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500 Fairway Rd. S., Kitchener, Ontario, Canada
(519)742-3338
Today
11:00 am - 10:00 pm
Closed now
See all hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Dinner, Lunch, Reservations

TripAdvisor Reviewer Highlights

Read all 57 reviews
Visitor rating
  • 11
    Excellent
  • 20
    Very good
  • 12
    Average
  • 8
    Poor
  • 6
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Good food

Food is good and reasonably priced, service is some of the worst you will find but the food keeps me coming back for more

4 of 5 starsReviewed March 17, 2015
Mark S
,
Kitchener, Canada
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57 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 27, 2015 NEW

What horrible service. Your food never comes out even close to the same time. I certainly do not want to watch other people at my table eat. Nor do I want to watch my food go cold while patiently waiting for my other guests' food to come. The staff are rude and arrogant.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 25, 2015 via mobile

Went once and will NEVER go again. That restaurant manager {a young guy} was very rude and arrogant. He doesn't care the customers feeling and interest AT ALL. Hate services there.

Was this review helpful? Yes 1
Kitchener, Canada
Senior Contributor
38 reviews 38 reviews
6 restaurant reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed April 17, 2015

I have eaten there quite a few times over the years and always felt I got good service and great food. This evening was the complete opposite. Food was bland and tasteless and the service was slow. Shame to see this restaurant slip. I won't be returning for a long time.

Was this review helpful? Yes 1
Toronto
Senior Contributor
39 reviews 39 reviews
15 restaurant reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 30, 2015

I got takeout from Ben Thanh. THey got my order wrong, which I didn't discover until I got home (giving my pescatarian self a chicken order. Thanks.) The pad thai was just noodle with 5 pieces of seafood--not even any bean sprouts. No peanuts. The curry was full of bamboo shoots with little of substance, and not much actual curry... More 

Was this review helpful? Yes 1
Kitchener, Canada
Reviewer
4 reviews 4 reviews
4 restaurant reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

Food is good and reasonably priced, service is some of the worst you will find but the food keeps me coming back for more

Was this review helpful? Yes
Kitchener, Canada
Senior Reviewer
10 reviews 10 reviews
10 restaurant reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2015

We stopped in on a cold winter day and the spicy hot tom yum soup really hit the spot! My gf had the chicken chow mein and really enjoyed it. Portion sizes are on the higher end of the scale. Friendly servers and very clean inside. Will definitely be back.

Was this review helpful? Yes
Kitchener, Canada
Contributor
14 reviews 14 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 18, 2015

The food here is all amazing. Served fresh and hot! Wait staff are usually good. Many thins to choose from, and wait staff can help you decide. Husband likes mild - usually orders the beef chow mein and the vietnam spring rolls are to die for. I usually order something different each time. Cashew chicken, Black pepper shrimp, Seafood pad... More 

Was this review helpful? Yes
Kitchener
Senior Contributor
26 reviews 26 reviews
13 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 13, 2015

My wife ordered Spicy Thai Noodle and a Mango Salad. She was satisfied enough with it. But not enough to take the leftovers home. I ordered the Meat Lovers (as pictured here on Trip Advisor for Ben Thanh). Presentation was good. But there is a ton of lettuce that was yellow and the quality of cut for the beef, pork... More 

Was this review helpful? Yes 1
Kitchener, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2014

Pad Thai,Spicy salt Calamari,cream cheese wontons and spring rolls......All delicious! Favourite take-out and left overs!

Was this review helpful? Yes
Kitchener, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 27, 2014

My family and I are regulars of the restaurant. However, I have noticed a dramatic deterioration in the quality of the food lately. My rolls had definitely an after taste of bleach to conceal the questionable meat. I am not going to return to what was my preferred restaurant for many years.

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: 500 Fairway Rd. S., Kitchener, Ontario, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: (519)742-3338

Price and Cuisine

  • Cuisine: Thai, Vietnamese
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Ben Thanh staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?