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101 Hazelglen Dr # 5, Kitchener, Ontario N2M 5A2, Canada
(519) 743-8152
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Today
11:00 am - 11:00 pm
Closed now
See all hours
Hours:
Tue - Sun 11:00 am - 11:00 pm
Dining options: Dinner

TripAdvisor Reviewer Highlights

Read all 11 reviews
Visitor rating
  • 1
    Excellent
  • 2
    Very good
  • 1
    Average
  • 1
    Poor
  • 6
    Terrible
Rating summary
  • Food
    2.5 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    2.5 of 5 stars
Bathrooms nasty

The food ok msg is used But the washrooms are nasty I was a shame that my sister had to use there washroom she will never be back or I an rest if the family . If there washrooms are like that , one can only guess what the kitchen is like So clean that nasty washrooms up Stop being... read more

2 of 5 starsReviewed July 23, 2014
Timmah72
,
Kitchener, Canada
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11 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Kitchener, Canada
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 16, 2015

This owner is rude and needs to understand in CANADA we do not swear at our customers regardless of the situation...especially when you mess up someones order. Support Canadians and our way of life and PLEASE do not order from this restaurant.

Was this review helpful? Yes 1
Kitchener, Canada
Level Contributor
52 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 29, 2015

First off I read all the other reviews and you need to be wary anywhere on Trip Advisor when a reviewer has only written one review. I am not saying that they did not have a bad experience but no business is perfect. The other reviews seem to find only "Bad" places to eat. I have eaten here 3 times... More 

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1 review
1 of 5 stars Reviewed June 7, 2015 via mobile

Ordered a dish with a similar name as another dish. I received the wrong order. I called back to see if I can bring the wrong order back and get the right order. They refused with a attitude. Very bad costumer service. I will never order from this place again.

Was this review helpful? Yes
Kitchener
Level Contributor
4 reviews
4 restaurant reviews
1 of 5 stars Reviewed April 12, 2015

We ordered for delivery and were disappointed with the food. Not a lot to say, will never from them again, poor quality.

Was this review helpful? Yes
Waterloo, New York
1 review
1 of 5 stars Reviewed November 23, 2014

I placed an order with them for delivery. I called 3 times and was told my food would be on the way every time. 2.5 hours after placing my order they call me and the manager YELLS at me saying I'm calling the the wrong restaurant and there was never an order.

Was this review helpful? Yes
Kitchener, Canada
1 review
1 of 5 stars Reviewed October 25, 2014

I called to place an order for take-out. The manager that I spoke to was extremely RUDE!!! He even hung up on me. Common sense...your managing a business, you DO NOT treat customers like this. I was disgusted with his customer service skills and he couldn't careless. NEVER would we return to this place!!!! I will also be sure to... More 

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Kitchener, Canada
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 23, 2014

The food ok msg is used But the washrooms are nasty I was a shame that my sister had to use there washroom she will never be back or I an rest if the family . If there washrooms are like that , one can only guess what the kitchen is like So clean that nasty washrooms up Stop being... More 

Was this review helpful? Yes
Kitchener, Canada
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 4, 2013 via mobile

I've dined on and off at Lucky Garden for several years, most recently in July 2013. I've always had great food that's been consistently prepared. If I'm eating by myself, the combination platters offer a large portion of food (more than ample for 1 person with a decent appetite). I had combo #7 - plain fried rice, chicken chop suey... More 

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Toronto, Canada
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 13, 2013

My family was gathering at a relative's place in Kitchener after a funeral. We decided to order some Chinese food for 18 people. I place the order by telephone, making sure to speak slowly and clearly to ensure the person taking the order gets everything ( I have experienced missed items and mixups when ordering many items in the past... More 

Was this review helpful? Yes 1
Greenville, South Carolina
Level Contributor
81 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 25, 2012 via mobile

Looking for a place to eat after arriving late Christmas Day, decided to try this place at the recommendation of a relative. Hot and sour soup was too sweet. General Tso's chicken tasted dry and not fresh, Mongolian beef was fatty. Eat here if you are hungry and have few other choices.

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Restaurant Details

Location and Contact Information

  • Address: 101 Hazelglen Dr # 5, Kitchener, Ontario N2M 5A2, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: (519) 743-8152

Price and Cuisine

  • Cuisine: Chinese
Open Hours
Sunday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Lucky Garden staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?