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Prime

$$$$
Downtown Toronto
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18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
4169719666
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Dining options: Reservations

TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 11
    Excellent
  • 8
    Very good
  • 12
    Average
  • 7
    Poor
  • 17
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
What's going on there ???!!

November 21st was my grandson's birthday and my daughter booked us for dinner at The Windsor Arms main restaurant to celebrate. When calling to book she explained that it was her son 's ( Oliver) birthday and that after our main course she would like to have a birthday desert platter for the table... read more

1 of 5 starsReviewed December 2, 2014
SherylMToronto
,
Toronto
Good for:
  • Reservations
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55 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Toronto
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 2, 2014

November 21st was my grandson's birthday and my daughter booked us for dinner at The Windsor Arms main restaurant to celebrate. When calling to book she explained that it was her son 's ( Oliver) birthday and that after our main course she would like to have a birthday desert platter for the table saying "Happy Birthday"- no worries she... More 

Was this review helpful? Yes
Toronto
Top Contributor
127 reviews 127 reviews
70 restaurant reviews
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed August 26, 2014

Don't know if this counts as a review of the restaurant but it's a special event, a wedding at the Windsor Arms Hotel. We went with high expectations and was terribly disappointed by the meal and the service. The set dinner included a salad with a small cup of zucchini soup which tasted "blaeeh". But the most nasty surprise was... More 

Was this review helpful? Yes
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 1, 2014

We went here on my parents 50th anniversary and for our 25th anniversary (which was 4 days earlier). We had an awful experience from every perspective. Right from the start, we could see disorganization and lack of structure. Even though we had a reservation for 6 people, and all came in together, the hostess walks us to a table for... More 

Was this review helpful? Yes 1
toronto
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2013

THE MOST HORRIBLE DINING EXPERIENCE. Fast food joints have 100x way better service than the restaurant at the Windsor arms. To start, the hotel concierge interrupted me while I was trying to talk to the maitre'd for no important reason. Then we were seated and it took about 10 mins to get anyone's attention to get some water and answer... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
165 reviews 165 reviews
83 restaurant reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed July 30, 2013 via mobile

Our prix fixe dinner for two, a Groupon offer, left us wondering why anyone would return. After cracking my brain, I've come up with three reasons why The Living Room (formerly Prime) might be your spot: * You're so enamoured of big kitschy decor (gilt mirrors, loud prints), you can't tear yourself away. You'll wait for everything here--drinks, food, the... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
72 reviews 72 reviews
33 restaurant reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 25, 2013

Food was very good, but service was terrible. We did not order drinks. Other tables that ordered wine got service faster and more attentively than our table so we assume that was the reason for the poor service received

Was this review helpful? Yes 1
Bolton, Canada
Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 19, 2013

I have been to the Windsor Arms for tea several times and always had a really good experience. I have wanted to try Prime as I am a vegetarian and their vegan menu looks delicious. What a big disappointment. I went with 2 friends. We had a reservation for 6:30. Our waiter FINALLY took our order at 7:30. After another... More 

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
55 reviews 55 reviews
26 restaurant reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed April 28, 2013

This was a first-time visit to the Windsor Arms Hotel and its steakhouse - it will be my last. To be fair, I did go with a Groupon coupon for a fixe-prix meal, so my choice was limited, but I knew that ahead of time and had reviewed the menu options which sounded wonderful. Note that the Prime Restaurant is... More 

Was this review helpful? Yes 1
toronto
Top Contributor
52 reviews 52 reviews
14 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 31, 2013

After reading reviews here on tripadvisor, i was somewhat hesitant to buy a groupon special $69 for 2 prix fixe dinners at Prime. However, i was very impressed with our dinner. There is a selection of appetizers, main course and dessert. I shared the soup (tomato and crab puree) and salad (kale with balsamic and olive oil) with my dining... More 

Was this review helpful? Yes
Toronto, Canada
Contributor
11 reviews 11 reviews
5 restaurant reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 25, 2013

Prime....is it a little past its prime?? We had dinner there the other night with friends to celebrate a Birthday. It was sub-standard. The food was overcooked, over sauced, over priced. The staff were curt and not friendly. It is sad as I loved the Windsor Arms growing up and had many fond memories there. Now, I would not go... More 

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: 18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
  • Location: Canada  >  Ontario  >  Toronto>  > Downtown Toronto
  • Neighborhood: Downtown Toronto
  • Phone Number: 4169719666

Price and Cuisine

  • Average Prices: USD 31 - 51
  • Cuisine: Steakhouse

Questions & Answers

Questions? Get answers from Prime staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?