started with the escargot, they were covered it a thick melted cheese, butter and garlic...mouth watering, my... More

Was this review helpful? Yes
CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello HotLady45, We're a little biased, but we tend to agree with you that we're always a great choice :) Thanks for joining us with your husband for a relaxing meal. Next time you are in, let us know that you would like to reserve a piece of the dessert pie feature. I'll be sure to set it aside. We're... More

Senior Contributor
39 reviews 39 reviews
39 restaurant reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 20, 2014

Celebrated my sixtieth birthday here Perfectly set table fabulous salad steak cooked as ordered this place is perfect will return

Was this review helpful? Yes
CSH2980, General Manager at Charcoal Steak House, responded to this review

Hello mollnme, Wow, we're so glad that everything turned out perfect for you on such a special occasion. We look forward to seeing you again soon. Cheers, Neil Robinson General Manager The Charcoal Complex More

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