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Zizzi - Surbiton

$$$
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Unit 1 Surbiton Plaza | 38 Victoria Road, Surbiton KT6 4JL, England
0208 3994160
Website
Today
12:00 pm - 10:30 pm
Closed now
See all hours
Hours:
Sun 12:00 pm - 10:30 pm
Mon - Sat 11:30 am - 11:00 pm
Dining options: Lunch, Dinner, Late Night, Reservations
Description: At Zizzi we like to do things a little differently. We don’t do...
At Zizzi we like to do things a little differently. We don’t do over-complicated recipes or scrimpy portion sizes. We’re all about the well-chosen ingredients, simply put together to make exceptional Italian food.Dine al fresco with an outdoor dining area for sunny weather. The original facade of the converted post office is integrated beautifully with the modern decor inside. Leather booths and chandeliers on the staircase are just some of the features used to pull some of Surbiton’s swankiness inside. And as it was the home of Rupert Bear’s creator, Alfred Bestall, we just couldn’t resist a subtle nod the bear himself here and there.Dine al fresco with an outdoor dining area for sunny weather.
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TripAdvisor Reviewer Highlights

Read all 84 reviews
Visitor rating
  • 10
    Excellent
  • 25
    Very good
  • 19
    Average
  • 16
    Poor
  • 14
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
Good good but poor service

Have always enjoyed the food here but such a shame the service lets it down. Waited over 15 minutes after being seated to have our drink order taken and that was only because we asked if we could order. Ended up ordering our food at the same time just so we werent left waiting again!! Once food and... read more

3 of 5 starsReviewed May 11, 2015
sjb26cfc
via mobile
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84 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Surbiton, United Kingdom
Top Contributor
235 reviews 235 reviews
221 restaurant reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed May 12, 2015 via mobile

We had phenomenal customer service from David. Extraordinary for a chain (in my experience)! He was so attentive and genuinely wanted us to have a good experience (which we did).   This transformed what would otherwise have been an unexceptional experience into an exceptional one. The food was good (for a chain) and it was pretty good value for money... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2015 via mobile

Have always enjoyed the food here but such a shame the service lets it down. Waited over 15 minutes after being seated to have our drink order taken and that was only because we asked if we could order. Ended up ordering our food at the same time just so we werent left waiting again!! Once food and drink arrived... More 

Was this review helpful? Yes
Kingston upon Thames, United Kingdom
Top Contributor
64 reviews 64 reviews
47 restaurant reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed May 2, 2015

For a restaurant that enjoys such a simple system, old school service and simplistic modern Italian style food; it always amazes me when they mess it up. It was half 7 on a Friday evening and there were more staff then guests, yet service was painfully slow with staff and several what must have been supervisors/ managers seemed to be... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 restaurant reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 1, 2015

I quite like Zizzi normally. It's the first time I've been to the surbiton one and won't be going back. Went as a party of 8 having booked. The restaurant wasn't very busy, but service was very slow. Hygiene standards not great, given glasses and cutlery that weren't clean. Food was ok, but wasn't impressed by the menu. Won't be... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 25, 2015

I know that Zizi's isn't exactly the height of fine dining but I have had some nice meals in a few of them over the years however the surbiton Zizi's has been consistently bad every time I have been over the last year or two. Terrible incompetent service, long waits even when it isn't busy, wrong food/drinks arriving at the... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 3, 2015

Service was non existent. Waited ages between courses for plates to be cleared and next course to arrive, had to seek out waiters to ask for more to drink when you were just left deserted. The management at this branch of Zizzis seriously needs to increase their staff so they can cope with all the patrons and offer basic service.

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London, England, United Kingdom
Contributor
18 reviews 18 reviews
14 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 1, 2015

Believe it or not, the first time my wife and I visited, we were told that they had run out of pizza dough, so no pizzas! We then revisited a month later and there was a child at a nearby table being potty trained by his parents in full view of other diners and the staff refused to step in.... More 

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
9 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 29, 2015

We came to zizzi's quite a lot in 2014 and the menu now is incredibly boring and the food is nothing special. The staff are polite but the menu and the food on offer is a real let down. The restaurant does not have a warm feel about it and the chairs are very uncomfortable.

Was this review helpful? Yes
London
Senior Reviewer
10 reviews 10 reviews
5 restaurant reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 20, 2015

We visited here on a Wednesday evening and it was less than half full. Our initial order was taken quickly, however when our boys' starters arrived my younger son was less than impressed to discover that although the menu said "dough sticks" he had been given a solitary stick. We eventually got hold of a waitress who then seemed to... More 

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1 review
3 of 5 stars Reviewed March 16, 2015

Visited on a Monday evening - booked online and was happy to be seated at a nice table. Was a belated Mother's Day meal with my daughter her partner and my mum. Could not fault the food but service was soooooo slow! Table was booked for 7pm and we were still waiting for our starter an hour later. Again our... More 

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Restaurant Details

Location and Contact Information

  • Address: Unit 1 Surbiton Plaza | 38 Victoria Road, Surbiton KT6 4JL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Surbiton
  • Phone Number: 0208 3994160

Price and Cuisine

  • Average Prices: USD 15 - 39
  • Cuisine: Italian, Pizza

Description

At Zizzi we like to do things a little differently. We don’t do over-complicated recipes or scrimpy portion sizes. We’re all about the well-chosen ingredients, simply put together to make exceptional Italian food.Dine al fresco with an outdoor dining area for sunny weather. The original facade of the converted post office is integrated beautifully with the modern decor inside. Leather booths and chandeliers on the staircase are just some of the features used to pull some of Surbiton’s swankiness inside. And as it was the home of Rupert Bear’s creator, Alfred Bestall, we just couldn’t resist a subtle nod the bear himself here and there.Dine al fresco with an outdoor dining area for sunny weather.
Open Hours
Sunday
12:00 pm - 10:30 pm
Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 11:00 pm
Saturday
11:30 am - 11:00 pm

Questions & Answers

Questions? Get answers from Zizzi - Surbiton staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?