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Zizzi - Surbiton

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Unit 1 Surbiton Plaza | 38 Victoria Road, Surbiton KT6 4JL, England
0208 3994160
Website
Today
11:30 am - 11:00 pm
Open now
See all hours
Hours:
Sun 12:00 pm - 10:30 pm
Mon - Sat 11:30 am - 11:00 pm
Dining options: Lunch, Dinner, Late Night, Reservations
Description: At Zizzi we like to do things a little differently. We don’t do...
At Zizzi we like to do things a little differently. We don’t do over-complicated recipes or scrimpy portion sizes. We’re all about the well-chosen ingredients, simply put together to make exceptional Italian food.Dine al fresco with an outdoor dining area for sunny weather. The original facade of the converted post office is integrated beautifully with the modern decor inside. Leather booths and chandeliers on the staircase are just some of the features used to pull some of Surbiton’s swankiness inside. And as it was the home of Rupert Bear’s creator, Alfred Bestall, we just couldn’t resist a subtle nod the bear himself here and there.Dine al fresco with an outdoor dining area for sunny weather.
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TripAdvisor Reviewer Highlights

Read all 88 reviews
Visitor rating
  • 10
    Excellent
  • 26
    Very good
  • 20
    Average
  • 16
    Poor
  • 16
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Average

I like this chain, but the service was lacking. I had to ask a few times to be seen. the food was good and the loaction was brilliant but bad for parking

3 of 5 starsReviewed June 3, 2015
Diamond m
,
London, United Kingdom
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88 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
cardiff
Top Contributor
144 reviews 144 reviews
79 restaurant reviews
132 helpful votes 132 helpful votes
1 of 5 stars Reviewed June 29, 2015 NEW

Three of us went to Zizzi for lunch on Saturday. It was pretty much empty so we expected a quick and efficient service. Nothing could be further from the truth. I ordered salad - after quite a delay the wrong salad arrived. The correct salad of chicken and prosciutto finally arrived - but with no chicken. My wife ordered a... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 restaurant reviews
3 of 5 stars Reviewed June 3, 2015

I like this chain, but the service was lacking. I had to ask a few times to be seen. the food was good and the loaction was brilliant but bad for parking

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 25, 2015

All round, great family restaurant. Good service, lots of variety with a number of healthy options. Served by Kerryn and she was fantastic.

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Surbiton
Top Contributor
71 reviews 71 reviews
33 restaurant reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed May 24, 2015

Lured by the promise of 30% off all main courses, my wife and I chose to eat here rather than at other local restaurants we know and trust. The first warning should have been when we stood inside the door for at least 10 minutes, waiting for someone to pay us any attention. It's not even as though it were... More 

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Surbiton, United Kingdom
Top Contributor
276 reviews 276 reviews
247 restaurant reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed May 12, 2015 via mobile

We had phenomenal customer service from David. Extraordinary for a chain (in my experience)! He was so attentive and genuinely wanted us to have a good experience (which we did).   This transformed what would otherwise have been an unexceptional experience into an exceptional one. The food was good (for a chain) and it was pretty good value for money... More 

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Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2015 via mobile

Have always enjoyed the food here but such a shame the service lets it down. Waited over 15 minutes after being seated to have our drink order taken and that was only because we asked if we could order. Ended up ordering our food at the same time just so we werent left waiting again!! Once food and drink arrived... More 

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Kingston upon Thames, United Kingdom
Top Contributor
81 reviews 81 reviews
59 restaurant reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed May 2, 2015

For a restaurant that enjoys such a simple system, old school service and simplistic modern Italian style food; it always amazes me when they mess it up. It was half 7 on a Friday evening and there were more staff then guests, yet service was painfully slow with staff and several what must have been supervisors/ managers seemed to be... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 restaurant reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 1, 2015

I quite like Zizzi normally. It's the first time I've been to the surbiton one and won't be going back. Went as a party of 8 having booked. The restaurant wasn't very busy, but service was very slow. Hygiene standards not great, given glasses and cutlery that weren't clean. Food was ok, but wasn't impressed by the menu. Won't be... More 

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Contributor
18 reviews 18 reviews
18 restaurant reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 25, 2015

I know that Zizi's isn't exactly the height of fine dining but I have had some nice meals in a few of them over the years however the surbiton Zizi's has been consistently bad every time I have been over the last year or two. Terrible incompetent service, long waits even when it isn't busy, wrong food/drinks arriving at the... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 3, 2015

Service was non existent. Waited ages between courses for plates to be cleared and next course to arrive, had to seek out waiters to ask for more to drink when you were just left deserted. The management at this branch of Zizzis seriously needs to increase their staff so they can cope with all the patrons and offer basic service.

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Additional Information about Zizzi - Surbiton

Address: Unit 1 Surbiton Plaza | 38 Victoria Road, Surbiton KT6 4JL, England
Phone Number: 0208 3994160
Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Surbiton
Open Hours:
Sunday 12:00 pm - 10:30 pm
Monday 11:30 am - 11:00 pm
Tuesday 11:30 am - 11:00 pm
Wednesday 11:30 am - 11:00 pm
Thursday 11:30 am - 11:00 pm
Friday 11:30 am - 11:00 pm
Saturday 11:30 am - 11:00 pm
Average Prices: USD 16 - 39
Cuisine: Italian, Pizza

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Restaurant Details

Location and Contact Information

  • Address: Unit 1 Surbiton Plaza | 38 Victoria Road, Surbiton KT6 4JL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Surbiton
  • Phone Number: 0208 3994160

Price and Cuisine

  • Average Prices: USD 16 - 39
  • Cuisine: Italian, Pizza

Description

At Zizzi we like to do things a little differently. We don’t do over-complicated recipes or scrimpy portion sizes. We’re all about the well-chosen ingredients, simply put together to make exceptional Italian food.Dine al fresco with an outdoor dining area for sunny weather. The original facade of the converted post office is integrated beautifully with the modern decor inside. Leather booths and chandeliers on the staircase are just some of the features used to pull some of Surbiton’s swankiness inside. And as it was the home of Rupert Bear’s creator, Alfred Bestall, we just couldn’t resist a subtle nod the bear himself here and there.Dine al fresco with an outdoor dining area for sunny weather.
Open Hours
Sunday
12:00 pm - 10:30 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 11:00 pm
Saturday
11:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Zizzi - Surbiton staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?