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Prime

$$$$
Downtown Toronto
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18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
4169719666
This restaurant is at Windsor Arms Hotel
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Dining options: Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 11
    Excellent
  • 8
    Very good
  • 12
    Average
  • 7
    Poor
  • 17
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    4 of 5 stars
Living Room Restaurant not a place for non-drinkers

Food was very good, but service was terrible. We did not order drinks. Other tables that ordered wine got service faster and more attentively than our table so we assume that was the reason for the poor service received

3 of 5 starsReviewed July 25, 2013
SL C
,
Toronto, Canada
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55 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Toronto
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 2, 2014

November 21st was my grandson's birthday and my daughter booked us for dinner at The Windsor Arms main restaurant to celebrate. When calling to book she explained that it was her son 's ( Oliver) birthday and that after our main course she would like to have a birthday desert platter for the table saying "Happy Birthday"- no worries she... More 

Was this review helpful? Yes 1
Toronto
Level Contributor
128 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed August 26, 2014

Don't know if this counts as a review of the restaurant but it's a special event, a wedding at the Windsor Arms Hotel. We went with high expectations and was terribly disappointed by the meal and the service. The set dinner included a salad with a small cup of zucchini soup which tasted "blaeeh". But the most nasty surprise was... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 1, 2014

We went here on my parents 50th anniversary and for our 25th anniversary (which was 4 days earlier). We had an awful experience from every perspective. Right from the start, we could see disorganization and lack of structure. Even though we had a reservation for 6 people, and all came in together, the hostess walks us to a table for... More 

Was this review helpful? Yes 2
toronto
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 31, 2013

THE MOST HORRIBLE DINING EXPERIENCE. Fast food joints have 100x way better service than the restaurant at the Windsor arms. To start, the hotel concierge interrupted me while I was trying to talk to the maitre'd for no important reason. Then we were seated and it took about 10 mins to get anyone's attention to get some water and answer... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
169 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
2 of 5 stars Reviewed July 30, 2013 via mobile

Our prix fixe dinner for two, a Groupon offer, left us wondering why anyone would return. After cracking my brain, I've come up with three reasons why The Living Room (formerly Prime) might be your spot: * You're so enamoured of big kitschy decor (gilt mirrors, loud prints), you can't tear yourself away. You'll wait for everything here--drinks, food, the... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
85 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 25, 2013

Food was very good, but service was terrible. We did not order drinks. Other tables that ordered wine got service faster and more attentively than our table so we assume that was the reason for the poor service received

Was this review helpful? Yes 1
Bolton, Canada
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 19, 2013

I have been to the Windsor Arms for tea several times and always had a really good experience. I have wanted to try Prime as I am a vegetarian and their vegan menu looks delicious. What a big disappointment. I went with 2 friends. We had a reservation for 6:30. Our waiter FINALLY took our order at 7:30. After another... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
74 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed April 28, 2013

This was a first-time visit to the Windsor Arms Hotel and its steakhouse - it will be my last. To be fair, I did go with a Groupon coupon for a fixe-prix meal, so my choice was limited, but I knew that ahead of time and had reviewed the menu options which sounded wonderful. Note that the Prime Restaurant is... More 

Was this review helpful? Yes 1
toronto
Level Contributor
55 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 31, 2013

After reading reviews here on tripadvisor, i was somewhat hesitant to buy a groupon special $69 for 2 prix fixe dinners at Prime. However, i was very impressed with our dinner. There is a selection of appetizers, main course and dessert. I shared the soup (tomato and crab puree) and salad (kale with balsamic and olive oil) with my dining... More 

Was this review helpful? Yes
Toronto, Canada
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed March 25, 2013

Prime....is it a little past its prime?? We had dinner there the other night with friends to celebrate a Birthday. It was sub-standard. The food was overcooked, over sauced, over priced. The staff were curt and not friendly. It is sad as I loved the Windsor Arms growing up and had many fond memories there. Now, I would not go... More 

Was this review helpful? Yes 2

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Additional Information about Prime

Address: 18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
Phone Number: 4169719666
Location: Canada  >  Ontario  >  Toronto>  > Downtown Toronto
Average Prices: USD 31 - 51
Cuisine: Steakhouse

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Restaurant Details

Location and Contact Information

  • Address: 18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
  • Location: Canada  >  Ontario  >  Toronto>  > Downtown Toronto
  • Neighborhood: Downtown Toronto
  • Phone Number: 4169719666

Price and Cuisine

  • Average Prices: USD 31 - 51
  • Cuisine: Steakhouse

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?