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500 Fairway Rd. S., Kitchener, Ontario, Canada
(519)742-3338
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Today
11:00 am - 11:00 pm
Open now
See all hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
Dining options: Lunch, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 60 reviews
Visitor rating
  • 12
    Excellent
  • 21
    Very good
  • 12
    Average
  • 8
    Poor
  • 7
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Will return

Everything I have eaten at Ben Thanh is good. We asked to be moved because a couple came in with a crying toddler. They we going to move us and then the toddler couple asked to be moved to a booth.

4 of 5 starsReviewed June 18, 2015
SimplyAppointments
,
Kitchener,ON
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60 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Kitchener, Canada
Level Contributor
20 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 3, 2015

title sums it up... 2 of us arrived and were seated, waited 23 minutes to order (yep, after 10 I start timing them)... over the next HOUR AND TWENTY MINUTES our food trickled in, first the plain rice after 33 minutes (never any apologies or explanations), then my wife's soup, then the desert, then my COLD curried chicken to go... More 

Was this review helpful? Yes
Level Contributor
36 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 8, 2015

I come here at least once a month. Has been my go to spot when my friends and I cant decide what we want. Service is quick and food is always delicious.

Was this review helpful? Yes
Kitchener,ON
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

Everything I have eaten at Ben Thanh is good. We asked to be moved because a couple came in with a crying toddler. They we going to move us and then the toddler couple asked to be moved to a booth.

Was this review helpful? Yes
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 27, 2015

What horrible service. Your food never comes out even close to the same time. I certainly do not want to watch other people at my table eat. Nor do I want to watch my food go cold while patiently waiting for my other guests' food to come. The staff are rude and arrogant.

Was this review helpful? Yes 2
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 25, 2015 via mobile

Went once and will NEVER go again. That restaurant manager {a young guy} was very rude and arrogant. He doesn't care the customers feeling and interest AT ALL. Hate services there.

Was this review helpful? Yes 2
Kitchener, Canada
Level Contributor
39 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed April 17, 2015

I have eaten there quite a few times over the years and always felt I got good service and great food. This evening was the complete opposite. Food was bland and tasteless and the service was slow. Shame to see this restaurant slip. I won't be returning for a long time.

Was this review helpful? Yes 2
Toronto
Level Contributor
42 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 30, 2015

I got takeout from Ben Thanh. THey got my order wrong, which I didn't discover until I got home (giving my pescatarian self a chicken order. Thanks.) The pad thai was just noodle with 5 pieces of seafood--not even any bean sprouts. No peanuts. The curry was full of bamboo shoots with little of substance, and not much actual curry... More 

Was this review helpful? Yes 2
Kitchener, Canada
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

Food is good and reasonably priced, service is some of the worst you will find but the food keeps me coming back for more

Was this review helpful? Yes
Kitchener, Canada
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 3, 2015

We stopped in on a cold winter day and the spicy hot tom yum soup really hit the spot! My gf had the chicken chow mein and really enjoyed it. Portion sizes are on the higher end of the scale. Friendly servers and very clean inside. Will definitely be back.

Was this review helpful? Yes
Kitchener, Canada
Level Contributor
16 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 18, 2015

The food here is all amazing. Served fresh and hot! Wait staff are usually good. Many thins to choose from, and wait staff can help you decide. Husband likes mild - usually orders the beef chow mein and the vietnam spring rolls are to die for. I usually order something different each time. Cashew chicken, Black pepper shrimp, Seafood pad... More 

Was this review helpful? Yes

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Restaurant Details

Location and Contact Information

  • Address: 500 Fairway Rd. S., Kitchener, Ontario, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: (519)742-3338

Price and Cuisine

  • Cuisine: Thai, Vietnamese
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm

Questions & Answers

Questions? Get answers from Ben Thanh staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?