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Chapter Arms

Certificate of Excellence
Pub, Gastropub
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New Town Street | Chartham Hatch, Chartham, Canterbury CT4 7LT, England
01227 738340
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Dining options: Lunch, Dinner, Breakfast, Reservations
Description: Pub with excellent restaurant 1 mile from Chartham railway station

TripAdvisor Reviewer Highlights

Read all 92 reviews
Visitor rating
  • 44
    Excellent
  • 30
    Very good
  • 8
    Average
  • 8
    Poor
  • 2
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Good food and an extremely warm welcome

This is a picturesque pub serving good quality local food. The staff were extremely attentive and friendly. Will definitely return.

4 of 5 starsReviewed May 9, 2015
Caoilte Ó
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92 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Contributor
13 reviews 13 reviews
8 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 11, 2015

Lovely pub/restaurant, the food is very very nice and very high standard, wonderful home cooked Sunday roasts and a very reasonable prices. The atmosphere is welcoming, the staff friendly, nothing is too much trouble. All in all can thoroughly recommend this restaurant.

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

Thank you for taking the time to review The Chapter. We are delighted to hear that you enjoyed your visit and hope that you will return soon. More 

2 reviews
4 of 5 stars Reviewed May 9, 2015

This is a picturesque pub serving good quality local food. The staff were extremely attentive and friendly. Will definitely return.

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

Many thanks for submitting your review.. We are very pleased to hear that you enjoyed your meal with us and look forward to serving you again soon. More 

Canterbury, United Kingdom
Top Contributor
86 reviews 86 reviews
63 restaurant reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 8, 2015

Can I start by saying, I don't recognise the recent bad reviews as being the same place we visited at all. We live close by, but hadn't been here for quite a while, but that's a mistake we won't be making again. We'd nipped in for a drink a few days before, and received a very warm welcome, so when... More 

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

Thank you so much for your review which restored our confidence in our staff who work so hard to give our diners an enjoyable experience. We are delighted to hear that you will be returning and look forward to your next visit. More 

London, United Kingdom
1 review
2 of 5 stars Reviewed May 4, 2015

My family and I went here on Sunday to celebrate my Mum's 70th birthday. We had been here 3 or 4 years previously and had had a really nice day with lovely food and service and so had decided to return. On our return on Sunday, the landlady Sue was lovely and so was our main waitress where nothing was... More 

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

I am really upset that you felt the need to write this complaint on tripadvisor. I see that it is your first review. I acknowledged your complaint and thought that we had resolved the issue and wasn't sure what else could be done other than make the waitress apologise to you as I also did. I got the impression that... More 

1 review
3 of 5 stars Reviewed April 16, 2015 via mobile

We love The Chapter Arms. We highly recommend it as the atmosphere is lovely, the setting is idyllic esp in the spring and summer, and the food is usually to a high standard. Normally I would therefore rate it 4 or even 5. However, the last couple of visits, including today, have been been unsatisfactory, more like a 2, or... More 

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

After returning from a few days away we read your review on our journey home. It made us feel extremely worried and upset. On the day in question we were understaffed. There was only one table booking and 36 customers walked in without reserving a table. One of the waitresses was let down with child care and actually brought her... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015 via mobile

We had a wonderful dinner at the chapter arms a few weeks ago. 6 adults, 3 children and a baby. We all had delicious dinners, all of the children cleared their plates (as did the grown ups!). I would recommend the chapter arms to everyone. Lovely!

Was this review helpful? Yes 1
Susan D, Owner at Chapter Arms, responded to this review

We are delighted to hear that you all enjoyed your family meal at The Chapter and may we say how well behaved and delightful the children were. It's great to see clean plates and satisfied smiles. We look forward to seeing you back soon. More 

Canterbury, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 8, 2015

We went to the chapter arms on easter sunday,we ordered roast lamb. A roast turkey and a roast pork dinner. The lamb was quite rare and chewy.the pork was dry and the turkey was dry and had grissle on it.the yorkshire pudding was not fresh.had been kept warm.potatoes and veg was awful.when we was asked by the landlord if our... More 

Was this review helpful? Yes 7
Susan D, Owner at Chapter Arms, responded to this review

I'm sorry that you felt that you had to write this review which appears to be your first. We weren't being rude by saying that 70 other people had enjoyed their roasts . It was the truth. You weren't ignored after your complaint about the main course and told our waitress that the chocolate cheesecake was delicious which you haven't... More 

Canterbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2015

An unexceptional experience, nothing wrong with the service or quality, but also nothing that really stood out about the experience, the Gardens look very pleasant but it was a bit cold to experience first hand.

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

Not really sure how to respond to your review other than to say it's disappointing to read. Our customers seem to think that our food is good value and I wonder what you had to make you think otherwise. The apple blossom is out at the moment and we boast one of the best pub views in kent to accompany... More 

Canterbury, United Kingdom
Top Contributor
52 reviews 52 reviews
36 restaurant reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 2, 2015

The Chapter Arms was the starting and end point for our mid-week walk around the lovely local countryside and about 10 of us had lunch there afterwards. I have eaten there several times before, as had some of the others in the group, but for some it was the first time. We all commented on the great food, with some... More 

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

We are delighted to hear that you enjoyed our lunch with us. Our Pilgrims menu is very popular and the chef takes pride in making sure that all his dishes, whether specially priced deals or a la carte are freshly prepared to the highest standard. We get lots of walking groups and do our best to accommodate them all but... More 

Dover, United Kingdom
Senior Contributor
35 reviews 35 reviews
29 restaurant reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 1, 2015

Halfway through our walk we called into this pub for coffee. We were impressed with the lunch menu so decided to return for lunch. There were 10 of us but we were made welcome. Some of us had the three course pilgrims menu and some settled for a dish from the main menu. Everyone was pleased with their meal, it... More 

Was this review helpful? Yes
Susan D, Owner at Chapter Arms, responded to this review

Thank you for taking the time to review your lunch with us. The team all appreciate your comments and are pleased to hear that their efforts are appreciated. We look forward to your return visit. More 

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Restaurant Details

Location and Contact Information

  • Address: New Town Street | Chartham Hatch, Chartham, Canterbury CT4 7LT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Canterbury  >  Chartham
  • Phone Number: 01227 738340

Price and Cuisine

  • Cuisine: Pub, Gastropub

Description

Pub with excellent restaurant 1 mile from Chartham railway station

Questions & Answers

Questions? Get answers from Chapter Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?