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18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
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This restaurant is at Windsor Arms Hotel
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Dining options: Dinner, Outdoor Seating, Reservations, Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 56 reviews
Visitor rating
  • 11
  • 8
    Very good
  • 12
  • 7
  • 18
Rating summary
  • Food
    3 of 5 stars
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
    4 of 5 stars
Living Room Restaurant not a place for non-drinkers

Food was very good, but service was terrible. We did not order drinks. Other tables that ordered wine got service faster and more attentively than our table so we assume that was the reason for the poor service received

3 of 5 starsReviewed July 25, 2013
Toronto, Canada
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56 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Toronto, Canada
2 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 10, 2015

I called the Windsor Arms to inquire about an expired wagjag voucher for dinner in the restaurant. I spoke with the hostess who left me on hold to check what could be done. When she got back on the line she confirmed that I would be able to use the value that I spent on the voucher towards my dinner... More 

Thank NM_TO
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 2, 2014

November 21st was my grandson's birthday and my daughter booked us for dinner at The Windsor Arms main restaurant to celebrate. When calling to book she explained that it was her son 's ( Oliver) birthday and that after our main course she would like to have a birthday desert platter for the table saying "Happy Birthday"- no worries she... More 

2 Thank SherylMToronto
Level Contributor
144 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed August 26, 2014

Don't know if this counts as a review of the restaurant but it's a special event, a wedding at the Windsor Arms Hotel. We went with high expectations and was terribly disappointed by the meal and the service. The set dinner included a salad with a small cup of zucchini soup which tasted "blaeeh". But the most nasty surprise was... More 

2 Thank rarecat
Toronto, Canada
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 1, 2014

We went here on my parents 50th anniversary and for our 25th anniversary (which was 4 days earlier). We had an awful experience from every perspective. Right from the start, we could see disorganization and lack of structure. Even though we had a reservation for 6 people, and all came in together, the hostess walks us to a table for... More 

3 Thank Les2323
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 31, 2013

THE MOST HORRIBLE DINING EXPERIENCE. Fast food joints have 100x way better service than the restaurant at the Windsor arms. To start, the hotel concierge interrupted me while I was trying to talk to the maitre'd for no important reason. Then we were seated and it took about 10 mins to get anyone's attention to get some water and answer... More 

3 Thank binamistry
Toronto, Canada
Level Contributor
175 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed July 30, 2013 via mobile

Our prix fixe dinner for two, a Groupon offer, left us wondering why anyone would return. After cracking my brain, I've come up with three reasons why The Living Room (formerly Prime) might be your spot: * You're so enamoured of big kitschy decor (gilt mirrors, loud prints), you can't tear yourself away. You'll wait for everything here--drinks, food, the... More 

3 Thank Gelatifan
Toronto, Canada
Level Contributor
97 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed July 25, 2013

Food was very good, but service was terrible. We did not order drinks. Other tables that ordered wine got service faster and more attentively than our table so we assume that was the reason for the poor service received

1 Thank SL C
Bolton, Canada
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 19, 2013

I have been to the Windsor Arms for tea several times and always had a really good experience. I have wanted to try Prime as I am a vegetarian and their vegan menu looks delicious. What a big disappointment. I went with 2 friends. We had a reservation for 6:30. Our waiter FINALLY took our order at 7:30. After another... More 

1 Thank Geoinport
Toronto, Canada
Level Contributor
90 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed April 28, 2013

This was a first-time visit to the Windsor Arms Hotel and its steakhouse - it will be my last. To be fair, I did go with a Groupon coupon for a fixe-prix meal, so my choice was limited, but I knew that ahead of time and had reviewed the menu options which sounded wonderful. Note that the Prime Restaurant is... More 

1 Thank gateway889
Level Contributor
55 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 31, 2013

After reading reviews here on tripadvisor, i was somewhat hesitant to buy a groupon special $69 for 2 prix fixe dinners at Prime. However, i was very impressed with our dinner. There is a selection of appetizers, main course and dessert. I shared the soup (tomato and crab puree) and salad (kale with balsamic and olive oil) with my dining... More 

Thank drsheryl

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Restaurant Details

Location and Contact Information

  • Address: 18 St. Thomas Street | Windsor Arms Hotel, Toronto, Ontario M5S 3E7, Canada
  • Location: Canada  >  Ontario  >  Toronto>  > Downtown
  • Neighborhood: Downtown
  • Phone Number: 4169719666

Price and Cuisine

  • Average Prices: USD 31 - 51
  • Cuisine: Steakhouse

Questions & Answers

Questions? Get answers from Prime staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Downtown

Neighborhood Profile
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
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